Emulex DCP_link manual Product Service, Bulletin Board System, Hour Support

8-4 Chapter 8

24 - Hour Support

Technical Support within the USA is available 24 hours a day. After normal working hours, dial one of the following numbers:

Telephone: (800) 854-7112, ext. 8270 or (714) 662-5600, ext 8270

Automatic Call Distribution: (714) 513-8270 (6:00 a.m. - 5:00 p.m.)

The after-hours answering service asks for a name, company name, telephone number and product type. The answering service pages the on-call technical support specialist, who will return the call as soon as possible.

Product Service

If a customer experiences difficulties with an Emulex product and is unable to resolve the problem with Emulex Technical Support, a Return Materials Authorization (RMA) number will be issued. Shipping instructions to the nearest Repair Center will also be provided. Following receipt of the RMA number, the customer is responsible for returning the product to Emulex, freight prepaid. For additional information please refer to the Warranty Registration Card.

Bulletin Board System

The Emulex Bulletin Board System (BBS) allows the user to download Emulex software and documentation files, upload files, and send or receive messages. Connection to the Emulex BBS may be made through modem or the Internet. Obtain upgrades through the BBS by using a modem and performing these steps:

1)Verify that your communication software supports one of these file transfer protocols:

Xmodem, K-modem, Z-modem, SEAlink, Telink, or Kermit.

2)Configure the communication software to operate at 2400 -14.4K bps, 8 data bits, no parity, and 1 stop bit.