Manuals / HP / Computer Equipment / Personal Computer

HP 6200 PRO QN084AW#ABA, 6200 Pro H3D90USABA manual Maintenance and Service Guide

Models: 6200 Pro A2W44UT#ABA 6200 Pro H3D90USABA 6200 PRO QN084AW#ABA 8200 A2W54UT#ABA

1 350

Download 350 pages 5.12 Kb

Page 1

Maintenance and Service Guide

8200 Elite Series Convertible Minitower

8200 Elite Series Microtower

8200 Elite Series Small Form Factor

8200 Elite Series Ultra-Slim Desktop

6200 Pro Series Microtower

6200 Pro Series Small Form Factor

Image 1

HP 6200 PRO QN084AW#ABA, 6200 Pro H3D90USABA, 6200 Pro A2W44UT#ABA, 8200 A2W54UT#ABA manual Maintenance and Service Guide

Contents

Maintenance and Service Guide HP Compaq Business PC Maintenance and Guide Iii About This Book Iv About This Book Table of contents Page Smart ATA Drives Cable Management Hard Drive Capacities Standard Configuration Features Serial Number Location Removal and Replacement Procedures Microtower MT Chassis 128 Page Appendix C Post Error Messages 250 CMT Specifications 327 328 SFF Specifications 330 Accessing DPS Through Computer Setup 312Contacting Customer Support 306 Xii Usdt Specifications 331 Installing the Windows Operating System Installing and Customizing the Software Installing or Upgrading Device Drivers Windows systems Downloading Microsoft Windows UpdatesCustomizing the Monitor Display Windows systems Launching Windows XP from Windows Accessing Disk Image ISO Files Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-File2Computer Setup-File 3Computer Setup-Storage Computer Setup-StorageExit OptionDescription Sata Defaults ConfigurationDevice Storage Options Removable Media BootSata Emulation Max eSATA Speed some models 4Computer Setup-Security Computer Setup-SecurityBoot Order Shortcut to Temporarily Override Boot Order Password Power-OnPassword Options Smart Cover some USB Security Network BootSlot Security System IDs Computer Setup F10 Utilities 5Computer Setup-Power Computer Setup-Power 6Computer Setup-Advanced for advanced users Computer Setup-AdvancedOption Heading Power-On Options Bios Power-On AMT Configuration VGA ConfigurationBus Options Device Options Recovering the Configuration Settings Computer system components Convertible minitower CMT chassis spare partsIllustrated parts catalog Convertible minitower CMT chassis spare parts CablesDescription Spare part number Misc parts Item Description Spare part number DrivesDescription Spare part number Hard drive Optical drive Sequential part number listing Misc boards Convertible minitower CMT chassis spare parts Illustrated parts catalog Convertible minitower CMT chassis spare parts Illustrated parts catalog Convertible minitower CMT chassis spare parts Illustrated parts catalog Computer major components Microtower MT chassis spare partsDescription Spare part number Front bezel Cables Misc parts 397117-001 Misc boards Sequential part number listing Microtower MT chassis spare parts Illustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Microtower MT chassis spare parts Ultra-Slim Desktop Usdt chassis spare parts Description Spare part number Access panelAC adapter Cables Misc parts Wlan Antenna Hardware Kit Chassis fan, frontStand Description Spare part number Optical drive Ultra-Slim Desktop Usdt chassis spare parts Illustrated parts catalog Ultra-Slim Desktop Usdt chassis spare parts Illustrated parts catalog Ultra-Slim Desktop Usdt chassis spare parts Small Form Factor SFF chassis spare parts Cables Misc parts Description Spare part number Solenoid lock GB Solid-state drive 646809-001 607817-001 Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Page Generating Static Electrostatic Discharge InformationPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10% Grounding the Work Area Personal Grounding Methods and EquipmentStatic Shielding Protection Levels Method Voltage Recommended Materials and Equipment Operating Guidelines Cleaning the Computer Case General Cleaning Safety PrecautionsRoutine Care Cleaning the Keyboard Service ConsiderationsCleaning the Monitor Cleaning the Mouse Cables and Connectors Power Supply FanTools and Software Requirements Screws Hard Drives Lithium Coin Cell Battery Sata Hard Drive Cables Sata Hard DrivesSmart ATA Drives Cable Management Hard Drive Capacities Standard Configuration Features Configurations and Serial Number 2Microtower Configuration Serial Number Location 4Ultra-Slim Desktop Configuration 6Microtower Serial Number and Product ID Location Page Preparation for Disassembly Description Spare part number Access panel 646819-001 Computer Access Panel Description Spare part number Front bezel 646822-001 Front Bezel Front Bezel Security 4Installing the Front Bezel Security Screw Bezel Blanks System Board Connections System Board Connector System Board Label Color Component1System Board Connections DIMMs MemoryDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMs Page Expansion Card 9Removing an Expansion Slot Cover Expansion Card Page Page Drives 2Drive Positions Drive Positions Removing a Drive from a Drive Bay Page Page Media Installing Drives Guide Screw Device 19Extra Guide Screw Locations Installing a 5.25-inch Drive into a Drive Bay Page Installing a Hard Drive into an Internal Drive Bay Page 27Installing a Hard Drive into the Lower Two Bays Drives Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive 32Removing the Thermal Sensor Drives Page Page Page Description Spare part number Hood sensor 638816-001 Hood Sensor Front I/O, USB Assembly Page Power Switch Assembly Description Spare part number Speaker 645330-001 Speaker Description Spare part number Rear chassis fan 643908-001 Rear Chassis Fan Description Spare part number Fan sink 643907-001 Fan sinkPage Description Spare part number Intel Core i7 processor ProcessorIntel Core i5 processors Intel Core i3 processorsPage Secure the locking lever Power Supply System Board Page Changing from a Minitower to a Desktop Configuration Page Changing from a Desktop to a Minitower Configuration Page Page Removal and Replacement Procedures Microtower MT Chassis Description Spare part number Access panel 646825-001 1Removing the Computer Access Panel Description Spare part number Front bezel 646826-001 Remove the access panel Computer Access Panel on 3Removing a Bezel Blank Bezel Blanks 18200 Elite Series System Board Connections 48200 Elite Series System Board Connections 26200 Pro Series System Board Connections 56200 Pro Series System Board Connections 134 Removal and Replacement Procedures Microtower MT Chassis Populating Dimm Sockets 136 Removal and Replacement Procedures Microtower MT Chassis Page Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page 3Drive Positions Drive Positions Drives 14Extra Guide Screw Locations Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay Page 18Sliding the Drives into the Drive Cage Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive BayPage 24Securing the Drive in the Adapter Bracket Drives Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O Assembly Power Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Processor Page Page Speaker Description Spare part number Rear chassis fan 636922-001 Page Power Supply Page For use in 6200 Pro Series models Page Preparation for Disassembly Description Spare part number Access panel 646815-001 Access Panel Description Spare part number Front bezel 646814-001 3Removing a bezel blank Replace the front bezel DDR3-SDRAM DIMMs Installing DIMMs Page Expansion Card 6Removing an expansion slot cover Expansion Card Page Page White 1st Optical Drive 126200 Pro Series system board connections Drives Drive Positions Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay 15Removing the 5.25-inch Drive Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page Page 24Removing the Hard Drive Drives Page Description Spare part number Fan duct 636921-001 Fan duct Description Spare part number Front fan 645327-001 Page Hood Sensor Remove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 34Loosening the heat sink screws 200 Page Description Spare part number Intel Core i7 processors Page Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Preparation for Disassembly Description Spare part number Access panel 646816-001 Description Spare part number Front bezel 646817-001 3Removing a bezel blank Bezel Blank Bezel Blank 4System board connections DDR3-SDRAM SODIMMs SODIMMs 1SODIMM socket locations Populating Sodimm SocketsDescription System Board Label Socket Color 6Removing a Sodimm Memory Installing SODIMMsPage Description Spare part number Front fan 646813-001 Front Fan Removing the Optical Drive Optical Drive 10Aligning the release latch Optical Drive Preparing the New Optical Drive Installing the New Optical Drive 12Unlocking the hard drive carrier Hard Drive Hard DrivePage Page Page Optical Drive Rail Description Spare part number Card reader 593235-001 Card ReaderPage Description Spare part number Speaker 647447-001 Description Spare part number Heat sink 587456-001 Page 2600S, 2.8 GHz, 8-MB L3 cache, 95W 638419-001 Page Secure the locking lever TV Tuner or Wlan Module Hood Sensor System Board Page Description Spare part number Rear fan 605155-001 Rear FanPage Changing from Desktop to Tower Configuration Description Spare part number Port cover 646818-001 Port Cover 36Removing a port cover Power Supply, External Battery Replacement Figure A-2Removing and Replacing a Coin Cell Battery Type Lift the battery out of its holderPage General Requirements Japanese Power Cord Requirements Country-Specific Requirements 249 Country-Specific RequirementsCountry Accrediting Agency Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable C-1Numeric Codes and Text Messages Control panel message Description Recommended action Control panel message Description Verify monitor is attached and turned Reseat CPU or chassis fan Change Storage Storage Options Under Storage DPS Self-testSata Emulation to IDE, and select File Save Changes and Exit. Reenter Appendix C Post Error Messages If the error persists, update to the latest Bios version and ME firmware version Table C-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Activity Beeps Possible Cause Once a bad card is identified, remove Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Refer to Helpful Hints on page 264 in this guide Helpful HintsPage 266 Appendix D Troubleshooting Without Diagnostics Solving General ProblemsTable D-1Solving General Problems Cannot remove computer cover or access panel Cause Solution There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Run Windows XP or Start All Programs 268 Appendix D Troubleshooting Without Diagnostics Solving General Problems 270 Appendix D Troubleshooting Without Diagnostics Solving Power ProblemsTable D-2Solving Power Problems Power supply shuts down intermittently Cause Solution Voltage. Proper voltage setting depends on your region 272 Appendix D Troubleshooting Without Diagnostics Solving Diskette ProblemsTable D-3Solving Diskette Problems Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause SolutionDiskette drive cannot read a diskette Cause Solution Storage Storage Options 274 Appendix D Troubleshooting Without Diagnostics Table D-4Solving Hard Drive Problems Solving Hard Drive Problems Storage Boot Order list 276 Appendix D Troubleshooting Without DiagnosticsComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution Device Configuration 278 Appendix D Troubleshooting Without Diagnostics Solving Media Card Reader ProblemsTable D-5Solving Media Card Reader Problems Can not write to the media card Cause Solution Solving Media Card Reader Problems 279 280 Appendix D Troubleshooting Without Diagnostics Solving Display ProblemsTable D-6Solving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause Solution 282 Appendix D Troubleshooting Without DiagnosticsOut of Range displays on screen Cause Solution Select ImageControl/ Horizontal Position or Vertical Symbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause SolutionSystem Tools Character Map. You can copy 284 Appendix D Troubleshooting Without Diagnostics Solving Audio ProblemsTable D-7Solving Audio Problems Advanced Device Options Internal Speaker Line-in jack is not functioning properly Cause Solution 286 Appendix D Troubleshooting Without Diagnostics Solving Printer ProblemsTable D-8Solving Printer Problems Printer will not turn on Cause Solution Printer is offline Cause Solution Printer prints garbled information Cause Solution 288 Appendix D Troubleshooting Without Diagnostics Solving Keyboard and Mouse ProblemsTable D-9Solving Keyboard Problems Down Table D-10Solving Mouse Problems Solving Keyboard and Mouse Problems 289 290 Appendix D Troubleshooting Without Diagnostics Solving Hardware Installation ProblemsTable D-11Solving Hardware Installation Problems Computer will not start Cause Solution Solving Hardware Installation Problems 291 292 Appendix D Troubleshooting Without Diagnostics Solving Network ProblemsTable D-12Solving Network Problems Wake-on-LAN feature is not functioning Cause Solution Select Advanced Device Options S5 Wake on Click ConfigureSelect Start Control Panel Double-clickNetwork Connections Network status link light never flashes Cause Solution 294 Appendix D Troubleshooting Without DiagnosticsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution 296 Appendix D Troubleshooting Without Diagnostics Solving Memory ProblemsTable D-13Solving Memory Problems Out of memory error Cause Solution Table D-14Solving Processor Problems Solving Processor ProblemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution 298 Appendix D Troubleshooting Without Diagnostics Solving CD-ROM and DVD ProblemsTable D-15Solving CD-ROM and DVD Problems Cause Solution Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionOn Options 300 Appendix D Troubleshooting Without Diagnostics Solving USB Flash Drive ProblemsTable D-16Solving USB Flash Drive Problems Disconnect the drive cable from the system board System will not boot from USB flash drive Cause Solution USB flash drive not found identified Cause SolutionPorts under Security Device Security Solving Internet Access Problems Solving Front Panel Component Problems302 Appendix D Troubleshooting Without Diagnostics Table D-17Solving Front Panel Component Problems Solving Internet Access Problems 303 304 Appendix D Troubleshooting Without Diagnostics Table D-19Solving Software Problems Solving Software Problems Contacting Customer Support Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Figure E-1 Cmos button Locate, press, and hold the Cmos button in for five seconds Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer Setup Accessing HP Vision Diagnostics Hewlett-Packard Vision Diagnostics Survey Tab Status Tab Test Tab History Tab Errors Tab Downloading the Latest Version of HP Vision Diagnostics Saving and Printing Information in HP Vision DiagnosticsHelp Tab Click the Download button Protecting the Software Backing up your information Windows 7 Backup and Recovery Select Start All Programs Maintenance Backup and Restore Using the Windows recovery tools Performing a recovery Using F11 Follow the on-screen instructions Click Next Windows Vista Backup and RecoveryFollow the on-screen instructions Performing a recovery Using the Windows recovery tools Under I need help immediately, tap System Recovery CMT Specifications CMT SpecificationsTable I-1Specifications Appendix I Specifications MT SpecificationsTable I-2Specifications Standard Efficiency MT Specifications Table I-3Specifications SFF SpecificationsRated Input Current Usdt Specifications Usdt SpecificationsTable I-4Specifications Index Backing up 307 Clearing and resetting 309 184 SFF locations 183 SFF Usdt spare part number 215 Usdt optical drive Usdt hard drive 223Spare part number Index MT speaker 162 196 SFF power supply 205202 SFF speaker 199 SFF system board 207 Usdt card reader 228 Usdt front bezel 212 Index Sata Power supply, spare part 238 Usdt spare part number System board connections 132