Obtaining electronic support, Before you call | HP 1200 guide

B Support and warranty

The information in this section suggests solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

Obtaining electronic support

You can obtain support from HP from the following electronic sources:

zWeb

Visit the printer website on hp.com for the latest software, product, operating system, and support information:

http://www.hp.com/support/businessinkjet1200

zToolbox (Windows)

The Toolbox provides easy, step-by-step solutions to common printing problems. See Toolbox (Windows).

Obtaining HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

Before you call

To assist our Customer Care Center representatives to serve you better, prepare the following information before calling.

1Print the printer configuration page. See Understanding the configuration page for instructions on how to print this page. If the printer does not print, get the following information ready.

amodel number and serial number. (Check the back of the printer.)

bprinter model

2Check the operating system that you are using, such as Windows 98 SE.

3If the printer is connected to the network, check the network operating system, such as Windows NT Server 4.0.

4Note how the printer is connected to your system, such as parallel, USB, or network.

82 B - Support and warranty

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HP 1200 manual Obtaining electronic support, Obtaining HP telephone support, Before you call, Web Toolbox Windows

Contents

User’s Guide Page User’s Guide Copyright Information Contents HP supplies and accessories Index Finding other resources for the product Resource Description Location Understanding the printer parts Front view Control panel Back view Tips for selecting and using print media Selecting print mediaCards and envelopes Photo paper Understanding specifications for supported media TransparenciesCustom-size media Understanding supported sizes Envelopes Setting minimum margins Understanding supported media types and weightsTray Type Weight Capacity Loading media To load tray 1 or trayMedia Left margin Right margin Top margin Bottom margin Configuring trays To configure the tray Changing print settings To change default settings for all future jobs WindowsTo change settings Mac OS Want to Follow these steps Canceling a print job Printing on both sides duplexingGuidelines for printing on both sides of a To perform duplexing Windows To perform automatic duplexing Mac OS Printing on special and custom-sized media To perform manual duplexing Mac OS 9, version 9.1 and laterTo print on special media Windows To print on special media Mac OS Open the Paper Type/Quality panel Replacing the ink cartridges To replace an ink cartridge To clean printheads automatically Maintaining the printheadsTo check printhead health To align the printheads HP Inkjet Toolbox Mac OS To clean the printhead contacts manually To replace the printheads Enww Troubleshooting tips and resources General troubleshooting tipsTo reset the printer Calibrating the color Resolving printing problems Printer shuts down unexpectedlyAll printer lights are blinking Printer is not responding nothing prints Check the printer software installation Check printer setup for network environmentCheck wireless communication settings Check the printhead initialization Printer does not accept printhead Printer takes a long time to print Blank page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the page-orientation settingCheck how the media is loaded Check the media size Poor print quality and unexpected printouts Check the printheads and ink cartridgesCheck the paper quality Check the type of media loaded in the printer Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properlyLines or dots are missing from text or graphics Resolving paper-feed problems Another paper-feed problem is occurringTray cannot be inserted Resolving printer management problems Embedded Web server EWS cannot be opened Troubleshooting installation issues Problems printing an alignmentProblems installing software Problems connecting to a network General network troubleshootingProblems connecting to a wired network Problems setting up wireless communication Clearing jamsTo clear a jam Enww To avoid jams Control panel parts Understanding control panel parts See Network connector lights Interpreting control panel lights 44 4 Printer lights reference Power button and press Network connector lights Understanding network connector parts Interpreting network connector lights Managing the printer Overview of printer management tasks Use these tools If you want to Software Monitor the printer Monitor the printer Use this tool To obtain the following information Administer the printer Use this tool To do the following Configure network options Manual from the IP Configuration Method drop-down list Overview of printer management tools Embedded Web server EWSTo open the EWS Web browser HP Web Jetadmin software Pages ContentsEWS pages Toolbox Windows TabsContents Toolbox tabs HP Inkjet Toolbox Mac OS To open the HP Inkjet ToolboxTo view the HP Inkjet Toolbox panels HP Instant Support To gain access to HP Instant Support Security and privacyMyPrintMileage To gain access to myPrintMileage HP Deskjet Control Panel HP DjcpWindows taskbar Understanding the configuration To print a configuration Type copy /b path\filename portname at the command prompt Upgrading the firmware in the printer Configuring the printer Windows Installing printer software and sharing the printerDirect connection To connect the printer before the installing software Network connection To share the printer on a locally shared networkPrinters and Faxes To install the software on a network To install the printing software on client computersTo install the printer driver using Add Printer Select Network Printer or Network Printer Server Wireless connection To share the printer with other computers 68 5 Configuring and managing the printer Configuring the printer Mac OS Advanced setupTo install the software for network or direct connection To share the printer on a locally shared network To share among computers with the same operating systemDirect connection Network connection Installing the software for wireless communication To share among computers with different operating systemsMac OS 9 9.1 and later Enww Mac OS X 10.1.5 and later Configuring wireless communication options Configuring basic wireless communication settingsClassic environment for Mac OS X 10.1.5 and later Infrastructure recommended Configuring wireless security settings Types of wireless securityConfiguring security options To configure security options from the installation program Uninstalling the printer software Reducing interference in a wireless networkTo add hardware addresses to a Wireless Access Point WAP To uninstall the software for Windows computers To uninstall the software for Macintosh computers Restart the computer Ordering printing supplies online System requirements for ordering printing suppliesTo order printing supplies Accessories SuppliesInk supplies HP Media Business communication paper Cards Creative project papers Obtaining electronic support Obtaining HP telephone supportBefore you call Web Toolbox Windows Telephone support numbers Country/Region Telephone number Cscemea.html aufnehmen Country/Region Telephone number HP Invent Hewlett-Packard limited warranty statement Extent of limited warranty Limitations of warranty Limitations of liabilityLocal law Printer specifications Physical specificationsProduct features and capacities Processor and memory specifications Operating system and network protocol specifications System requirements Functional specifications Environmental specificationsElectrical specifications FCC statement Shielded cablesExposure to radio frequency radiation Power cord statement LED classification Regulatory notices for wireless products Arib STD-T66 Japan 1999/5/EC issued by the Commission of the European Community Declaration of conformity HP Business Inkjet 1200/1200d/1200dn/1200dtn printer HP Business Inkjet 1200dtwn printer Radio Health Supplementary Information Power consumption Environmental sustainability programReduction and elimination Material safety data sheets End-of-life returns Hazardous materialsRecycling Product packaging Index Index MS-DOS Index Index Index 108 Page Copyright Hewlett-Packard Development Company, L.P