Garmin DTC300 manual Resolving a Ribbon Break Jam Error

RESTRICTED USE ONLYFargo Electronics, Inc.

Resolving a Ribbon Break Jam Error (continued)

Step	Procedure
2	Open the front cover and remove the Ribbon Cartridge.
	• If Ribbon is broken, continue to Step 3.
	• If Ribbon is in good condition, continue to Step 6.
3	Adjust the print offset (See Using the Print Top of Form Option)
	If the issue persists, continue to Step 4.
4	Repair the Ribbon and wind up the take-up roll 4 color panels past the damage
	area.
	a. Press on the Resume button.
	If the issue persists, continue to Step 5.
5	Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper
	printhead operation. See the Using the Diagnostic Utility tabs.
	• If the Printhead does not cycle properly, see Resolving the Headlift Motor /
	Sensor Error.
	If the Printhead functions properly, continue to Step 6.
6	Replace the Ribbon Cartridge.
	a. Press on the Resume button.
	If the issue persists, continue to Step 7.
7	Remove the rear cover in order to check that the Ribbon Encoder Sensor is
	securely connected to the J-4 Main Board connection and to the Encoder
	Sensor.
	a. Press on the Resume button.
	If the issue persists, replace the Encoder Sensor.

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-22