Resolving printing problems | HP 1200 specs

zRear access panel or auto-duplex unit is locked into place.

zAll packing tapes and materials are removed from the printer.

zPrinter can print a configuration page. See Understanding the configuration page.

zThe printer is set as the current or default printer. For Windows, set the printer as the default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or the Print Center. See your computer’s documentation for more information.

zPause Printing is not selected if you are using a computer running Windows.

zYou are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Resolving printing problems

This section provides solutions to common printing problems.

Printer shuts down unexpectedly

Check power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Printer specifications for voltage requirements.

Check printer vents

The printer vents are located on the sides of the printer. If the vents are covered and the printer overheats, the printer automatically turns off. Make sure the vents are not covered and the printer is in a cool, dry location. See Printer specifications for the required operating environment for the printer.

All printer lights are blinking

A non-recoverable error has occurred

Reset the printer. See To reset the printer.

If the problem persists, contact HP. See Support and warranty.

Printer is not responding (nothing prints)

Check printer setup

See General troubleshooting tips.

26 3 - Maintaining and troubleshooting

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HP 1200 manual Resolving printing problems, Printer shuts down unexpectedly, All printer lights are blinking

Contents

User’s Guide Page User’s Guide Copyright Information Contents HP supplies and accessories Index Finding other resources for the product Resource Description Location Understanding the printer parts Front view Control panel Back view Tips for selecting and using print media Selecting print mediaCards and envelopes Photo paper Understanding specifications for supported media TransparenciesCustom-size media Understanding supported sizes Envelopes Understanding supported media types and weights Setting minimum marginsTray Type Weight Capacity To load tray 1 or tray Loading mediaMedia Left margin Right margin Top margin Bottom margin Configuring trays To configure the tray Changing print settings To change default settings for all future jobs WindowsTo change settings Mac OS Want to Follow these steps Printing on both sides duplexing Canceling a print jobGuidelines for printing on both sides of a To perform duplexing Windows To perform automatic duplexing Mac OS To perform manual duplexing Mac OS 9, version 9.1 and later Printing on special and custom-sized mediaTo print on special media Windows To print on special media Mac OS Open the Paper Type/Quality panel Replacing the ink cartridges To replace an ink cartridge Maintaining the printheads To clean printheads automaticallyTo check printhead health To align the printheads HP Inkjet Toolbox Mac OS To clean the printhead contacts manually To replace the printheads Enww Troubleshooting tips and resources General troubleshooting tipsTo reset the printer Calibrating the color Resolving printing problems Printer shuts down unexpectedlyAll printer lights are blinking Printer is not responding nothing prints Check the printer software installation Check printer setup for network environmentCheck wireless communication settings Check the printhead initialization Printer does not accept printhead Printer takes a long time to print Blank page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the page-orientation settingCheck how the media is loaded Check the media size Poor print quality and unexpected printouts Check the printheads and ink cartridgesCheck the paper quality Check the type of media loaded in the printer Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printing Colors do not line up properly Printout shows bleeding colorsLines or dots are missing from text or graphics Another paper-feed problem is occurring Resolving paper-feed problemsTray cannot be inserted Resolving printer management problems Embedded Web server EWS cannot be opened Problems printing an alignment Troubleshooting installation issuesProblems installing software General network troubleshooting Problems connecting to a networkProblems connecting to a wired network Clearing jams Problems setting up wireless communicationTo clear a jam Enww To avoid jams Control panel parts Understanding control panel parts See Network connector lights Interpreting control panel lights 44 4 Printer lights reference Power button and press Network connector lights Understanding network connector parts Interpreting network connector lights Managing the printer Overview of printer management tasks Use these tools If you want to Software Monitor the printer Monitor the printer Use this tool To obtain the following information Administer the printer Use this tool To do the following Configure network options Manual from the IP Configuration Method drop-down list Overview of printer management tools Embedded Web server EWSTo open the EWS Web browser HP Web Jetadmin software Pages ContentsEWS pages Toolbox Windows TabsContents Toolbox tabs To open the HP Inkjet Toolbox HP Inkjet Toolbox Mac OSTo view the HP Inkjet Toolbox panels HP Instant Support Security and privacy To gain access to HP Instant SupportMyPrintMileage HP Deskjet Control Panel HP Djcp To gain access to myPrintMileageWindows taskbar Understanding the configuration To print a configuration Type copy /b path\filename portname at the command prompt Upgrading the firmware in the printer Installing printer software and sharing the printer Configuring the printer WindowsDirect connection To connect the printer before the installing software To share the printer on a locally shared network Network connectionPrinters and Faxes To install the software on a network To install the printing software on client computersTo install the printer driver using Add Printer Select Network Printer or Network Printer Server Wireless connection To share the printer with other computers 68 5 Configuring and managing the printer Advanced setup Configuring the printer Mac OSTo install the software for network or direct connection To share the printer on a locally shared network To share among computers with the same operating systemDirect connection Network connection To share among computers with different operating systems Installing the software for wireless communicationMac OS 9 9.1 and later Enww Mac OS X 10.1.5 and later Configuring wireless communication options Configuring basic wireless communication settingsClassic environment for Mac OS X 10.1.5 and later Infrastructure recommended Configuring wireless security settings Types of wireless securityConfiguring security options To configure security options from the installation program Uninstalling the printer software Reducing interference in a wireless networkTo add hardware addresses to a Wireless Access Point WAP To uninstall the software for Windows computers To uninstall the software for Macintosh computers Restart the computer System requirements for ordering printing supplies Ordering printing supplies onlineTo order printing supplies Accessories SuppliesInk supplies HP Media Business communication paper Cards Creative project papers Obtaining electronic support Obtaining HP telephone supportBefore you call Web Toolbox Windows Telephone support numbers Country/Region Telephone number Cscemea.html aufnehmen Country/Region Telephone number HP Invent Hewlett-Packard limited warranty statement Extent of limited warranty Limitations of liability Limitations of warrantyLocal law Physical specifications Printer specificationsProduct features and capacities Processor and memory specifications Operating system and network protocol specifications System requirements Environmental specifications Functional specificationsElectrical specifications Shielded cables FCC statementExposure to radio frequency radiation Power cord statement LED classification Regulatory notices for wireless products Arib STD-T66 Japan 1999/5/EC issued by the Commission of the European Community Declaration of conformity HP Business Inkjet 1200/1200d/1200dn/1200dtn printer HP Business Inkjet 1200dtwn printer Radio Health Supplementary Information Environmental sustainability program Power consumptionReduction and elimination Material safety data sheets End-of-life returns Hazardous materialsRecycling Product packaging Index Index MS-DOS Index Index Index 108 Page Copyright Hewlett-Packard Development Company, L.P