Customer Service and Support, Product Warranty | GE EPM 9650/9800

Customer Service and Support

Customer service and support is available 24 hours a day, 7 days a week. Please have the model, serial number and a detailed problem description available. If the problem concerns a particular reading, please have all meter readings available. For customer or technical assistance, call:1-888-GE4SERVICE (1-888-434-7378)..

Product Warranty

GE warrants all products to be free from defects in material, workmanship and title and will be of the kind and quality specified in GE’s written description in the manual. The foregoing shall apply only to failures to meet said warranties which appear within one year from the date of shipping. During the war- ranty period, GE will, at its option, either repair or replace any product that proves to be defective.

Limitation of Warranty

This warranty does not apply to defects resulting from unauthorized modification, misuse or use for any reason other than electrical power monitoring. Our products are not to be used for primary over-current protection. Any protection feature in our products is to be used for alarm or secondary protection only.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANABILITY OR FITNESS FOR A PARTIC- ULAR PURPOSE. GE SHALL NOT BE LIABLE FOR ANY PENAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM ANY AUTHORIZED OR UNAUTHORIZED USE OF ANY GE PRODUCT. LIABILITY SHALL BE LIMITED TO THE ORIGINAL COST OF THE PRODUCT SOLD.

Statement of Calibration

Our instruments are inspected and tested in accordance with specifications published by an independent testing facility. The accuracy and a calibration of our instruments are traceable to the National Institute of Standards and Technology through equipment that is calibrated at planned intervals by comparison to certified standards.

Disclaimer

The information presented in this publication has been carefully checked for reliability; however, no responsibility is assumed for inaccuracies. The information contained in this document is subject to change without notice.

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GE EPM 9650/9800 manual Customer Service and Support, Product Warranty, Limitation of Warranty, Statement of Calibration

Contents

EPM 9650/9800 Meters Page EPM 9650/9800 Meters Modbus Protocol & Register Map Customer Service and Support Product WarrantyLimitation of Warranty Statement of Calibration Table of Contents Page Page Page Communication Data Formats Page Logs, Port Control and Updating Programmable Settings EPM Programmable Settings BlocksModbus Register Map Notes EPM Log Formats Register Block Titles with Descriptions Page Xii Appendix a Glossary Xiv Communication Packets IntroductionSlave Address and Broadcast Request Function Codes Function CodesFunction Code Description Hex Dec Function Code 03-Read Holding Registers Function Code 06-Preset Single Register Function Code 10-Preset Multiple RegistersFunction Code 6 Example Master Packet Slave Packet Data Starting Address CRC Error Checksum Algorithm Function Code 10 Example Master Packet Slave Packet Exception Response Error Codes Dead Time Modbus Extensions Modbus ExtensionsFunction Code Description Function Code Function Code 23H Read Holding Registers Multiple TimesRepeat Count RTU Framing Ascii Framing Function Code 42H Encapsulated DNP for LAN/WAN Function Code 23H Example Response Error Code AddressLink Status Client IP Request PDU Response PDU Field Name Hex DNP Field Response PDU Page Chapter EPM Modbus Register Map Page DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP VAH DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP 02771 232 Limit States, Value Comparisons 02772 16-31 VAH DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP Time of Use Current Month Label Block DNP DNP DNP F12 KYZ Output Accumulation Block Analog Input Modules Data States F19 F57 DNP DNP DNP DNP DNP DNP DNP DNP DNP Reset Active TOU Time Stamp DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP Digital Output Snapshot Log Header DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP DNP Custom DNP Definition Block for Analog Input Object 47369-47424 Point 1 Point DNP DNP DNP DNP DNP DNP DNP Customizable Modbus Map Settings Block DNP LAN/WAN DNP DNP DNP DNP DNP DNP DNP Fixed Length String Enumeration DNP Type F1 Null Terminated Ascii String Type F2 Fixed Length Ascii StringBytes Register String Unit Type F3 Time StampDate Type F5 Secondary 1 Cycle RMS Voltage or Current Type F4 Day of WeekDay of Week Byte unsigned integer Decimal Byte unsigned integer HexSecondary Type F6 High Speed Input Delta and Current State Byte signed integer Hex Most significant bit Byte integer DecimalVAR secondary Most significant bit Compliment Type F8 Power Factor Quadrant Value Hex DecAddress Value 0390H Decimal Address Value 0C10H Decimal Most significant bit Type F9 AngleAngle Type F10 Percentage Type F12 Energy Counter Binary / Secondary Type F11 Energy Counter Packed BCD / SecondaryNibbles Digit Unit VAh Type F13 Phase Sequence Type F14 Average StatusByte unsigned integer Value Hex Bits Points Limit Passed Type F15 Limit StatesInterpretation Type F16 Low Speed Input States ByteBits Input Type F17 External Digital Input States Type F19 Energy Counter Packed BCD / Primary Type F18 External Input AccumulationsAccumulated Transitions Type F20 Energy Counter Binary / Primary Nibbles Digit Unit Type F21 Year Type F22 TOU Profile per Day Type F23 TOU Profile Status DayDay Leap Year Address35107 Value0001H Decimal1 Type F24 TOU Daily Profile Register Assignment Value Hex RegisterNibbles Period Type F26 TOU Calendar DST Enable / Average Selection Type F25 TOU Profile Monthly End DayDecimal Month Selection Average Type F27 TOU Upload Calendar Window Sequence / StatusDecimal Purpose Type F29 TOU Upload Calendar Window Data Type F28 TOU Upload Calendar Window IDAddress36609 Value0DH Decimal13 Meaning Window Type F31 TOU Calendar Selection Type F30 TOU Upload Calendar Window ChecksumType F32 TOU Calendar Header Status / Year Status Most significant bit Decimal Type F33 TemperatureCelsius Type F34 Limit and Relay Logic States Type F35 Relay DelaysBits Limit Logic T/F Type F36 Desired Relay States Type F37 Relays Pending UpdateBits Limit State NO/NC Type F38 Shadowed Relay States Update?Bits Point Type F39 Confirmed Polled Relay States Type F40 Valid Flags for Confirmed Relay States Type F41 Locked Relays, Relays Locked? Type F42 Locked Relay States Bits Point Relay Bit Point Type F43 Miscellaneous FlagsAddr Type F44 Digital Input Module Data Status Bits Point Digital Input Reg Bit Point Type F45 Analog Input Modules Data StatusBits Point Analog Input Module Status Type F46 High Byte of Modbus Register Signed Type F47 High Byte of Modbus Register UnsignedType F4 Low Byte of Modbus Register Signed Type F49 Low Byte of Modbus Register Unsigned Type F50 Two-Byte Signed Type F51 Two-Byte UnsignedType F52 Four-Byte Signed Type F53 Four-Byte Unsigned Type F54 Eight-Byte Signed Type F55 Eight-Byte Unsigned Type F57 Accumulation in the Interval Type F56 Flicker CountdownsType F58 12-bit RTU Sanity Register Type F59 12-bit RTU Current, Voltage, W, VAR Addr 532500400H Addr 53256 Type F60 Energy Counter Type F61 12-bit RTU FrequencyDigit Unit KWh primary 0810H Type F62 Scaled Pulse Accumulation, Aggregation or Average Byte Signed IntegerMost Significan Bit Addr Hex Type F64 Scaled Energy Type F63 Log IndexByte Hex Type F65 Scaled Energy Setting Bit Meaning Type 66 TOU Upload Calendar Window Locked to Port Type 67 K-Factor Factor Chapter Modbus Register Map Notes Modbus Register Map NotesPage Downloading Logs Overview Byte RangePage Steps for Downloading a Log Downloading Time Stamps with Examples Address Description Example ValuePage Downloading Records with Examples Page Downloading Logs with Auto Index and Modbus Extensions Auto Increment Window Index 0x099FF Download using Auto Increment Window SequenceAuto Increment Log Window 0x09A3F Port Locking Overview Sequence for Port Locking TransmissionReception Port Unlocking Sequence Updating Programmable Settings Overview Sequence for Updating Programmable Settings Modifications to Time of Use Register MeaningClear on New Period / Freeze Period Selection Value Weekly Freeze Day of Week / Freeze Hour Calibration Interface Manual Adjustment InterfaceModbus Register Dual Port Address Name Decimal Hex Page Direct Adjustment Interface As Stored LSB Change by Multiply by Decimal Scaled MeaningDecimal Scaled Change by Modified by Chapter EPM Log Formats Log Formats Overview Profile Information is in the Programmable Settings Block Historical Log 1 FormatHistorical Log 1 Record Size Historical Log 1 Data Pointers Historical Log 2 Format Profile Information is in the Programming Settings BlockFormat Range Description Historical Log 2 Record Size Historical Log 2 Data Pointers Limit Trigger Log Format Limit Snapshot Log Format Format Range Description Waveform Trigger Log Format VAN, VBN, VCN, IA, IB, IC, IAUX, VAB, VBC, VCA High Speed Digital Input States Above Limits VAN VBN VCN Vaux IA IB IC Iaux Example for EPM 9650 with regular hardware or EPM Formula to use for EPM 9650s with 300V hardware isExample for EPM 9650 with 300V hardware Waveform Samples Log Format Page HS RMS Page Current Sample Examples Actual 1st Byte 2nd Byte Straight Current Sample Examples Actual 1st Byte Straight 2nd Byte Current Sample Examples Actual Ist Byte Straight 2nd Byte High Speed Digital Input States Power Quality Cbema Log Format VAN VBN VCN Vaux IA IB IC Iaux VAB VBC VCA 11 High Speed Digital Input States Digital Input Log Format Byte Format Range 13 States of the Internal Digital Inputs Digital Input Snapshot Data Pointers Digital Input Snapshot Log FormatFormat Range Page Digital Output Log Format 16 Relay Valid Bits 18 Relay Logic Gate Ouputs Page Digital Output Snapshot Log Format Digital Output Snapshot Data Pointers Byte Format Range Description Flicker Log Format System Event Log Format Power Record Password Record Change Firmware Change Programmable SettingsChange Time Test Mode Log Download Feature Reset Limit Settings Block Communication Settings BlockCommunication Settings Block Specifications Structure for a combination is Structure for the Direction and Combination byte is Historical Log Settings Block Pollable information would consistData Pointer 4-Byte Structure Format Description Waveform/CBEMA Settings Block Waveform & PQ enableSet Points Sample Rate External Digital Input Module Settings Block High Speed Inputs Settings BlockExternal Digital Output Module Settings Block External Analog Input Module Settings Block External Analog Output Module Settings BlockExternal KYZ Output Module Settings Block KYZ Output Relay Byte Energy Assignments 11 CT & PT Ratio Settings Block Hookup and Time Settings Block Average Settings Block Exception Profile Block Network Settings Block Device Label Settings BlockPort 2 Baud Rate Values Mode 2 Network Mode 2 byte Server / Service Enable Display Configuration Block Block Window Average External Synchronization BlockEnergy Direction Block Proper Values for BWA Synch Mask Assigned Inputs Full Scale Block Test Mode Configuration BlockExternal Module Software Interface Block External Module Port Assignment Block Manual Control Relay BlockExternal Module Port Assignments Value Assignments Internal Input Pulse Accumulation Scale Factor Block Internal KYZ Settings Block 46330-46372- EPM 9800 Only26 I2t and V2t Threshold Block Internal KYZ Channel Assignment Internal KYZ Enable Assignment BitChannel Assignment Internal Input Pulse Accumulation Unit Label Block End of Interval Pulse Byte Value EnableWidth milliseconds ElectroLogic Block Format of a Relay Structure External Analog Output Module Channel Update Block External Analog Output Module Update SpeedValue Update Structure for the Direction and Combination byte Bytes to be Sent Out Miscellaneous DNP Settings BlockValue Time 1 Minute Interval DNP Freeze Date & Time 4 registers, 8 bytes Registers Byte Name Range Custom DNP Definition Block for Analog Input Object 30 Custom DNP Definition Block for Binary Counter Object 20 Class Assignments for Counter Change Event Bit Custom DNP Definition Block for Binary Input Object 1 Bit ResetsCustom DNP Definition Block for Binary Output Object 10 Custom DNP Definition Block for Global Values Analog Input Scaling Factors BlockAnalog Input Labels Block External Digital Input Module Labels Block Internal Modem Card Settings Block EPM Internal Modem Card Baud Rate SettingsIndex Baud Rate INP Bit 2 Bit Parity Internal Modem Card Bitmap Settings Numeric Pager ID 7 bytes Reserved for future use Modem Feature Dial-Out Mask Event Mask Bit Event Description Customizable Modbus Map Settings Block Email Mode Bitmap Enable / Disable 1 RegisterEmail Client Settings Network Settings 10/100 Card FTP Client Network Settings 10/100 Card GE EGD Protocol Network Settings 10/100 CardConnection Type/Option Bits DNP LAN/WAN Validate Connection Count 1 byte unsigned integer DNP LAN/WAN Bitmap Customizable Modbus Map Format Block Energy Scale SettingsLine Number 2 bytes Point Number 1 byte Update Settings Block Page Device Indentification Block Real Time BlockOn Time Current Time Tenth Second Block 1 Cycle BlockOne Second Block Thermal Average Block Maximum BlockMinimum Block Maximum Time Stamp Block Harmonic Phase Block Phase Angle BlockHarmonic Magnitude Block 14 THD/K-Factor Block Digital Input Block Primary Accumulation BlockTime of Use Period Time Stamp Block Time of Use Frozen Block Time of Use Prior Month Register Block Time of Use Prior Month Total BlockTime of Use Active Register Block Time of Use Active Total Block Temperature Time of Use Current Month Total BlockTime of Use Frozen Label Block Time of Use Prior Month Label Block Reset Time Block Analog Input BlockLimit Combination Block Relay Logic Block Test Mode Block KYZ Output Accumulation BlockInput Module Data Status Block Flicker Status Block Energy and Pulses in the Interval Block Flicker Countdown BlockCumulative Demand Block Time of Use Active Cumulative Demand Block Total Average Power Factor Block TOU Active Continuous Cumulative Demand BlockTOU Current Month Continuous Cumulative Demand Block Log Index Block Reset Active Time of Use Time Stamp Enhanced Factory Settings BlockEnhanced Programmable Settings Block Negative Maximum Pulse Aggregation Average Block Time of Use Upload Calendar Block Time of Use Calendar BlockHistorical Log 1 Snapshot Header Historical Log 2 Snapshot Header Limit Trigger Log HeaderLimit Snapshot Log Header Digital Input Log Header Flicker Log Header Waveform Trigger Log HeaderSystem Event Log Header Valid Bitmap Undefined Reset Log Header Waveform Samples Log HeaderPQ Cbema Log Header External Device Information Block Header Device History Block Header Direct Memory Access HeaderWindow Index Block Page Window Mode Block Page Window Block Page Auto Increment Window Block „ Auto Increment Configuration 1 Register, 2 bytes„ Auto Increment Window Index 1 register, 2 bytes „ Auto Increment Log Window 64 registers, 128 bytes Alarm BlockByte Format Range Description Last Alarm Snapshot Format Description Port Control Block Port Control Lock States Register High Byte Low Byte Receive and Transmit Buffers Port Transmit 97 12-bit RTU Block Energy Preset BlockCurrent, Voltage, W, VAR 1 register, 2 bytes Action Block Resetting EPM Registers Voltage Calibration Inputs Model Current Calibration Inputs Model Factory Calibration Block Ctpt Compensation Calibration BlockCalibration Modification Block Relay Locking Action Selection Values ValueDescription Operational Communication Settings Block Diagnostic BlockDevice Identification Block 2 Xilinx Version / 320 Xilinx Version DSP Diagnostic Block Password BlockSealing Switch State Firmware Variation Strings New Password a New Password B Dynamic Configuration Block Hardware Option SettingsNvram Configuration Values Hardware Options Block EPM Forms Code Banked Executable Option Settings Modbus Register 9650 9800CT’s PTs Amp 65364 High 300 V 65364 Low Flash Control Block Page Flash Locked Port GE Communicator EXT Flash Code Hex Line Enhanced Serial Number Serial NumberPage Glossary Eeprom LCD Nvram Glossary-5 THD