Manuals / Garmin / Computer Equipment / Printer

Garmin manual DTC400/DTC300/DTC300M Card Printer User Guide Rev, Part Number

Models: DTC300

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Troubleshooting Specs Install Parts list Communications Errors Connecting the Printer power Symptom Printer will not print Fargo Diagnostics Utility Access Level-2 ID# Assembly D900023

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DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1)

Part Number: XXXXXX

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Garmin manual DTC400/DTC300/DTC300M Card Printer User Guide Rev, Part Number

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Contents

Part Number DTC400/DTC300/DTC300M Card Printer User Guide Rev Revision Control Date Document Title Number Table of Contents General Troubleshooting Restricted USE ONLYFargo Electronics, Inc Parts Replacement Packing the Card Printer Reviewing the Spare Parts List Manual Description How to use the manual Exposed to static electricity discharges Safety Messages review carefullyTo prevent equipment or media damage, always wear an To prevent equipment or media damage, always remove DTC400/DTC300/DTC300M Card Printer Overview Reviewing the DTC400/DTC300/DTC300M Block Diagram Step Process Reviewing the DTC400/DTC300/DTC300M Sequence of Operations Reviewing the DTC400/DTC300/DTC300M Sequence of Operations Card is ejected from the Printer Encoding data is written to the cardAll Stop Reviewing the DTC400/DTC300/DTC300M Boot up Sequence Specifications Term Description Regulatory CompliancesFile Number E145118 License Number Agency Listings Technical SpecificationsType Description DTC400/DTC300/DTC300M CR-80edge-to-edge Technical Specifications Technical Specifications VeriMarkTM Cards 2-D holographic foil application Visual Security Solutions SpecificationsCustom HoloMarkTM Cards Visual Security Card Stock Part Numbers HoloMarkTM and Custom HoloMarkTM Application Specifications VeriMarkTM Application Specifications Function Description Functional SpecificationsPanels on the Ribbon Printer Components Front Cover Cancel buttonComponents Description Pause button Printer Components Print Ribbons Printer Components Resin-Only Print Ribbons Printer Components Dye-Sublimation Print Ribbons Step Procedure Printer Components Dye-Sublimation/Resin Print Ribbons Printer Components Blank Cards Setup and Installation Procedures Restricted USE ONLYFargo Electronics, Inc Choosing a Good Location Printer Setup and InstallationAbout Moisture Condensation Unpacking and Inspection Restricted USE only Reviewing the LCD top-front part of Printer Connecting the Printer power Installing the Print Ribbon Cartridge Installing the Print Ribbon Cartridge Installing the Print Ribbon Cartridge Step Installing Blank Cards into the Card Hopper Installing Blank Cards into the Card Hopper Installing Blank Cards into the Card Hopper Lowering the Card Output Hopper Installing the Printer Driver Printer Driver Installation Step Procedure Wait during the installation Installing the Printer Driver Click on the Next button to continue with the Setup program Installing the Printer Driver Install Fargo Diagnostics UtilityPrinter Driver Software Printer Driver User’s Guide Click Install to begin the installation Installing the Printer Driver Turn on the Printer at this time if it is not already on Connect the USB cable to the Printer Wait while the Driver components are being copied to your PC Installing the Printer Driver Installing the Printer Driver Step Procedure You have completed the installation Printing a Test Print Image Printing a Test Print Image Moving the Printer to another location Printer Transport General Troubleshooting Restricted USE ONLYFargo Electronics, Inc Safety Messages review carefully Resolving the Communication Errors Communications Errors Resolving the Communication Errors Print Process Errors Using the Diagnostic Utility tabs Reboot the Printer by cycling the powerCheck the card quality / loading Remove cards from the Card Hopper Step Procedure Step Check card quality / loading Clean the Card Feed RollerCheck Card Feed TOF Sensor Remove the Printers rear cover Step Step Procedure If the error continues, replace the Printer Main Board LCD Error Display Ribbon Rfid ErrorReview the following information Ribbon Resolving the Mag Verify Error Resolving a Mag Verify Error Resolving a Mag Verify Error Resolving the No Mag Installed Error Resolving a No Mag Installed Error Resolving a Ribbon Sensor Error Ribbon Miscue Resolving a Ribbon Sensor Error Ribbon Miscue Resolving a Ribbon Break Jam Error Resolving a Ribbon Break Jam Error Symptom Printer will not print Resolving a Ribbon Out ErrorLCD Error Display Ribbon Out Driver Monitor Error Display Ribbon Out Resolving a No Ribbon Installed Error Resolving a No Ribbon Installed Error Resolving a Invalid Ribbon Error Model Resolving a Invalid Ribbon Error Resolving a Wrong Ribbon Error Resolving a Wrong Ribbon Error Resolving a Card Jam Error Resolving a Card Jam Error Resolving a Headlift Motor or Sensor Error Resolving a Headlift Motor or Sensor Error LCD Error Display Cover Open Resolving the Cover Open Error MessageDriver Monitor Error Display None Printer Error State None Resolving the Blank Output issuesLCD Error Display None Preferences Resolving the Blank Output issues Resolving the Blank Output issues Resolving the Pixel Failure problems Diagnosing Image ProblemsAssembly D900023 Sample image below See sample image below Resolving the Card Surface Debris problemsCards with embedded contaminants in the surface Resolving the Incorrect Image Darkness problems Resolving the Incorrect Image Darkness problems Resolving Ribbon Wrinkle problems Resolving Ribbon Wrinkle problems Resolving the Excessive Resin Printing problems Resolving the Excessive Resin Printing problems Resolving the Incomplete Resin Printing problems Where the white border is on the card Resolving the Image Placement problemsAppears Incorrectly Graphic a Resolving the Image Placement problems Resolving the Image Placement problems Resolving the Poor Image Quality problems Running the Self Test Display a Full Color Test Print Running the Standard Self Test PrintDisplay B Resin Test Print Insert image of resin test print Running the Magnetic Self Test HiCo Only See this section for printer adjustments Printer Adjustments Restricted USE ONLYFargo Electronics, Inc Restricted USE ONLYFargo Electronics, Inc Safety Messages review carefully Reviewing DTC400, DTC300 and DTC300M Printer Drivers DTC400/DTC300 Print Driver OptionsReviewing DTC400 Printer Drivers This section applies to the DTC400 Printer This section applies to the DTC300 Printer Reviewing DTC300 Printer Driver This section applies to the DTC300M Printer Reviewing DTC300M Printer Drivers Adjusting the Card Size Option Using the Card tab Adjusting the Orientation Option Selecting the number of copies Using the Diagnostics button under the Card tab Place the Cleaning card into the Single Feed Slot Using the Clean Printer OptionStep Description Using the Clean Printer Option Using the Test Print button Using the About button Adjusting the Ribbon Type option Using the Device Options tab DTC400/DTC300 Selecting the Auto Ribbon Select option Adjusting the Color Matching option Adjusting for the Resin Dither Using the Rotate Image 180 Degrees option Using the Disable Printing option Using the Device Options tab DTC300M Selecting the Auto Ribbon Select option Adjusting for the Resin Dither Using the Rotate Image 180 Degrees option Using the Disable Printing option Using the Resin Heat K option Using the Overlay Heat O option Using the Image Color tab DTC400/DTC300 Using the Resin Heat K option Using the Overlay Heat O option Using the Color Matching option and Default button Using the Calibrate tab Using the Image Position Controls Using Image Position controls Using the Sensors button Using the Settings button Using the Magnetic Encoding tab Using the Magnetic Track Selection radio buttons Using the Magnetic Track Selection radio buttons Using the Magnetic Track Options radio buttons Using the Bit Density radio buttons Using the Character Size radio buttons Reviewing the Enable MLE Support checkbox Using the Ascii Offset radio buttons Using the Character Parity radio buttons Using the LRC Generation radio buttons Using the Shift Data Left checkbox 223 0.353 TRACK1 130 TRACK2 140 TRACK3 Reviewing the ISO Track Locations Entering the Track Information Sending the Track Information Reviewing the Track Data Note Reviewing Tracks 1, 2 and 3 in table formatAscii See the table below Ascii 106 See the table below Reviewing the Ascii Code and Character Table Using the Overlay / Print Area tab Using the Overlay / Print Area dropdown menu Using the Overlay / Print Area dropdown menu Using the Overlay / Print Area Using the Overlay / Print Area Using the Defined Area Option Karen Atkins Using the Defined Area Option Using the Defined Area Option =1.3 Y=0.3 Access Level-2 ID# Using the Defined Area Option Using Security Options Visual Security Solutions Selecting Orientation Landscape under Card tab Selecting the Visual Security Solutions dropdown menu a to D Selecting Orientation Portrait under Card tab Selecting the Visual Security Solutions dropdown menu E to H Selecting the VeriMark radio button Selecting the HoloMark radio button Restricted USE only Restricted USE only Using the K Panel Resin tab Selecting from the Print All Black With K Panel options Selecting the Full Card option Selecting the Defined Areas option Selecting the Undefined Areas option To define an area, refer to the following steps Selecting the Defined Areas function Selecting the Defined Areas function 172355 Selecting the Defined Areas function Refer to the previous procedure 172355 Selecting the Defined Areas function Step Procedure Selecting the Print YMC under K and Print K Only options Using the Printer Supplies tab Reviewing the Ribbon Information Reviewing the Ribbon Level Indicator Using the Printer Calibration Utility Using the Image Darkness Option Using the Print Top of Form Option Rear of Printer Using the Print End of Form Option Using the Print Left of Form Option Using the Magnetic Encoder Voltage Offset Option For example Adjusting the Hi-Co Voltage Offset Required Encoder Voltage = 1.5vdc Adjusting the Lo-Co Voltage Offset36500/1.5+4.6/1.23-1-2670/39.0625 126X-1 = Change the Mag Lo-Co Voltage Offset value Using the Mag Top of Form Option Using the Mag Top of Form Option Using the LCD Contrast Option Using the Ribbon Tension OptionUse this option to adjust the contrast of the LCD Cleaning Safety Messages review carefully Using the Required Supplies Cleaning the Printhead Cleaning Procedures Cleaning the Card Feed and Cleaning Rollers Cleaning the Printers Interior Cleaning the Printers Exterior Parts Replacement Clean the Printhead with a alcohol swab Clean the inside of the Printer with compressed airWipe it down with a lint-free cloth Ensure to enclose any necessary paperwork, test cards, etc Board Level Diagnostics Safety Messages review carefully Sensor and Motor Reviewing the Motor Voltages when activeReviewing the Sensor Location and Voltages Sensor Location Pin Low Range VDC High Range VDC Diagnostic Tool Utility Selecting from the Printer Selection menu Using the Diagnostic Tool Utility DTC400/DTC300/DTC300M Card Printer User Guide Rev 10-3 Selecting the Print Spooler tab in the Diagnostics Utility Using the Diagnostic Utility tabsStep Procedure Select the Print Spooler tab, as shown below Selecting the Print Spooler tab in the Diagnostics Utility Select the Print File .PRN that is to be sent to the Printer Shown below DTC400/DTC300/DTC300M Card Printer User Guide Rev 10-7 DTC400/DTC300/DTC300M Card Printer User Guide Rev 10-8 DTC400/DTC300/DTC300M Card Printer User Guide Rev 10-9 Selecting the Firmware File Downloading Firmware Updates Disconnect Power from the Printer Placing the Printer in the Upgrade ModeUpgrade Firmware Press the Yes button on the LCD to continue Ensure that the firmware File is selected Sending the Firmware FileClick on the Send Firmware button Selecting the Mechanics tab in the Diagnostics Utility Selecting the Mechanics tab in the Diagnostics Utility Running the Magnetic Self Test HiCo Only procedure on Cycle up and down Forward in the Printer Backwards in the Printer Printer before selecting this option DTC400/DTC300/DTC300M Card Printer User Guide Rev 10-20 DTC400/DTC300/DTC300M Card Printer User Guide Rev 10-21 DTC400/DTC300/DTC300M Card Printer User Guide Rev 10-22 DTC400/DTC300/DTC300M Card Printer User Guide Rev 10-23 Use these options to run the internal Printer Self Tests Selecting the Self Tests tab in the Diagnostics Utility Selecting the Card Samples tab in the Diagnostics Utility DTC400/DTC300/DTC300M Card Printer User Guide Rev 10-26 Selecting the Help button in the Diagnostics Utility Selecting the About button in the Diagnostics Utility Selecting the Exit button in the Diagnostics Utility See Firmware Updates in Diagnostic Tool Utility Firmware Upgrades Contacting Fargo Technical Support Fargo Technical Support Reading the Serial Numbers on a Fargo Printer Finding out when a Fargo Card Printer was manufacturedReviewing Example No Serial Number Reviewing Example No Serial Number A1280224 Reviewing the DTC400/DTC300/DTC300M Spare Parts List Reviewing the Spare Parts List Term Definition Glossary of Terms Glossary of Terms DTC400/DTC300/DTC300M Card Printer User Guide Rev 14-3 DTC400/DTC300/DTC300M Card Printer User Guide Rev 14-4 DTC400/DTC300/DTC300M Card Printer User Guide Rev 14-5 Eeprom Eprom DTC400/DTC300/DTC300M Card Printer User Guide Rev 14-8 DTC400/DTC300/DTC300M Card Printer User Guide Rev 14-9 ISO DTC400/DTC300/DTC300M Card Printer User Guide Rev 14-11 DTC400/DTC300/DTC300M Card Printer User Guide Rev 14-12 DTC400/DTC300/DTC300M Card Printer User Guide Rev 14-13 PET PVC RGB DTC400/DTC300/DTC300M Card Printer User Guide Rev 14-17 TAC DTC400/DTC300/DTC300M Card Printer User Guide Rev 14-19 Order in which they are printed Yellow Y, Magenta M, Cyan Designation of colored Ribbon by the panels of colorBlack K Black K, Heat Seal H Index Restricted USE only For Print and Overlay Omit Signature Area setting, 5-58On LED, 4-51,4-53 Print YMC Under K option, 5-83 printable area Yellow, Magenta and Cyan, 5-29 YMC Ymcko Ymckok

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