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HP 1200 manual Troubleshooting installation issues, Problems printing an alignment page

Models: 1200

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Troubleshooting installation issues

Problems printing an alignment page

When printheads are installed or replaced, the printer automatically prints an alignment page to align the printheads. This process takes about seven minutes, and once complete,

the alignment page may be discarded after it is printed. If the printer does not print the page, see General troubleshooting tips.

Problems installing software

Verify the computer requirements

Make sure the computer meets the system requirements. See System requirements.

Verify installation preliminaries

zBefore installing software on a Windows computer, ensure all other programs are closed.

zIf the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter.

zIf the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support/ businessinkjet1200.

Reinstall the printer software

If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver.

See Uninstalling the printer software.

ENWW

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HP 1200 manual Troubleshooting installation issues, Problems printing an alignment page, Problems installing software

Contents

User’s Guide Page User’s Guide HP Business Inkjet 1200 series printerSafety Information Copyright InformationTrademark Credits 1 Getting started Contents2 Using the printer 3 Maintaining and troubleshootingC Printer specifications 5 Configuring and managing the printerA HP supplies and accessories B Support and warrantyIndex D Regulatory informationDescription Getting startedFinding other resources for the product ResourceSee Administer the printer Understanding the printer partsFront view configuration pageBack view Control panelCards and envelopes Using the printerTips for selecting and using print media Selecting print mediaUnderstanding supported sizes Understanding specifications for supported mediaTransparencies Custom-size mediaAuto-duplex Media sizeTray TrayType Setting minimum marginsUnderstanding supported media types and weights WeightLeft margin Loading mediaTo load tray 1 or tray MediaTo configure the tray Configuring traysTo change settings Mac OS Changing print settingsTo change settings from an application for current jobs Windows To change default settings for all future jobs Windowsz Control panel Canceling a print jobPrinting on both sides duplexing Guidelines for printing on both sides of a pageTo perform automatic duplexing Mac OS To perform duplexing WindowsPrinting on special and custom-sized media To perform manual duplexing Mac OS 9, version 9.1 and laterTo print on special media Windows 7 Open the Paper Type/Quality panel To print on special media Mac OSTo replace an ink cartridge troubleshootingMaintaining and Replacing the ink cartridgesTo check printhead health To clean printheads automaticallyz Configuration page Maintaining the printheadsz Toolbox Windows To align the printheadsz HP Inkjet Toolbox Mac OS z Embedded Web serverTo replace the printheads To clean the printhead contacts manually13 Close the printhead latch. Ensure it is in the lock position Calibrating the color Troubleshooting tips and resourcesGeneral troubleshooting tips To reset the printerCheck printer setup Resolving printing problemsCheck power and power connections A non-recoverable error has occurredCheck wireless communication settings Check the printer software installationCheck printer setup for network environment Check any personal firewall software installed on the computerCheck the printer software settings Clean the printheadCheck the system configuration Check the port settingBlank page printed Check media settingsCheck margin settings Check color print settingsCheck the media size Placement of the text or graphics is wrongCheck the page-orientation setting Check how the media is loadedCheck the type of media loaded in the printer Poor print quality and unexpected printoutsCheck the printheads and ink cartridges Check the paper qualityMeaningless characters print Check the symbol setCheck print settings Check the margin settingsOutput is faded or dull colored Check the print modeCheck the paper type setting Ink is not filling the text or graphics completelyLines or dots are missing from text or graphics Check graphics placementPrintout shows bleeding colors Colors do not line up properlyMedia is not supported for the printer or tray Resolving paper-feed problemsAnother paper-feed problem is occurring Tray cannot be insertedPages are skewing Resolving printer management problemsCheck your network setup Embedded Web server EWS cannot be openedVerify installation preliminaries Troubleshooting installation issuesProblems printing an alignment page Problems installing softwareAfter correcting any of the following, run the setup program again Problems connecting to a networkGeneral network troubleshooting Problems connecting to a wired networkProblems setting up wireless communication Clearing jamsTo clear a jam a Pull out tray b Pull the paper towards you To avoid jams Printer lights reference 1 Configuration Page button 2 Power button and light6 Out of Paper light 7 Cancel button 8 Resume button and light 9 Paper Jam light 10 Color indicator lightsExplanation and Interpreting control panel lightsLight pattern Light descriptionrecommended action Light patternLight description Explanation andExplanation and Power button and press theLight pattern Light descriptionLight pattern Network connector lightsUnderstanding network connector parts 1 Activity light 2 Network connector 3 Link lightExplanation and Interpreting network connector lightsLight pattern Light descriptionOverview of printer management tasks Configuring and managingthe printer Managing the printerIf you want to use these tools50 5 - Configuring and managing the printer use these toolsIf you want to Monitor the printer Use this toolto obtain the following information See HP Web Jetadmin software Administer the printerUse this tool to do the followingConfigure network options Use this toolto do the following z Web browser Overview of printer management toolsEmbedded Web server EWS To open the EWSToolbox Windows HP Web Jetadmin softwareContents EWS pagesToolbox tabs TabsContentsHP Inkjet Toolbox Mac OS To open the HP Inkjet ToolboxTo view the HP Inkjet Toolbox panels z Obtaining support services z Easy access to troubleshooting tipsz Resolution of specific device errors z Notification of device driver and firmware updatesz Toolbox Windows To gain access to HP Instant SupportSecurity and privacy myPrintMileagez Windows taskbar To gain access to myPrintMileageHP Deskjet Control Panel HP DJCP z Embedded Web server Click myPrintMileage in the Other Links sectionz Control panel Understanding the configuration pageTo print a configuration page z HP Inkjet Toolbox Mac OS Click ConfigurationTo upgrade the firmware by using the MS-DOS prompt Windows only 3 Type copy /b path\filename portname at the command promptUpgrading the firmware in the printer Direct connection Configuring the printer WindowsInstalling printer software and sharing the printer To install the software before connecting the printer recommendedTo connect the printer before the installing software Installing printer software and sharing the printer Network connectionTo share the printer on a locally shared network Printers and Faxes3 Select Network Printer or Network Printer Server To install the software on a networkTo install the printing software on client computers To install the printer driver using Add PrinterWireless connection To share the printer with other computersInstalling printer software and sharing the printer Page Mac OS 9 9.1 or later Configuring the printer Mac OSAdvanced setup To install the software for network or direct connectionNetwork connection To share the printer on a locally shared networkTo share among computers with the same operating system Direct connectiona Click Base Station, and then select Equivelant Network Password Installing the software for wireless communicationTo set wireless network settings in an infrastructure network 4 When USB Printer Sharing On appears, click the My Printers tabd From the Connect via menu, select AirPort Mac OS X 10.2.3 and later Select Rendezvous Mac OS X 10.1.5 and later7 On the Add Printer screen, click Open Print Center 8 Click Add Printerz Infrastructure recommended Configuring wireless communication optionsConfiguring basic wireless communication settings Classic environment for Mac OS X 10.1.5 and laterTo configure security options from the installation program Configuring wireless security settingsTypes of wireless security Configuring security optionsTo uninstall the software for Windows computers Uninstalling the printer softwareReducing interference in a wireless network To add hardware addresses to a Wireless Access Point WAPTo uninstall the software for Macintosh computers To order printing supplies A HP supplies and accessoriesOrdering printing supplies online System requirements for ordering printing suppliesInk supplies AccessoriesAccessories and cables SuppliesHP Premium Plus Photo Paper Business communication paperHP Office Recycled Paper HP Multipurpose PaperHP Premium Plus Inkjet Transparency Film CardsCreative project papers HP Premium Inkjet Transparency FilmBefore you call B Support and warrantyObtaining electronic support Obtaining HP telephone supportTelephone support numbers Country/RegionTelephone number cscemea.html aufnehmen 84 B - Support and warrantyCountry/Region Telephone numberTelephone number Country/RegionTelephone number For support information, call your HP service provider86 B - Support and warranty Country/RegionExtent of limited warranty Hewlett-Packard limited warranty statementLimitations of warranty Limitations of liabilityLocal law Product features and capacities C Printer specificationsPrinter specifications Physical specificationsProcessor and memory specifications Operating system and network protocol specifications90 C - Printer specifications Features System requirements92 C - Printer specifications Functional specificationsEnvironmental specifications Electrical specificationsExposure to radio frequency radiation D Regulatory informationFCC statement Shielded cablesEMI statement Korea VCCI statement Japan Regulatory model number Power cord statementLED classification Regulatory notices for wireless products Notice to users in France ARIB STD-T66 Japan Notice to users in ItalyNotice to users in the European Union Declaration of conformity HP Business Inkjet 1200/1200d/1200dn/1200dtn printerDECLARATION OF CONFORMITY DECLARATION OF CONFORMITY HP Business Inkjet 1200dtwn printerPaper use Power consumptionEnvironmental sustainability program Reduction and eliminationEnd-of-life returns Material safety data sheetsHazardous materials RecyclingNumerics Index103 Index Page 105 Index Page 107 Index ENWW Page copyright Hewlett-Packard Development Company, L.P