Table D-1Solving General Problems (continued)

Poor performance is experienced.

Cause

Solution

 

 

Hard drive fragmented.

Defragment hard drive.

 

 

Program previously accessed did not release reserved memory

Restart the computer.

back to the system.

 

 

 

 

Virus resident on the hard drive.

Run virus protection program.

 

 

 

Too many applications running.

1.

Close unnecessary applications to free up memory.

 

2.

Add more memory. Some applications run in the

 

 

background and can be closed by right-clicking on their

 

 

corresponding icons in the task tray. To prevent these

 

 

applications from launching at startup, go to Start >

 

 

Run (Windows XP) or Start > All Programs >

 

 

Accessories > Run (Windows Vista and Windows 7)

 

 

and type msconfig. On the Startup tab of the System

 

 

Configuration Utility, clear applications that you do not

 

 

want to launch automatically.

 

 

 

Some software applications, especially games, are stressful on

1.

Lower the display resolution for the current application or

the graphics subsystem

 

consult the documentation that came with the application

 

 

for suggestions on how to improve performance by

 

 

adjusting parameters in the application.

 

2.

Add more memory.

 

3.

Upgrade the graphics solution.

 

 

Cause unknown.

Restart the computer.

 

 

 

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing).

Cause

Solution

 

 

 

Processor thermal protection activated:

1.

Ensure that the computer air vents are not blocked and

A fan may be blocked or not turning.

 

the processor cooling fan is running.

 

 

OR

2.

Open hood, press power button, and see if the processor

 

fan spins. If the processor fan is not spinning, make sure

The heat sink is not properly attached to the processor.

 

the fan's cable is plugged onto the system board header.

 

 

 

3.

If fan is plugged in, but is not spinning, then replace the

 

 

heat sink/fan assembly.

 

4.

Contact an authorized reseller or service provider.

 

 

 

268

Appendix D Troubleshooting Without Diagnostics

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HP 6200 Pro H3D90USABA manual Appendix D Troubleshooting Without Diagnostics, Run Windows XP or Start All Programs