Maintenance and Service Guide
HP Compaq Business PC Maintenance and Guide
Iii
About This Book
Iv About This Book
Table of contents
Page
Smart ATA Drives Cable Management Hard Drive Capacities
Standard Configuration Features Serial Number Location
Removal and Replacement Procedures Microtower MT Chassis 128
Page
Appendix C Post Error Messages 250
Contacting Customer Support 306
Accessing DPS Through Computer Setup 312
CMT Specifications 327 328 SFF Specifications 330
Xii
Usdt Specifications 331
Installing the Windows Operating System
Installing and Customizing the Software
Customizing the Monitor Display Windows systems
Downloading Microsoft Windows Updates
Installing or Upgrading Device Drivers Windows systems
Launching Windows XP from Windows
Accessing Disk Image ISO Files
Computer Setup F10 Utilities
Computer Setup F10 Utility
Computer Setup F10 Utilities
Using Computer Setup F10 Utilities
2Computer Setup-File
Computer Setup-File
Computer Setup F10 Utility
OptionDescription
Computer Setup-Storage
3Computer Setup-Storage
Exit
Device
Configuration
Sata Defaults
Max eSATA Speed some models
Removable Media Boot
Storage Options
Sata Emulation
Shortcut to Temporarily Override Boot Order
Computer Setup-Security
4Computer Setup-Security
Boot Order
Smart Cover some
Power-On
Password
Password Options
System IDs
Network Boot
USB Security
Slot Security
Computer Setup F10 Utilities
5Computer Setup-Power
Computer Setup-Power
Bios Power-On
Computer Setup-Advanced
6Computer Setup-Advanced for advanced users
Option Heading Power-On Options
Device Options
VGA Configuration
AMT Configuration
Bus Options
Recovering the Configuration Settings
Illustrated parts catalog
Convertible minitower CMT chassis spare parts
Computer system components
Description Spare part number
Cables
Convertible minitower CMT chassis spare parts
Misc parts
Optical drive
Drives
Item Description Spare part number
Description Spare part number Hard drive
Sequential part number listing
Misc boards
Convertible minitower CMT chassis spare parts
Illustrated parts catalog
Convertible minitower CMT chassis spare parts
Illustrated parts catalog
Convertible minitower CMT chassis spare parts
Illustrated parts catalog
Description Spare part number Front bezel
Microtower MT chassis spare parts
Computer major components
Cables
Misc parts
397117-001
Misc boards
Sequential part number listing
Microtower MT chassis spare parts
Illustrated parts catalog
Microtower MT chassis spare parts
Illustrated parts catalog
Microtower MT chassis spare parts
AC adapter
Description Spare part number Access panel
Ultra-Slim Desktop Usdt chassis spare parts
Cables
Misc parts
Stand
Chassis fan, front
Wlan Antenna Hardware Kit
Description Spare part number Optical drive
Ultra-Slim Desktop Usdt chassis spare parts
Illustrated parts catalog
Ultra-Slim Desktop Usdt chassis spare parts
Illustrated parts catalog
Ultra-Slim Desktop Usdt chassis spare parts
Small Form Factor SFF chassis spare parts
Cables
Misc parts
Description Spare part number Solenoid lock
GB Solid-state drive 646809-001 607817-001
Sequential part number listing
Illustrated parts catalog
Small Form Factor SFF chassis spare parts
Illustrated parts catalog
Small Form Factor SFF chassis spare parts
Illustrated parts catalog
Page
Relative Humidity Event 55% 40% 10%
Electrostatic Discharge Information
Generating Static
Preventing Electrostatic Damage to Equipment
Method Voltage
Personal Grounding Methods and Equipment
Grounding the Work Area
Static Shielding Protection Levels
Recommended Materials and Equipment
Operating Guidelines
Routine Care
General Cleaning Safety Precautions
Cleaning the Computer Case
Cleaning the Mouse
Service Considerations
Cleaning the Keyboard
Cleaning the Monitor
Screws
Power Supply Fan
Cables and Connectors
Tools and Software Requirements
Hard Drives
Lithium Coin Cell Battery
Cable Management
Sata Hard Drives
Sata Hard Drive Cables
Smart ATA Drives
Hard Drive Capacities
Standard Configuration Features
Configurations and Serial Number
2Microtower Configuration
Serial Number Location
4Ultra-Slim Desktop Configuration
6Microtower Serial Number and Product ID Location
Page
Preparation for Disassembly
Description Spare part number Access panel 646819-001
Computer Access Panel
Description Spare part number Front bezel 646822-001
Front Bezel
Front Bezel Security
4Installing the Front Bezel Security Screw
Bezel Blanks
1System Board Connections
System Board Connector System Board Label Color Component
System Board Connections
DDR3-SDRAM DIMMs
Memory
DIMMs
Populating Dimm Sockets
Installing DIMMs
Page
Expansion Card
9Removing an Expansion Slot Cover Expansion Card
Page
Page
Drives
2Drive Positions
Drive Positions
Removing a Drive from a Drive Bay
Page
Page
Media
Installing Drives
Guide Screw Device
19Extra Guide Screw Locations
Installing a 5.25-inch Drive into a Drive Bay
Page
Installing a Hard Drive into an Internal Drive Bay
Page
27Installing a Hard Drive into the Lower Two Bays Drives
Page
Page
Removing and Replacing a Removable 3.5-inch Sata Hard Drive
32Removing the Thermal Sensor Drives
Page
Page
Page
Description Spare part number Hood sensor 638816-001
Hood Sensor
Front I/O, USB Assembly
Page
Power Switch Assembly
Description Spare part number Speaker 645330-001
Speaker
Description Spare part number Rear chassis fan 643908-001
Rear Chassis Fan
Description Spare part number Fan sink 643907-001
Fan sink
Page
Intel Core i3 processors
Processor
Description Spare part number Intel Core i7 processor
Intel Core i5 processors
Page
Secure the locking lever
Power Supply
System Board
Page
Changing from a Minitower to a Desktop Configuration
Page
Changing from a Desktop to a Minitower Configuration
Page
Page
Removal and Replacement Procedures Microtower MT Chassis
Description Spare part number Access panel 646825-001
1Removing the Computer Access Panel
Description Spare part number Front bezel 646826-001
Remove the access panel Computer Access Panel on
3Removing a Bezel Blank Bezel Blanks
18200 Elite Series System Board Connections
48200 Elite Series System Board Connections
26200 Pro Series System Board Connections
56200 Pro Series System Board Connections
134 Removal and Replacement Procedures Microtower MT Chassis
Populating Dimm Sockets
136 Removal and Replacement Procedures Microtower MT Chassis
Page
Expansion Cards
8Removing an Expansion Slot Cover Expansion Cards
Page
Page
3Drive Positions
Drive Positions
Drives
14Extra Guide Screw Locations
Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay
Page
18Sliding the Drives into the Drive Cage
Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay
Page
Removing a Hard Drive from a Drive Bay
Installing a Hard Drive into an Internal Drive Bay
Page
24Securing the Drive in the Adapter Bracket Drives
Page
Description Spare part number Front fan assembly 585884-001
Front Fan Assembly
Page
Description Spare part number Front I/O assembly 646827-001
Front I/O Assembly
Power Switch/LED Assembly
Description Spare part number Heat sink 645326-001
Heat sink
Page
Processor
Page
Page
Speaker
Description Spare part number Rear chassis fan 636922-001
Page
Power Supply
Page
For use in 6200 Pro Series models
Page
Preparation for Disassembly
Description Spare part number Access panel 646815-001
Access Panel
Description Spare part number Front bezel 646814-001
3Removing a bezel blank Replace the front bezel
DDR3-SDRAM DIMMs
Installing DIMMs
Page
Expansion Card
6Removing an expansion slot cover Expansion Card
Page
Page
White 1st Optical Drive
126200 Pro Series system board connections
Drives
Drive Positions
Installing and Removing Drives
Removing a 5.25-inch Drive from a Drive Bay
15Removing the 5.25-inch Drive
Removing a 3.5-inch Drive from a Drive Bay
Installing a 3.5-inch Drive into a Drive Bay
Page
Page
24Removing the Hard Drive Drives
Page
Description Spare part number Fan duct 636921-001
Fan duct
Description Spare part number Front fan 645327-001
Page
Hood Sensor
Remove the chassis fan Front Fan Assembly on
Front I/O, Power Switch Assembly
Page
Description Spare part number Speaker 636925-001
34Loosening the heat sink screws 200
Page
Description Spare part number Intel Core i7 processors
Page
Page
Power Supply
Page
System Board
Page
Using the Small Form Factor Computer in a Tower Orientation
Preparation for Disassembly
Description Spare part number Access panel 646816-001
Description Spare part number Front bezel 646817-001
3Removing a bezel blank Bezel Blank
Bezel Blank
4System board connections
DDR3-SDRAM SODIMMs
SODIMMs
Description System Board Label Socket Color
Populating Sodimm Sockets
1SODIMM socket locations
6Removing a Sodimm Memory
Installing SODIMMs
Page
Description Spare part number Front fan 646813-001
Front Fan
Removing the Optical Drive
Optical Drive
10Aligning the release latch Optical Drive
Preparing the New Optical Drive
Installing the New Optical Drive
12Unlocking the hard drive carrier Hard Drive
Hard Drive
Page
Page
Page
Optical Drive Rail
Description Spare part number Card reader 593235-001
Card Reader
Page
Description Spare part number Speaker 647447-001
Description Spare part number Heat sink 587456-001
Page
2600S, 2.8 GHz, 8-MB L3 cache, 95W 638419-001
Page
Secure the locking lever
TV Tuner or Wlan Module
Hood Sensor
System Board
Page
Description Spare part number Rear fan 605155-001
Rear Fan
Page
Changing from Desktop to Tower Configuration
Description Spare part number Port cover 646818-001
Port Cover
36Removing a port cover
Power Supply, External
Battery Replacement
Figure A-2Removing and Replacing a Coin Cell Battery Type
Lift the battery out of its holder
Page
General Requirements
Japanese Power Cord Requirements
Country Accrediting Agency
Country-Specific Requirements
Country-Specific Requirements 249
Post Error Messages
Control panel message Description Recommended action
Post Numeric Codes and Text Messages
Post Numeric Codes and Text Messages
Table C-1Numeric Codes and Text Messages
Control panel message Description
Verify monitor is attached and turned
Reseat CPU or chassis fan
Save Changes and Exit. Reenter
Under Storage DPS Self-test
Change Storage Storage Options
Sata Emulation to IDE, and select File
Appendix C Post Error Messages
If the error persists, update to the latest
Bios version and ME firmware version
Table C-2Diagnostic Front Panel LEDs and Audible Codes
Activity Beeps Possible Cause Recommended Action
Activity Beeps Possible Cause
Once a bad card is identified, remove
Safety and Comfort Before You Call for Technical Support
Troubleshooting Without Diagnostics
Refer to Helpful Hints on page 264 in this guide
Helpful Hints
Page
Table D-1Solving General Problems
Solving General Problems
266 Appendix D Troubleshooting Without Diagnostics
Poor performance is experienced Cause Solution
There is no sound or sound volume is too low Cause Solution
Cannot remove computer cover or access panel Cause Solution
Run Windows XP or Start All Programs
268 Appendix D Troubleshooting Without Diagnostics
Solving General Problems
Power supply shuts down intermittently Cause Solution
Solving Power Problems
270 Appendix D Troubleshooting Without Diagnostics
Table D-2Solving Power Problems
Voltage. Proper voltage setting depends on your region
Table D-3Solving Diskette Problems
Solving Diskette Problems
272 Appendix D Troubleshooting Without Diagnostics
Storage Storage Options
Cannot format diskette Cause Solution
Problem has occurred with a disk transaction Cause Solution
Diskette drive cannot read a diskette Cause Solution
274 Appendix D Troubleshooting Without Diagnostics
Table D-4Solving Hard Drive Problems
Solving Hard Drive Problems
Computer will not boot from hard drive Cause Solution
276 Appendix D Troubleshooting Without Diagnostics
Storage Boot Order list
Computer seems to be locked up Cause Solution
Device Configuration
Can not write to the media card Cause Solution
Solving Media Card Reader Problems
278 Appendix D Troubleshooting Without Diagnostics
Table D-5Solving Media Card Reader Problems
Solving Media Card Reader Problems 279
Blank screen no video Cause Solution
Solving Display Problems
280 Appendix D Troubleshooting Without Diagnostics
Table D-6Solving Display Problems
Dim characters Cause Solution
Select ImageControl/ Horizontal Position or Vertical
282 Appendix D Troubleshooting Without Diagnostics
Image is not centered Cause Solution
Out of Range displays on screen Cause Solution
System Tools Character Map. You can copy
Certain typed symbols do not appear correct Cause Solution
Symbol. Click Start All Programs Accessories
Table D-7Solving Audio Problems
Solving Audio Problems
284 Appendix D Troubleshooting Without Diagnostics
Advanced Device Options Internal Speaker
Line-in jack is not functioning properly Cause Solution
Printer will not turn on Cause Solution
Solving Printer Problems
286 Appendix D Troubleshooting Without Diagnostics
Table D-8Solving Printer Problems
Printer is offline Cause Solution
Printer prints garbled information Cause Solution
Down
Solving Keyboard and Mouse Problems
288 Appendix D Troubleshooting Without Diagnostics
Table D-9Solving Keyboard Problems
Table D-10Solving Mouse Problems
Solving Keyboard and Mouse Problems 289
Table D-11Solving Hardware Installation Problems
Solving Hardware Installation Problems
290 Appendix D Troubleshooting Without Diagnostics
Computer will not start Cause Solution
Solving Hardware Installation Problems 291
Wake-on-LAN feature is not functioning Cause Solution
Solving Network Problems
292 Appendix D Troubleshooting Without Diagnostics
Table D-12Solving Network Problems
Double-clickNetwork Connections
Click Configure
Select Advanced Device Options S5 Wake on
Select Start Control Panel
Diagnostics reports a failure Cause Solution
294 Appendix D Troubleshooting Without Diagnostics
Network status link light never flashes Cause Solution
New network card will not boot Cause Solution
Out of memory error Cause Solution
Solving Memory Problems
296 Appendix D Troubleshooting Without Diagnostics
Table D-13Solving Memory Problems
Insufficient memory error during operation Cause Solution
Solving Processor Problems
Table D-14Solving Processor Problems
Memory count during Post is wrong Cause Solution
Cause Solution
Solving CD-ROM and DVD Problems
298 Appendix D Troubleshooting Without Diagnostics
Table D-15Solving CD-ROM and DVD Problems
On Options
Movie will not play in the DVD drive Cause Solution
Cannot eject compact disc tray-load unit Cause Solution
Disconnect the drive cable from the system board
Solving USB Flash Drive Problems
300 Appendix D Troubleshooting Without Diagnostics
Table D-16Solving USB Flash Drive Problems
Ports under Security Device Security
USB flash drive not found identified Cause Solution
System will not boot from USB flash drive Cause Solution
Table D-17Solving Front Panel Component Problems
Solving Front Panel Component Problems
Solving Internet Access Problems
302 Appendix D Troubleshooting Without Diagnostics
Solving Internet Access Problems 303
304 Appendix D Troubleshooting Without Diagnostics
Table D-19Solving Software Problems
Solving Software Problems
Contacting Customer Support
Cmos
Resetting the Password Jumper
Clearing and Resetting the Cmos
Figure E-1 Cmos button
Locate, press, and hold the Cmos button in for five seconds
Drive Protection System DPS
Select Storage DPS Self-Test
Accessing DPS Through Computer Setup
Accessing HP Vision Diagnostics
Hewlett-Packard Vision Diagnostics
Survey Tab
Status Tab
Test Tab
History Tab
Errors Tab
Help Tab
Saving and Printing Information in HP Vision Diagnostics
Downloading the Latest Version of HP Vision Diagnostics
Click the Download button
Protecting the Software
Backing up your information
Windows 7 Backup and Recovery
Select Start All Programs Maintenance Backup and Restore
Using the Windows recovery tools
Performing a recovery
Using F11
Follow the on-screen instructions
Windows Vista Backup and Recovery
Follow the on-screen instructions Click Next
Performing a recovery
Using the Windows recovery tools
Under I need help immediately, tap System Recovery
Table I-1Specifications
CMT Specifications
CMT Specifications
Standard Efficiency
MT Specifications
Appendix I Specifications
Table I-2Specifications
MT Specifications
Rated Input Current
SFF Specifications
Table I-3Specifications
Table I-4Specifications
Usdt Specifications
Usdt Specifications
Index
Backing up 307 Clearing and resetting 309
184 SFF locations 183
SFF
Usdt spare part number
Spare part number Index
Usdt hard drive 223
215 Usdt optical drive
Usdt card reader 228 Usdt front bezel 212 Index
196 SFF power supply 205
MT speaker 162
202 SFF speaker 199 SFF system board 207
Sata
Power supply, spare part
238 Usdt spare part number System board connections 132