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HP 8200 A2W54UT#ABA, 6200 Pro H3D90USABA manual Printer prints garbled information Cause Solution

Models: 6200 Pro A2W44UT#ABA 6200 Pro H3D90USABA 6200 PRO QN084AW#ABA 8200 A2W54UT#ABA

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Page 299

Table D-8Solving Printer Problems (continued)

Printer prints garbled information.

Cause	Solution

The cables may not be connected properly.	Reconnect all cables.

Printer memory may be overloaded.	Reset the printer by turning it off for one minute, then turn it
	back on.

Printer is offline.

Cause	Solution

The printer may be out of paper.	Check the paper tray and refill it if it is empty. Select online.

Solving Printer Problems 287

Image 299

HP 8200 A2W54UT#ABA manual Printer prints garbled information Cause Solution, Printer is offline Cause Solution

Contents

Maintenance and Service Guide HP Compaq Business PC Maintenance and Guide Iii About This Book Iv About This Book Table of contents Page Smart ATA Drives Cable Management Hard Drive Capacities Standard Configuration Features Serial Number Location Removal and Replacement Procedures Microtower MT Chassis 128 Page Appendix C Post Error Messages 250 Contacting Customer Support 306 Accessing DPS Through Computer Setup 312CMT Specifications 327 328 SFF Specifications 330 Xii Usdt Specifications 331 Installing the Windows Operating System Installing and Customizing the Software Customizing the Monitor Display Windows systems Downloading Microsoft Windows UpdatesInstalling or Upgrading Device Drivers Windows systems Launching Windows XP from Windows Accessing Disk Image ISO Files Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities 2Computer Setup-File Computer Setup-FileComputer Setup F10 Utility OptionDescription Computer Setup-Storage3Computer Setup-Storage Exit Device ConfigurationSata Defaults Max eSATA Speed some models Removable Media BootStorage Options Sata Emulation Shortcut to Temporarily Override Boot Order Computer Setup-Security4Computer Setup-Security Boot Order Smart Cover some Power-OnPassword Password Options System IDs Network BootUSB Security Slot Security Computer Setup F10 Utilities 5Computer Setup-Power Computer Setup-Power Bios Power-On Computer Setup-Advanced6Computer Setup-Advanced for advanced users Option Heading Power-On Options Device Options VGA ConfigurationAMT Configuration Bus Options Recovering the Configuration Settings Illustrated parts catalog Convertible minitower CMT chassis spare partsComputer system components Description Spare part number CablesConvertible minitower CMT chassis spare parts Misc parts Optical drive DrivesItem Description Spare part number Description Spare part number Hard drive Sequential part number listing Misc boards Convertible minitower CMT chassis spare parts Illustrated parts catalog Convertible minitower CMT chassis spare parts Illustrated parts catalog Convertible minitower CMT chassis spare parts Illustrated parts catalog Description Spare part number Front bezel Microtower MT chassis spare partsComputer major components Cables Misc parts 397117-001 Misc boards Sequential part number listing Microtower MT chassis spare parts Illustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Microtower MT chassis spare parts AC adapter Description Spare part number Access panelUltra-Slim Desktop Usdt chassis spare parts Cables Misc parts Stand Chassis fan, frontWlan Antenna Hardware Kit Description Spare part number Optical drive Ultra-Slim Desktop Usdt chassis spare parts Illustrated parts catalog Ultra-Slim Desktop Usdt chassis spare parts Illustrated parts catalog Ultra-Slim Desktop Usdt chassis spare parts Small Form Factor SFF chassis spare parts Cables Misc parts Description Spare part number Solenoid lock GB Solid-state drive 646809-001 607817-001 Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Page Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Preventing Electrostatic Damage to Equipment Method Voltage Personal Grounding Methods and EquipmentGrounding the Work Area Static Shielding Protection Levels Recommended Materials and Equipment Operating Guidelines Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the Mouse Service ConsiderationsCleaning the Keyboard Cleaning the Monitor Screws Power Supply FanCables and Connectors Tools and Software Requirements Hard Drives Lithium Coin Cell Battery Cable Management Sata Hard DrivesSata Hard Drive Cables Smart ATA Drives Hard Drive Capacities Standard Configuration Features Configurations and Serial Number 2Microtower Configuration Serial Number Location 4Ultra-Slim Desktop Configuration 6Microtower Serial Number and Product ID Location Page Preparation for Disassembly Description Spare part number Access panel 646819-001 Computer Access Panel Description Spare part number Front bezel 646822-001 Front Bezel Front Bezel Security 4Installing the Front Bezel Security Screw Bezel Blanks 1System Board Connections System Board Connector System Board Label Color ComponentSystem Board Connections DDR3-SDRAM DIMMs MemoryDIMMs Populating Dimm Sockets Installing DIMMs Page Expansion Card 9Removing an Expansion Slot Cover Expansion Card Page Page Drives 2Drive Positions Drive Positions Removing a Drive from a Drive Bay Page Page Media Installing Drives Guide Screw Device 19Extra Guide Screw Locations Installing a 5.25-inch Drive into a Drive Bay Page Installing a Hard Drive into an Internal Drive Bay Page 27Installing a Hard Drive into the Lower Two Bays Drives Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive 32Removing the Thermal Sensor Drives Page Page Page Description Spare part number Hood sensor 638816-001 Hood Sensor Front I/O, USB Assembly Page Power Switch Assembly Description Spare part number Speaker 645330-001 Speaker Description Spare part number Rear chassis fan 643908-001 Rear Chassis Fan Description Spare part number Fan sink 643907-001 Fan sinkPage Intel Core i3 processors ProcessorDescription Spare part number Intel Core i7 processor Intel Core i5 processorsPage Secure the locking lever Power Supply System Board Page Changing from a Minitower to a Desktop Configuration Page Changing from a Desktop to a Minitower Configuration Page Page Removal and Replacement Procedures Microtower MT Chassis Description Spare part number Access panel 646825-001 1Removing the Computer Access Panel Description Spare part number Front bezel 646826-001 Remove the access panel Computer Access Panel on 3Removing a Bezel Blank Bezel Blanks 18200 Elite Series System Board Connections 48200 Elite Series System Board Connections 26200 Pro Series System Board Connections 56200 Pro Series System Board Connections 134 Removal and Replacement Procedures Microtower MT Chassis Populating Dimm Sockets 136 Removal and Replacement Procedures Microtower MT Chassis Page Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page 3Drive Positions Drive Positions Drives 14Extra Guide Screw Locations Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay Page 18Sliding the Drives into the Drive Cage Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive BayPage 24Securing the Drive in the Adapter Bracket Drives Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O Assembly Power Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Processor Page Page Speaker Description Spare part number Rear chassis fan 636922-001 Page Power Supply Page For use in 6200 Pro Series models Page Preparation for Disassembly Description Spare part number Access panel 646815-001 Access Panel Description Spare part number Front bezel 646814-001 3Removing a bezel blank Replace the front bezel DDR3-SDRAM DIMMs Installing DIMMs Page Expansion Card 6Removing an expansion slot cover Expansion Card Page Page White 1st Optical Drive 126200 Pro Series system board connections Drives Drive Positions Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay 15Removing the 5.25-inch Drive Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page Page 24Removing the Hard Drive Drives Page Description Spare part number Fan duct 636921-001 Fan duct Description Spare part number Front fan 645327-001 Page Hood Sensor Remove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 34Loosening the heat sink screws 200 Page Description Spare part number Intel Core i7 processors Page Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Preparation for Disassembly Description Spare part number Access panel 646816-001 Description Spare part number Front bezel 646817-001 3Removing a bezel blank Bezel Blank Bezel Blank 4System board connections DDR3-SDRAM SODIMMs SODIMMs Description System Board Label Socket Color Populating Sodimm Sockets1SODIMM socket locations 6Removing a Sodimm Memory Installing SODIMMsPage Description Spare part number Front fan 646813-001 Front Fan Removing the Optical Drive Optical Drive 10Aligning the release latch Optical Drive Preparing the New Optical Drive Installing the New Optical Drive 12Unlocking the hard drive carrier Hard Drive Hard DrivePage Page Page Optical Drive Rail Description Spare part number Card reader 593235-001 Card ReaderPage Description Spare part number Speaker 647447-001 Description Spare part number Heat sink 587456-001 Page 2600S, 2.8 GHz, 8-MB L3 cache, 95W 638419-001 Page Secure the locking lever TV Tuner or Wlan Module Hood Sensor System Board Page Description Spare part number Rear fan 605155-001 Rear FanPage Changing from Desktop to Tower Configuration Description Spare part number Port cover 646818-001 Port Cover 36Removing a port cover Power Supply, External Battery Replacement Figure A-2Removing and Replacing a Coin Cell Battery Type Lift the battery out of its holderPage General Requirements Japanese Power Cord Requirements Country Accrediting Agency Country-Specific RequirementsCountry-Specific Requirements 249 Post Error Messages Control panel message Description Recommended action Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Table C-1Numeric Codes and Text Messages Control panel message Description Verify monitor is attached and turned Reseat CPU or chassis fan Save Changes and Exit. Reenter Under Storage DPS Self-testChange Storage Storage Options Sata Emulation to IDE, and select File Appendix C Post Error Messages If the error persists, update to the latest Bios version and ME firmware version Table C-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Activity Beeps Possible Cause Once a bad card is identified, remove Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Refer to Helpful Hints on page 264 in this guide Helpful HintsPage Table D-1Solving General Problems Solving General Problems266 Appendix D Troubleshooting Without Diagnostics Poor performance is experienced Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Run Windows XP or Start All Programs 268 Appendix D Troubleshooting Without Diagnostics Solving General Problems Power supply shuts down intermittently Cause Solution Solving Power Problems270 Appendix D Troubleshooting Without Diagnostics Table D-2Solving Power Problems Voltage. Proper voltage setting depends on your region Table D-3Solving Diskette Problems Solving Diskette Problems272 Appendix D Troubleshooting Without Diagnostics Storage Storage Options Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Diskette drive cannot read a diskette Cause Solution 274 Appendix D Troubleshooting Without Diagnostics Table D-4Solving Hard Drive Problems Solving Hard Drive Problems Computer will not boot from hard drive Cause Solution 276 Appendix D Troubleshooting Without DiagnosticsStorage Boot Order list Computer seems to be locked up Cause Solution Device Configuration Can not write to the media card Cause Solution Solving Media Card Reader Problems278 Appendix D Troubleshooting Without Diagnostics Table D-5Solving Media Card Reader Problems Solving Media Card Reader Problems 279 Blank screen no video Cause Solution Solving Display Problems280 Appendix D Troubleshooting Without Diagnostics Table D-6Solving Display Problems Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical 282 Appendix D Troubleshooting Without DiagnosticsImage is not centered Cause Solution Out of Range displays on screen Cause Solution System Tools Character Map. You can copy Certain typed symbols do not appear correct Cause SolutionSymbol. Click Start All Programs Accessories Table D-7Solving Audio Problems Solving Audio Problems284 Appendix D Troubleshooting Without Diagnostics Advanced Device Options Internal Speaker Line-in jack is not functioning properly Cause Solution Printer will not turn on Cause Solution Solving Printer Problems286 Appendix D Troubleshooting Without Diagnostics Table D-8Solving Printer Problems Printer is offline Cause Solution Printer prints garbled information Cause Solution Down Solving Keyboard and Mouse Problems288 Appendix D Troubleshooting Without Diagnostics Table D-9Solving Keyboard Problems Table D-10Solving Mouse Problems Solving Keyboard and Mouse Problems 289 Table D-11Solving Hardware Installation Problems Solving Hardware Installation Problems290 Appendix D Troubleshooting Without Diagnostics Computer will not start Cause Solution Solving Hardware Installation Problems 291 Wake-on-LAN feature is not functioning Cause Solution Solving Network Problems292 Appendix D Troubleshooting Without Diagnostics Table D-12Solving Network Problems Double-clickNetwork Connections Click ConfigureSelect Advanced Device Options S5 Wake on Select Start Control Panel Diagnostics reports a failure Cause Solution 294 Appendix D Troubleshooting Without DiagnosticsNetwork status link light never flashes Cause Solution New network card will not boot Cause Solution Out of memory error Cause Solution Solving Memory Problems296 Appendix D Troubleshooting Without Diagnostics Table D-13Solving Memory Problems Insufficient memory error during operation Cause Solution Solving Processor ProblemsTable D-14Solving Processor Problems Memory count during Post is wrong Cause Solution Cause Solution Solving CD-ROM and DVD Problems298 Appendix D Troubleshooting Without Diagnostics Table D-15Solving CD-ROM and DVD Problems On Options Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution Disconnect the drive cable from the system board Solving USB Flash Drive Problems300 Appendix D Troubleshooting Without Diagnostics Table D-16Solving USB Flash Drive Problems Ports under Security Device Security USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Table D-17Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Internet Access Problems 302 Appendix D Troubleshooting Without Diagnostics Solving Internet Access Problems 303 304 Appendix D Troubleshooting Without Diagnostics Table D-19Solving Software Problems Solving Software Problems Contacting Customer Support Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Figure E-1 Cmos button Locate, press, and hold the Cmos button in for five seconds Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer Setup Accessing HP Vision Diagnostics Hewlett-Packard Vision Diagnostics Survey Tab Status Tab Test Tab History Tab Errors Tab Help Tab Saving and Printing Information in HP Vision DiagnosticsDownloading the Latest Version of HP Vision Diagnostics Click the Download button Protecting the Software Backing up your information Windows 7 Backup and Recovery Select Start All Programs Maintenance Backup and Restore Using the Windows recovery tools Performing a recovery Using F11 Follow the on-screen instructions Windows Vista Backup and RecoveryFollow the on-screen instructions Click Next Performing a recovery Using the Windows recovery tools Under I need help immediately, tap System Recovery Table I-1Specifications CMT SpecificationsCMT Specifications Standard Efficiency MT SpecificationsAppendix I Specifications Table I-2Specifications MT Specifications Rated Input Current SFF SpecificationsTable I-3Specifications Table I-4Specifications Usdt SpecificationsUsdt Specifications Index Backing up 307 Clearing and resetting 309 184 SFF locations 183 SFF Usdt spare part number Spare part number Index Usdt hard drive 223215 Usdt optical drive Usdt card reader 228 Usdt front bezel 212 Index 196 SFF power supply 205MT speaker 162 202 SFF speaker 199 SFF system board 207 Sata Power supply, spare part 238 Usdt spare part number System board connections 132