Garmin DTC300 manual Contacting Fargo Technical Support

RESTRICTED USE ONLY Fargo Electronics, Inc.

Section 12: Fargo Technical Support

The purpose of this section to provide the User with an efficient, step-by-step procedure to be used when contacting Fargo Technical Support as needed for this Card Printer.

Table of Contents

Section 12: Fargo Technical Support ________________________________________ 12-1

Table of Contents _____________________________________________________ 12-1

Contacting Fargo Technical Support ______________________________________ 12-1

Reading the Serial Numbers on a Fargo Printer _____________________________ 12-2

Finding out when a Fargo Card Printer was manufactured ___________________ 12-2

Reviewing Example No. 1: Serial Number 80453289 ______________________ 12-2

Reviewing Example No. 2: Serial Number A1280224______________________ 12-2

Contacting Fargo Technical Support

Step Procedure

1 Refer to Section 3: General Troubleshooting as needed.

Contact the Fargo Technical Support Group by phone at (952) 941-0050 or by fax at (952) 941-1852 for additional technical assistance.

OR

Contact Fargo Technical Support via the Web:

http://www.fargosupport.com

2 Position a phone near the Printer and Computer so Fargo technicians can help to help troubleshoot the Printer(s).

3 Please have a self-test and a sample card ready when calling Fargo Technical Support.

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 12-1