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| Reference | ||
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| Troubleshooting Tables | ||
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| Message | Possible Reason |
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| What to Do |
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| Connect the receiver to an active telephone line or broadband |
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| You may not have connected the |
| Internet connection. Make sure that the telephone line or Internet |
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| 078, 079, |
| connection to which you connect the receiver is working |
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| receiver to an active telephone line |
| properly. |
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| 080 | or broadband Internet connection, or |
| Note: To order |
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| the telephone line or Internet |
| receiver connected to an active telephone line or broadband |
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| connection may be defective. |
| Internet connection. The receiver uses the telephone line to |
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| make |
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| connection to send purchase information to DISH Network. |
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| 093 | You may have selected the Reset |
| IIf you want to reset the receiver to its factory default settings, |
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| Factory Defaults option. |
| select Yes. If you do not want to reset factory defaults, select No. |
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| Changing Channels |
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| What Is Happening |
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| Possible Reason |
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| What to Do |
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| • You may have made a |
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| mistake entering the |
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| channel number, or the |
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| You enter a desired channel |
| channel number you |
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| entered may be invalid. If so, | • | Carefully try entering again the channel number |
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| number. The channel changes, |
| the channel displayed is the |
| you want. |
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| but the new channel is not |
| closest possible to the | • | Reset the receiver (page 122). |
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| exactly the channel you |
| channel you entered. | • | Press GUIDE on the remote control and change |
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| entered. |
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| • If a Favorites List other than |
| the Favorties List. |
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| All Chan is applied, the |
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| receiver will skip channels |
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| that are not on the applied |
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| list. |
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| • If you entered the number for |
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| a channel that you have not |
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| subscribed to, the receiver will |
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| change to the channel and | • | If you want to subscribe to a channel, go to |
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| display a message indicating |
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| it is not part of your |
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| www.dishnetwork.com/myaccount, select the |
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| When changing channels, using |
| subscription. |
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| Customer Support option from the receiver’s |
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| • If a Favorites List other than |
| menu, or call the Customer Service Center at 1- |
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| the Program Guide, Browse, or |
| All Chan is applied, the | • |
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| other channel lists, some of the |
| receiver will skip channels that | Press GUIDE on the remote control, and press it |
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| channels you subscribe to are |
| are not on the applied list. |
| again until it says All Chan at the top of the |
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| not listed. |
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| • If you have set up the |
| screen. |
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| • Change the Hide Adult or Hide Locked setting to |
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| receiver to hide adult |
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| include these channels in the Program Guide and |
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| channels or to hide locked |
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| other channel lists. |
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| channels, these channels |
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| are not displayed in the |
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| Program Guide or other |
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| channel lists. |
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| Remote Control |
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| What Is Happening |
| Possible Reason |
| What to Do |
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| Use the receiver front panel Control |
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| Buttons to control the receiver until you |
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| You cannot find the remote control. |
| N/A |
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| find the remote. If the remote control is |
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| permanently lost or too damaged to |
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| |
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| use, call the Customer Service Center |
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| to order a replacement. |
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