Emulex DCP_link manual Prior to Your Call, Placing the Call, Technical Assistance

8-2 Chapter 8

Technical Assistance

If you experience problems and cannot resolve them, contact Emulex Technical Support.

Prior to Your Call

Prior to calling Technical Support, gather the following information:

1)Type of host, operating system, and release level (for example, SparcStation II with SunOS 4.1.1).

2)Network operating system (Novell, TCP/IP, etc.) and release level.

3)Contents of any error log files, such as /tmp/emlx[pid].log.

NOTE: If possible, call Technical Support from a phone next to a terminal with access to the network.

Placing the Call

Ater you gather the requested information, contact Emulex at one of the following sites.