Communications Errors

Fargo Electronics, Inc.

Resolving the Communication Errors

Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response from Printer, no job printed, “paper out” error.

Step	Procedure

1	Confirm that the system meets the minimum requirements, as shown here:
	•	IBM-PC or compatible.
	•	Windows 98SE, Me/2000/XP Pentium™ class 233 MHz computer with 64
		MB of RAM or higher
	•	200 MB free hard disk space or higher
	•	USB Port

2	Confirm the correct installation of the Printer Driver.
	a.	Close the software program and check the Printer Driver.
	b.	Reboot the computer.
	c.	Ensure the Printer Driver is installed correctly. (Note: Especially if an
		obsolete Driver was recently removed.)
	d.	Ensure the correct setup options within the Printer Driver are selected.
	e.	Confirm that the Driver is current by checking at: www.fargo.com

3	Determine the problem with printing from the application.
	a.	Print a self-test from the Printer by holding down the Pause button on
		power up to ensure that the Printer (itself) is functioning properly.
	b.	Print the Windows test page that is located in the General tab of the Driver.
	c.	Use WordPad (a Windows 98SE, Me/2000/XP word processing program in
		the Accessories Program Group).
		1) Go to the File menu and select Page Setup.
		2) Click on the Printer button and select the
		DTC400/DTC300/DTC300M Card Printer.
		3) Click OK and reset all four margins to zero. (Note: The WordPad
		will automatically replace the values with it’s minimum margins.)
		4) Open the program and type: “This is a Test.” then, go to File on the
		menu bar and select Print.

		Continued on the next page

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1)

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