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HP 4550 manual Solving problems with the printer

Models: 4550

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9 Solving problems with the printer

Overview

This chapter provides information on solving and preventing printer problems such as paper jams and image defects. The chapter includes the following sections:

Basic troubleshooting checklist

Paper jam locations

Paper jam recovery

Common causes of paper jams

Clearing paper jams

Media-handling problems

Printer response problems

Printer control panel problems

Print quality troubleshooting

Overhead transparency defects

Color printing problems

Incorrect printer output

Software application problems

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Chapter 9 173

Image 174

HP 4550 manual Solving problems with the printer

Contents

Learn Page Quick access to printer information World Wide Web linksUser guide links User Guide Copyright and License Contents Common printing tasks Using color Printer Interfaces Contents Appendix a Dimm Installation Index HP JetDirect Print Server Administrator’s Guide Where to look for more informationSetting up the printer Accessory and Consumable Installation GuidesUsing the printer Online User GuideOnline Help How to use this online user guide Features of Acrobat ReaderFinding topics in the online user guide Magnifying the page view Paging through a document Browsing with thumbnailsPrinting the document HP Color LaserJet 4550 Series Printer OverviewPrinter features PerformanceOptional storage Factors affecting printer performance Locating printer components Page Select printer settings using the printer control panel Controlling print jobsSelect printer settings remotely with the embedded Enter printer commands directly into filesWeb server Managing memory Modules. Extended data output EDO DIMMs are not supportedPrinter software HP Resource Manager Printer drivers Additional driversOperating systema PCL 5c Other components and utilities HP JetSend communicationsPage Printer supplies and accessories Accessory Product Description Additional information NumberHP LaserJet Printer Family Paper Specification Guide Using the printer control panel When to use the printer control panel Locating printer control panel features 1Printer control panelUsing printer control panel keys Using the printer online Help systemInterpreting control panel indicator lights Indicator Off FlashingMenu map Control panel menusMenu locking To print a menu mapInterpreting the menu map Information menu Menu item DescriptionPaper handling menu Tray 1 MODE=CASSETTEPrinting menu Menu item Values DescriptionConfiguration menu Menu Calibration menu Resets menu Hard disk dependent menus Quick Copy Jobs menuPrivate/Stored Jobs menu EIO menuPrinter configuration To print a printer configurationPrinter information pages Interpreting the printer configuration 3Printer configurationPage Supplies status To print the supplies statusInterpreting the supplies status Other supplies informationPrinter information Usage To print the usageInterpreting the usage Event log To print an event logInterpreting the event log Using the printer control panel in shared environments Changing printer control panel configuration settings To change printer control panel configuration settingsChanging PowerSave settings To change the PowerSave settingSwitching printer personalities To switch printer personalitySetting the I/O timeout To set the I/O timeoutTo disable the high-speed parallel interface Disabling the high-speed parallel interfaceTo enable bidirectional parallel communication Setting advanced functionsResetting printer memory To reset printer memoryResetting the printer to factory default settings To reset the printer to factory default settingsCommon printing tasks Selecting print media Supported media weights and sizes Tray Supported media Media Capacity SpecificationsDuplex Media to avoid Printing on special media TransparenciesGlossy paper Colored paper EnvelopesLabels Heavy paperPreprinted forms and letterhead Selecting output bins Selecting media by type Configuring input trays Configuring Tray 1 as a cassetteTo configure Tray 1 as a cassette Configuring Trays 2 and 3 by media type To configure Trays 2 orTray priority Printing from Tray 1 multipurpose tray Loading media into TrayTo load media into Tray Page Loading envelopes into Tray To load envelopes into TrayPrinting envelopes when Tray 1 MODE=CASSETTE Printing envelopes when Tray 1 MODE=FIRSTPrinting from Tray Page Printing from Tray 3 optional 500-sheet paper feeder 2Tray 3 optional 500-sheet paper feederSupported media weights and sizes on JIS B5 Page Page 3Optional duplex printing accessory To use the optional duplex printing accessory Control panel settings for duplex printing To set duplex printing from the printer control panelOptions for binding duplex printing jobs 4Binding optionsSpecial printing situations Printing a different firstPrinting on custom-size media Panel Stopping a print requestTo stop the current print job from the printer control To stop the current print job from your softwareJob retention features Quick copying a jobPrinting additional copies of a quick copy job Deleting a stored quick copy job Proofing and holding a job Printing the remaining copies of a held jobDeleting a held job Printing a private job Specifying a private jobReleasing a private job Deleting a private job Storing a print job Printing a stored jobDeleting a stored job Setting up to print with Windows 9x/NT Printing with the optional HP Fast InfraRed ReceiverPrinting a job Interrupting and resuming printing Using color Matching colors Color management options Automatic color adjustmentHP ColorSmart Print in GrayscaleManual color adjustment Halftone optionsPage Four-color printing Cmyk Matching Pantone * colors Automatic Pantone * calibrationFeatures To turn off Automatic Pantone * calibrationPage Over 945 Pantone * colors in the Pantone * Matching System Using fonts Using internal TrueType fonts Selecting a font other than the default Understanding printer default fontsChanging the default font Font selection priorityEntering symbols into text Selecting symbol setsSymbol set availability Selecting fontsSelecting PCL fonts through the printer control panel Internal Soft Printing a list of available printer fonts To print a list of available fontsInterpreting the font lists Using fonts in PostScript Emulation Using fonts on a network Guidelines for printing with different fontsAdding support for accessory fonts to a printer driver Using special type effectsHewlett-Packard custom font services Printer Interfaces Parallel configuration Parallel cable C connectorEnhanced I/O EIO configuration HP JetDirect print serversAvailable enhanced I/O interfaces NetWare networksWindows and Windows NT networks AppleTalk Networks LocalTalk configurationLocalTalk network configuration Macintosh DIN-8 cableSetting network security on the printer UNIX/Linux networksConfiguring Novell NetWare frame type ParametersFrame type Description Configuring TCP/IP parameters To configure TCP/IP parameters from the printerControl panel Page Page To disable IPX/SPX Disabling network protocols optionalTo reach network protocols To disable DLC/LLC To disable TCP/IPTo disable Apple AppleTalk Printer Interfaces Consumables and cleaning 1Consumable replacement clearance diagram Making room around the printer for replacing consumablesConsumable replacement guidelines Approximate replacement intervals for consumable items 145 Locating consumables 2Consumable item locationsEnvironmental collection program Cleaning the printer Cleaning excess toner from the printerCleaning the toner density sensor To clean the toner density sensorPage Printer control panel messages Critical error messages Message typesStatus messages Printer control panel messages Checking Checking PaperPath PrinterDuplex Error CleanDrum Error Power OFF EIOFile Install ColorInstall Tray Operation FailedManually Feed Memory SettingsPress GO to Continue No JOB to Cancel SizeAccessories Powersave onPrint JOB Cancelled Printing ConfigurationFile Directory DemonstrationEngine Test Font ListResetting Values ReinstallResetting Factory Settings Restore Factory SettingsColor = State Toner Color OUTToner Position Transfer KIT LOWType Tray X SIZE=Tray X TYPE= Unable toRear Doors XX Paper JAMCheck ALL Check MiddlePress GO to Continue Parallel I/O Printer ErrorBuffer Overflow Press GO to Continue EIO X BADFuser Error ErrorCycle Power Cycle Power toBase MEM Bank B 53.XY.ZZ ErrorNo More Errors Dimm a Bank BDC Controller FAN Error Continue No SystemCheck Settings Service ErrorNvram Error EIO ErrorControl panel messages for external devices Finisher Failure TOO Many PagesJOB to Finish Device FailurePrinter control panel messages Solving problems with the printer Basic troubleshooting checklist Paper jam locations Paper jam recovery To enable Paper Jam RecoveryCause Solution Common causes of paper jamsClearing paper jams Clearing jams in the middle front drawer areaPage Clearing jams in the Tray 2 area Clearing jams in the optional Tray 3 area Clearing jams in the rear door areas Page Clearing jams in the front duplex drawer area Printer feeds incorrect page size Media-handling problemsPrinter feeds multiple sheets TRAY=CASSETTEMedia does not feed automatically Media does not feed from Input Trays 2 orTransparencies or glossy paper will not feed Envelopes jam or will not feed in the printerOutput is curled or wrinkled Printer will not duplexPrinter response problems No display messagePrinter is on, but nothing prints ChapterPrinter is on, but is not receiving data Unable to select the printer from the computer See ChapterPrinter control panel problems Control panel settings work incorrectlyUnable to select Tray 3 optional 500-sheet paper feeder Print quality troubleshooting Repetitive image defectsImage defect ruler 195 Image defects Image defect tableBackground scatter Banding horizontal Black linesBlank pages or missing a color Character voidsDistorted image DropoutsFaded print, faded areas, or faded vertical streaks Toner smear Ghosting Gray streaksLight, dark, or faded print Non-adhering tonerSharkskin Marbled outputRandom spots SunburnImaging drum defects CausesActions Overhead transparency defects WWWDull or dark transparencies Rippled or wavy transparencies Incorrect image on transparenciesRepetitive defects on transparencies Streaking or smudges on transparenciesColor printing problems Printing black instead of colorMissing color or incorrect shade Inconsistent colors after loading toner Printed colors do not match screen colorsIncorrect fonts are printed Unable to print all characters in a symbol setIncorrect printer output Drifting text between printoutsErratic, missing characters or interrupted printout Partial printoutUnable to select a font from the software Software application problemsUnable to change system selections through software Unable to select colors from the softwareDimm Installation Dimm configuration Figure A-1Do not remove the Dimm in slot #1Installing DIMMs To install a DimmPage Page Verifying Dimm installation Resource saving/permanent resources Installing EIO cards/mass storage PCL commands PCL commands PJL commandsInterpreting PCL printer command syntax Figure B-1Printer command elementsCombining escape sequences in PCL Printer command syntax Entering escape characters Application Escape Character Entry What AppearsFont list Symbol setSelecting PCL fonts Point sizeCommon PCL commands PCL CommandsFunction Command Options Control Commands Function Command Options Function Command Options Programming Hints PCL Commands PCL commands Electrical specifications Volt ModelsOperating environment specifications Acoustic emissionsThis HP LaserJet printer design eliminates Environmental product stewardship programProtecting the environment This HP LaserJet printer design reducesHP recycling program information HP LaserJet printing supplies- In many countries, thisHP Planet Partners printing supplies environmental Spare Parts and Consumables Availability- Spare parts Regulatory statements FCC regulationsCanadian DOC regulations Vcci statement Japan Korean EMI statementDeclaration of Conformity According to ISO/IEC Guide 22 and ENSafety information Laser safetyLaser Statement for Finland Luokan 1 laserlaiteKlass 1 Laser Apparat Varo Material Safety Data Sheet Msds Hewlett-Packard Warranty Statement Support informationWarranty and support information HP Maintenance Agreements On-site service agreementsSupport information HP Service Agreements Accessories or suppliesHP Service Information HP Customer Care HP direct ordering forHP Customer Care options worldwide Customer Care Centers Worldwide Worldwide Country/Region Sales and Service Offices Denmark ColombiaCzech Republic FinlandKorea ItalyJapan Latin American HeadquartersSpain RussiaSingapore SwedenWarranty and support information Embeddedserver Web IntroductionUsing the embedded Web server To access the embedded Web serverEmbedded Web server page sets Home page setDevice page set Networking page set Embedded Web server Index Index Index Index Index See also fonts Page English