HP Instant Support
HP Instant Support is a suite of
HP Instant Support provides the following information about your device:
zEasy access to troubleshooting tips
Provides tips that are customized for your device.
zResolution of specific device errors
Provides immediate access to information that can help you resolve error messages specific to your device.
To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors,
click Alerts on the left side of the HP Instant Support page.
zNotification of device driver and firmware updates
Alerts you when there is a firmware or driver update, a message appears on the
HP Instant Support homepage. Click the link within the message to go directly to the download section of the HP website.
zObtaining support services
Provides a list of the support services that are available for your device.
zManaging ink and media usage (myPrintMileage) Helps you manage and forecast printer supplies usage.
zSelf diagnostic testing for your device
Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support can help you with such tasks as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed
If any errors are detected during this process, you are given the option to perform updates to the device drivers or to perform detailed diagnostic tests on the device.
zHP expert help online (Active Chat)
Provide personalized help from an HP support expert over the Web at any time. Simply submit a question or a description of your problem. Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. An HP support expert will respond online to solve your problem through a
zKnowledge database
Use the HP knowledge database to quickly find answers to your questions.
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