HP 6200 Pro H3D90USABA Solving Diskette Problems, Appendix D Troubleshooting Without Diagnostics

Solving Diskette Problems

Common causes and solutions for diskette problems are listed in the following table.

NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported.

NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 290 for instructions.

Table D-3Solving Diskette Problems

Diskette drive light stays on.

Cause	Solution
Diskette is damaged.	In Microsoft Windows XP, right-click Start, click Explore,
	and select a drive. Select File > Properties > Tools. Under
	Error-checking click Check Now.
	In Microsoft Windows Vista and Windows 7, right-click
	Start, click Explore, and right-click on a drive. Select
	Properties then select the Tools tab. Under Error-
	checking click Check Now.
Diskette is incorrectly inserted.	Remove diskette and reinsert.
Drive cable is not properly connected.	Reconnect drive cable. Ensure that all four pins on the diskette
	power cable are connected to the drive.
Drive not found.
Cause	Solution
Cable is loose.	Reseat diskette drive data and power cable.
Removable drive is not seated properly.	Reseat the drive.
The device has been hidden in Computer Setup.	Run the Computer Setup utility and ensure Device Available
	is selected for the Legacy Diskette in Security > Device
	Security.
Diskette drive cannot write to a diskette.
Cause	Solution
Diskette is not formatted.	Format the diskette.
	1. From Windows Explorer select the disk (A) drive.
	2. Right-click the drive letter and select Format.
	3. Select the desired options, and click Start to begin
	formatting the diskette.
Diskette is write-protected.	Use another diskette or remove the write protection.

272 Appendix D Troubleshooting Without Diagnostics