Output is curled or wrinkled
Cause | Solution |
|
|
Media does not meet the specifications for this | Only use media that meets the |
printer. | specifications for this printer (see “Supported |
| media weights and sizes” on page 67). |
|
|
Media is damaged or in poor condition. | Remove media from the input tray and load |
| media that is in good condition. |
|
|
Printer is operating in an excessively humid | Verify that the printing environment is within |
environment. | humidity specifications. |
|
|
You are printing large, | Large, |
| curl. Try using a different pattern. |
|
|
Media used was not stored correctly and may | Remove media and replace it with media from |
have absorbed moisture. | a fresh, unopened package. |
|
|
Media has poorly cut edges. | Remove media, flex it, rotate it 180 degrees or |
| turn it over, and then reload it into the input |
| tray. If the problem persists, replace the media. |
|
|
You are printing to the top output bin. | Use other output bin. |
|
|
Printer will not duplex
Cause | Solution |
|
|
Printer is not recognizing the duplex printing | Print a configuration page to verify |
accessory. | configuration. Set up the printer driver to |
| recognize the duplex printing accessory. Verify |
| that the duplex printing accessory power cord |
| is plugged in. |
|
|
You are trying to duplex on an unsupported | Verify that the media you are using is |
media. | supported for duplex printing. |
|
|
The door to the rear output bin is open. | Close the door to the rear output bin. |
|
|
188 Solving problems with the printer | EN |