HP Maintenance Agreements, On-site service agreements | HP 4550

HP Maintenance Agreements

HP has several types of maintenance agreements that meet a wide range of support needs.

On-site service agreements

To provide you with the support level best suited to your system usage and support budget, HP has on-site service agreements with three response times:

Priority On-Site Service is designed for production-critical applications, giving you four-hour service response to your site for calls made during normal HP business hours.

Next Day On-Site Service provides on-site support by the next working day following your service request. Extended coverage hours and extended travel beyond HP designated service zones are available for additional charges on most on-site service agreements.

Weekly (Volume) On-Site Service Agreement, for organizations with many HP LaserJet printers, provides economical, scheduled on-site coverage. Designated for customer sites using 25 or more workstation products, this service provides scheduled weekly repair visits to your central location. HP can write an agreement for any combination of 25 or more workstation products including printers, plotters, computers, and disk drives.

Note	See “HP Service Agreements” on page 251 for HP service agreements
	phone numbers.

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Appendix D 249

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HP 4550 manual HP Maintenance Agreements, On-site service agreements

Contents

Learn Page World Wide Web links Quick access to printer informationUser guide links User Guide Copyright and License Contents Common printing tasks Using color Printer Interfaces Contents Appendix a Dimm Installation Index HP JetDirect Print Server Administrator’s Guide Where to look for more informationSetting up the printer Accessory and Consumable Installation Guides Online User Guide Using the printerOnline Help Features of Acrobat Reader How to use this online user guideFinding topics in the online user guide Magnifying the page view Browsing with thumbnails Paging through a documentPrinting the document HP Color LaserJet 4550 Series Printer Overview Printer features Performance Optional storage Factors affecting printer performance Locating printer components Page Select printer settings using the printer control panel Controlling print jobs Enter printer commands directly into files Select printer settings remotely with the embeddedWeb server Managing memory Modules. Extended data output EDO DIMMs are not supported Printer software HP Resource Manager Additional drivers Printer driversOperating systema PCL 5c Other components and utilities HP JetSend communicationsPage Printer supplies and accessories Accessory Product Description Additional information Number HP LaserJet Printer Family Paper Specification Guide Using the printer control panel When to use the printer control panel Locating printer control panel features 1Printer control panel Using printer control panel keys Using the printer online Help system Interpreting control panel indicator lights Indicator Off Flashing Menu map Control panel menusMenu locking To print a menu map Interpreting the menu map Information menu Menu item Description Paper handling menu Tray 1 MODE=CASSETTE Printing menu Menu item Values Description Configuration menu Menu Calibration menu Resets menu Hard disk dependent menus Quick Copy Jobs menu Private/Stored Jobs menu EIO menu To print a printer configuration Printer configurationPrinter information pages Interpreting the printer configuration 3Printer configurationPage Supplies status To print the supplies status Other supplies information Interpreting the supplies statusPrinter information Usage To print the usage Interpreting the usage To print an event log Event logInterpreting the event log Using the printer control panel in shared environments Changing printer control panel configuration settings To change printer control panel configuration settings Changing PowerSave settings To change the PowerSave setting Switching printer personalities To switch printer personality Setting the I/O timeout To set the I/O timeout To disable the high-speed parallel interface Disabling the high-speed parallel interface To enable bidirectional parallel communication Setting advanced functionsResetting printer memory To reset printer memory Resetting the printer to factory default settings To reset the printer to factory default settings Common printing tasks Selecting print media Supported media weights and sizes Tray Supported media Media Capacity Specifications Duplex Media to avoid Transparencies Printing on special mediaGlossy paper Colored paper Envelopes Labels Heavy paper Preprinted forms and letterhead Selecting output bins Selecting media by type Configuring Tray 1 as a cassette Configuring input traysTo configure Tray 1 as a cassette To configure Trays 2 or Configuring Trays 2 and 3 by media typeTray priority Loading media into Tray Printing from Tray 1 multipurpose trayTo load media into Tray Page Loading envelopes into Tray To load envelopes into Tray Printing envelopes when Tray 1 MODE=CASSETTE Printing envelopes when Tray 1 MODE=FIRST Printing from Tray Page Printing from Tray 3 optional 500-sheet paper feeder 2Tray 3 optional 500-sheet paper feeder Supported media weights and sizes on JIS B5 Page Page 3Optional duplex printing accessory To use the optional duplex printing accessory Control panel settings for duplex printing To set duplex printing from the printer control panel Options for binding duplex printing jobs 4Binding options Printing a different first Special printing situationsPrinting on custom-size media Panel Stopping a print requestTo stop the current print job from the printer control To stop the current print job from your software Quick copying a job Job retention featuresPrinting additional copies of a quick copy job Deleting a stored quick copy job Proofing and holding a job Printing the remaining copies of a held job Deleting a held job Specifying a private job Printing a private jobReleasing a private job Deleting a private job Storing a print job Printing a stored job Deleting a stored job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Windows 9x/NTPrinting a job Interrupting and resuming printing Using color Matching colors Color management options Automatic color adjustmentHP ColorSmart Print in Grayscale Manual color adjustment Halftone optionsPage Four-color printing Cmyk Matching Pantone * colors Automatic Pantone * calibration Features To turn off Automatic Pantone * calibrationPage Over 945 Pantone * colors in the Pantone * Matching System Using fonts Using internal TrueType fonts Selecting a font other than the default Understanding printer default fontsChanging the default font Font selection priority Entering symbols into text Selecting symbol setsSymbol set availability Selecting fonts Selecting PCL fonts through the printer control panel Internal Soft Printing a list of available printer fonts To print a list of available fonts Interpreting the font lists Using fonts in PostScript Emulation Using fonts on a network Guidelines for printing with different fonts Adding support for accessory fonts to a printer driver Using special type effects Hewlett-Packard custom font services Printer Interfaces Parallel configuration Parallel cable C connector Enhanced I/O EIO configuration HP JetDirect print servers NetWare networks Available enhanced I/O interfacesWindows and Windows NT networks AppleTalk Networks LocalTalk configurationLocalTalk network configuration Macintosh DIN-8 cable Setting network security on the printer UNIX/Linux networks Configuring Novell NetWare frame type Parameters Frame type Description To configure TCP/IP parameters from the printer Configuring TCP/IP parametersControl panel Page Page Disabling network protocols optional To disable IPX/SPXTo reach network protocols To disable TCP/IP To disable DLC/LLCTo disable Apple AppleTalk Printer Interfaces Consumables and cleaning 1Consumable replacement clearance diagram Making room around the printer for replacing consumables Consumable replacement guidelines Approximate replacement intervals for consumable items 145 Locating consumables 2Consumable item locations Environmental collection program Cleaning the printer Cleaning excess toner from the printer Cleaning the toner density sensor To clean the toner density sensorPage Printer control panel messages Message types Critical error messagesStatus messages Printer control panel messages Checking Checking PaperPath Printer Duplex Error CleanDrum Error Power OFF EIO File Install ColorInstall Tray Operation Failed Manually Feed Memory SettingsPress GO to Continue No JOB to Cancel Size Accessories Powersave onPrint JOB Cancelled Printing Configuration File Directory DemonstrationEngine Test Font List Resetting Values ReinstallResetting Factory Settings Restore Factory Settings Color = State Toner Color OUTToner Position Transfer KIT LOW Type Tray X SIZE=Tray X TYPE= Unable to Rear Doors XX Paper JAMCheck ALL Check Middle Press GO to Continue Parallel I/O Printer ErrorBuffer Overflow Press GO to Continue EIO X BAD Fuser Error ErrorCycle Power Cycle Power to Base MEM Bank B 53.XY.ZZ ErrorNo More Errors Dimm a Bank B DC Controller FAN Error Continue No System Check Settings Service ErrorNvram Error EIO Error Control panel messages for external devices Finisher Failure TOO Many PagesJOB to Finish Device Failure Printer control panel messages Solving problems with the printer Basic troubleshooting checklist Paper jam locations Paper jam recovery To enable Paper Jam Recovery Cause Solution Common causes of paper jams Clearing paper jams Clearing jams in the middle front drawer areaPage Clearing jams in the Tray 2 area Clearing jams in the optional Tray 3 area Clearing jams in the rear door areas Page Clearing jams in the front duplex drawer area Printer feeds incorrect page size Media-handling problemsPrinter feeds multiple sheets TRAY=CASSETTE Media does not feed automatically Media does not feed from Input Trays 2 or Transparencies or glossy paper will not feed Envelopes jam or will not feed in the printer Output is curled or wrinkled Printer will not duplex Printer response problems No display message Printer is on, but nothing prints Chapter Printer is on, but is not receiving data Unable to select the printer from the computer See Chapter Control panel settings work incorrectly Printer control panel problemsUnable to select Tray 3 optional 500-sheet paper feeder Repetitive image defects Print quality troubleshootingImage defect ruler 195 Image defects Image defect table Background scatter Banding horizontal Black lines Blank pages or missing a color Character voids Distorted image Dropouts Faded print, faded areas, or faded vertical streaks Toner smear Ghosting Gray streaks Light, dark, or faded print Non-adhering toner Sharkskin Marbled outputRandom spots Sunburn Causes Imaging drum defectsActions Overhead transparency defects WWW Dull or dark transparencies Rippled or wavy transparencies Incorrect image on transparencies Repetitive defects on transparencies Streaking or smudges on transparencies Printing black instead of color Color printing problemsMissing color or incorrect shade Inconsistent colors after loading toner Printed colors do not match screen colors Incorrect fonts are printed Unable to print all characters in a symbol setIncorrect printer output Drifting text between printouts Erratic, missing characters or interrupted printout Partial printout Unable to select a font from the software Software application problemsUnable to change system selections through software Unable to select colors from the software Dimm Installation Dimm configuration Figure A-1Do not remove the Dimm in slot #1 Installing DIMMs To install a DimmPage Page Verifying Dimm installation Resource saving/permanent resources Installing EIO cards/mass storage PCL commands PCL commands PJL commands Interpreting PCL printer command syntax Figure B-1Printer command elements Combining escape sequences in PCL Printer command syntax Entering escape characters Application Escape Character Entry What Appears Font list Symbol setSelecting PCL fonts Point size Common PCL commands PCL Commands Function Command Options Control Commands Function Command Options Function Command Options Programming Hints PCL Commands PCL commands Electrical specifications Volt Models Operating environment specifications Acoustic emissions This HP LaserJet printer design eliminates Environmental product stewardship programProtecting the environment This HP LaserJet printer design reduces HP LaserJet printing supplies- In many countries, this HP recycling program informationHP Planet Partners printing supplies environmental Spare Parts and Consumables Availability- Spare parts Regulatory statements FCC regulations Canadian DOC regulations Vcci statement Japan Korean EMI statement Declaration of Conformity According to ISO/IEC Guide 22 and EN Safety information Laser safety Luokan 1 laserlaite Laser Statement for FinlandKlass 1 Laser Apparat Varo Material Safety Data Sheet Msds Hewlett-Packard Warranty Statement Support information Warranty and support information HP Maintenance Agreements On-site service agreements Support information HP Service Agreements Accessories or suppliesHP Service Information HP Customer Care HP direct ordering for HP Customer Care options worldwide Customer Care Centers Worldwide Worldwide Country/Region Sales and Service Offices Denmark ColombiaCzech Republic Finland Korea ItalyJapan Latin American Headquarters Spain RussiaSingapore Sweden Warranty and support information Embeddedserver Web Introduction Using the embedded Web server To access the embedded Web server Embedded Web server page sets Home page set Device page set Networking page set Embedded Web server Index Index Index Index Index See also fonts Page English