Output is curled or wrinkled

Cause

Solution

 

 

Media does not meet the specifications for this

Only use media that meets the media-use

printer.

specifications for this printer (see “Supported

 

media weights and sizes” on page 67).

 

 

Media is damaged or in poor condition.

Remove media from the input tray and load

 

media that is in good condition.

 

 

Printer is operating in an excessively humid

Verify that the printing environment is within

environment.

humidity specifications.

 

 

You are printing large, solid-filled areas.

Large, solid-filled areas can cause excessive

 

curl. Try using a different pattern.

 

 

Media used was not stored correctly and may

Remove media and replace it with media from

have absorbed moisture.

a fresh, unopened package.

 

 

Media has poorly cut edges.

Remove media, flex it, rotate it 180 degrees or

 

turn it over, and then reload it into the input

 

tray. If the problem persists, replace the media.

 

 

You are printing to the top output bin.

Use other output bin.

 

 

Printer will not duplex

Cause

Solution

 

 

Printer is not recognizing the duplex printing

Print a configuration page to verify

accessory.

configuration. Set up the printer driver to

 

recognize the duplex printing accessory. Verify

 

that the duplex printing accessory power cord

 

is plugged in.

 

 

You are trying to duplex on an unsupported

Verify that the media you are using is

media.

supported for duplex printing.

 

 

The door to the rear output bin is open.

Close the door to the rear output bin.

 

 

188 Solving problems with the printer

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