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HP 6200 Pro A2W44UT#ABA, 6200 Pro H3D90USABA, 8200 A2W54UT#ABA Appendix C Post Error Messages 250

Models: 6200 Pro A2W44UT#ABA 6200 Pro H3D90USABA 6200 PRO QN084AW#ABA 8200 A2W54UT#ABA

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Hood Sensor		237
System Board		238
Rear Fan		240
Changing from Desktop to Tower Configuration		242
Port Cover		243
Power Supply, External		244
Appendix A	Battery Replacement	245
Appendix B	Power Cord Set Requirements	248
General Requirements		248
Japanese Power Cord Requirements		248
Country-Specific Requirements		249
Appendix C POST Error Messages		250
POST Numeric Codes and Text Messages		251
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes		259
Appendix D	Troubleshooting Without Diagnostics	263
Safety and Comfort		263
Before You Call for Technical Support		263
Helpful Hints		264
Solving General Problems		266
Solving Power Problems		270
Solving Diskette Problems		272
Solving Hard Drive Problems		275
Solving Media Card Reader Problems		278
Solving Display Problems		280
Solving Audio Problems		284
Solving Printer Problems		286
Solving Keyboard and Mouse Problems		288
Solving Hardware Installation Problems		290
Solving Network Problems		292
Solving Memory Problems		296
Solving Processor Problems		297
Solving CD-ROM and DVD Problems		298
Solving USB Flash Drive Problems		300
Solving Front Panel Component Problems		302
Solving Internet Access Problems		302
Solving Software Problems		305

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HP 6200 Pro A2W44UT#ABA, 6200 Pro H3D90USABA, 6200 PRO QN084AW#ABA, 8200 A2W54UT#ABA manual Appendix C Post Error Messages 250

Contents

Maintenance and Service Guide HP Compaq Business PC Maintenance and Guide About This Book Iii Iv About This Book Table of contents Page Standard Configuration Features Serial Number Location Smart ATA Drives Cable Management Hard Drive Capacities Removal and Replacement Procedures Microtower MT Chassis 128 Page Appendix C Post Error Messages 250 CMT Specifications 327 328 SFF Specifications 330 Accessing DPS Through Computer Setup 312Contacting Customer Support 306 Usdt Specifications 331 Xii Installing and Customizing the Software Installing the Windows Operating System Installing or Upgrading Device Drivers Windows systems Downloading Microsoft Windows UpdatesCustomizing the Monitor Display Windows systems Accessing Disk Image ISO Files Launching Windows XP from Windows Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-File2Computer Setup-File Exit Computer Setup-Storage3Computer Setup-Storage OptionDescription Sata Defaults ConfigurationDevice Sata Emulation Removable Media BootStorage Options Max eSATA Speed some models Boot Order Computer Setup-Security4Computer Setup-Security Shortcut to Temporarily Override Boot Order Password Options Power-OnPassword Smart Cover some Slot Security Network BootUSB Security System IDs Computer Setup F10 Utilities Computer Setup-Power 5Computer Setup-Power Option Heading Power-On Options Computer Setup-Advanced6Computer Setup-Advanced for advanced users Bios Power-On Bus Options VGA ConfigurationAMT Configuration Device Options Recovering the Configuration Settings Computer system components Convertible minitower CMT chassis spare partsIllustrated parts catalog Convertible minitower CMT chassis spare parts CablesDescription Spare part number Misc parts Description Spare part number Hard drive DrivesItem Description Spare part number Optical drive Misc boards Sequential part number listing Convertible minitower CMT chassis spare parts Illustrated parts catalog Convertible minitower CMT chassis spare parts Illustrated parts catalog Convertible minitower CMT chassis spare parts Illustrated parts catalog Computer major components Microtower MT chassis spare partsDescription Spare part number Front bezel Cables Misc parts 397117-001 Misc boards Sequential part number listing Microtower MT chassis spare parts Illustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Microtower MT chassis spare parts Ultra-Slim Desktop Usdt chassis spare parts Description Spare part number Access panelAC adapter Cables Misc parts Wlan Antenna Hardware Kit Chassis fan, frontStand Description Spare part number Optical drive Ultra-Slim Desktop Usdt chassis spare parts Illustrated parts catalog Ultra-Slim Desktop Usdt chassis spare parts Illustrated parts catalog Ultra-Slim Desktop Usdt chassis spare parts Small Form Factor SFF chassis spare parts Cables Misc parts Description Spare part number Solenoid lock GB Solid-state drive 646809-001 607817-001 Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Page Preventing Electrostatic Damage to Equipment Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10% Static Shielding Protection Levels Personal Grounding Methods and EquipmentGrounding the Work Area Method Voltage Operating Guidelines Recommended Materials and Equipment Cleaning the Computer Case General Cleaning Safety PrecautionsRoutine Care Cleaning the Monitor Service ConsiderationsCleaning the Keyboard Cleaning the Mouse Tools and Software Requirements Power Supply FanCables and Connectors Screws Lithium Coin Cell Battery Hard Drives Smart ATA Drives Sata Hard DrivesSata Hard Drive Cables Cable Management Hard Drive Capacities Configurations and Serial Number Standard Configuration Features 2Microtower Configuration 4Ultra-Slim Desktop Configuration Serial Number Location 6Microtower Serial Number and Product ID Location Page Preparation for Disassembly Computer Access Panel Description Spare part number Access panel 646819-001 Front Bezel Description Spare part number Front bezel 646822-001 4Installing the Front Bezel Security Screw Front Bezel Security Bezel Blanks System Board Connections System Board Connector System Board Label Color Component1System Board Connections DIMMs MemoryDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMs Page Expansion Card 9Removing an Expansion Slot Cover Expansion Card Page Page Drives Drive Positions 2Drive Positions Removing a Drive from a Drive Bay Page Page Installing Drives Media 19Extra Guide Screw Locations Guide Screw Device Installing a 5.25-inch Drive into a Drive Bay Page Installing a Hard Drive into an Internal Drive Bay Page 27Installing a Hard Drive into the Lower Two Bays Drives Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive 32Removing the Thermal Sensor Drives Page Page Page Hood Sensor Description Spare part number Hood sensor 638816-001 Front I/O, USB Assembly Page Power Switch Assembly Speaker Description Spare part number Speaker 645330-001 Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001 Fan sink Description Spare part number Fan sink 643907-001Page Intel Core i5 processors ProcessorDescription Spare part number Intel Core i7 processor Intel Core i3 processorsPage Secure the locking lever Power Supply System Board Page Changing from a Minitower to a Desktop Configuration Page Changing from a Desktop to a Minitower Configuration Page Page Removal and Replacement Procedures Microtower MT Chassis 1Removing the Computer Access Panel Description Spare part number Access panel 646825-001 Remove the access panel Computer Access Panel on Description Spare part number Front bezel 646826-001 3Removing a Bezel Blank Bezel Blanks 48200 Elite Series System Board Connections 18200 Elite Series System Board Connections 56200 Pro Series System Board Connections 26200 Pro Series System Board Connections 134 Removal and Replacement Procedures Microtower MT Chassis Populating Dimm Sockets 136 Removal and Replacement Procedures Microtower MT Chassis Page Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page Drive Positions 3Drive Positions Drives 14Extra Guide Screw Locations Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay Page Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 18Sliding the Drives into the Drive CagePage Installing a Hard Drive into an Internal Drive Bay Removing a Hard Drive from a Drive BayPage 24Securing the Drive in the Adapter Bracket Drives Page Front Fan Assembly Description Spare part number Front fan assembly 585884-001Page Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 Power Switch/LED Assembly Heat sink Description Spare part number Heat sink 645326-001Page Processor Page Page Speaker Description Spare part number Rear chassis fan 636922-001 Page Power Supply Page For use in 6200 Pro Series models Page Preparation for Disassembly Access Panel Description Spare part number Access panel 646815-001 Description Spare part number Front bezel 646814-001 3Removing a bezel blank Replace the front bezel DDR3-SDRAM DIMMs Installing DIMMs Page Expansion Card 6Removing an expansion slot cover Expansion Card Page Page White 1st Optical Drive 126200 Pro Series system board connections Drives Drive Positions Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay 15Removing the 5.25-inch Drive Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page Page 24Removing the Hard Drive Drives Page Fan duct Description Spare part number Fan duct 636921-001 Description Spare part number Front fan 645327-001 Page Hood Sensor Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onPage Description Spare part number Speaker 636925-001 34Loosening the heat sink screws 200 Page Description Spare part number Intel Core i7 processors Page Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Preparation for Disassembly Description Spare part number Access panel 646816-001 Description Spare part number Front bezel 646817-001 Bezel Blank 3Removing a bezel blank Bezel Blank 4System board connections SODIMMs DDR3-SDRAM SODIMMs 1SODIMM socket locations Populating Sodimm SocketsDescription System Board Label Socket Color Installing SODIMMs 6Removing a Sodimm MemoryPage Front Fan Description Spare part number Front fan 646813-001 Optical Drive Removing the Optical Drive Preparing the New Optical Drive 10Aligning the release latch Optical Drive Installing the New Optical Drive Hard Drive 12Unlocking the hard drive carrier Hard DrivePage Page Page Optical Drive Rail Card Reader Description Spare part number Card reader 593235-001Page Description Spare part number Speaker 647447-001 Description Spare part number Heat sink 587456-001 Page 2600S, 2.8 GHz, 8-MB L3 cache, 95W 638419-001 Page Secure the locking lever TV Tuner or Wlan Module Hood Sensor System Board Page Rear Fan Description Spare part number Rear fan 605155-001Page Changing from Desktop to Tower Configuration Port Cover Description Spare part number Port cover 646818-001 Power Supply, External 36Removing a port cover Battery Replacement Lift the battery out of its holder Figure A-2Removing and Replacing a Coin Cell Battery TypePage Japanese Power Cord Requirements General Requirements Country-Specific Requirements 249 Country-Specific RequirementsCountry Accrediting Agency Post Error Messages Table C-1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended action Control panel message Description Verify monitor is attached and turned Reseat CPU or chassis fan Sata Emulation to IDE, and select File Under Storage DPS Self-testChange Storage Storage Options Save Changes and Exit. Reenter Appendix C Post Error Messages If the error persists, update to the latest Bios version and ME firmware version Table C-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Activity Beeps Possible Cause Once a bad card is identified, remove Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Refer to Helpful Hints on page 264 in this guidePage 266 Appendix D Troubleshooting Without Diagnostics Solving General ProblemsTable D-1Solving General Problems Cannot remove computer cover or access panel Cause Solution There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution 268 Appendix D Troubleshooting Without Diagnostics Run Windows XP or Start All Programs Solving General Problems Table D-2Solving Power Problems Solving Power Problems270 Appendix D Troubleshooting Without Diagnostics Power supply shuts down intermittently Cause Solution Voltage. Proper voltage setting depends on your region 272 Appendix D Troubleshooting Without Diagnostics Solving Diskette ProblemsTable D-3Solving Diskette Problems Diskette drive cannot read a diskette Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Storage Storage Options 274 Appendix D Troubleshooting Without Diagnostics Solving Hard Drive Problems Table D-4Solving Hard Drive Problems Storage Boot Order list 276 Appendix D Troubleshooting Without DiagnosticsComputer will not boot from hard drive Cause Solution Device Configuration Computer seems to be locked up Cause Solution Table D-5Solving Media Card Reader Problems Solving Media Card Reader Problems278 Appendix D Troubleshooting Without Diagnostics Can not write to the media card Cause Solution Solving Media Card Reader Problems 279 Table D-6Solving Display Problems Solving Display Problems280 Appendix D Troubleshooting Without Diagnostics Blank screen no video Cause Solution Dim characters Cause Solution Out of Range displays on screen Cause Solution 282 Appendix D Troubleshooting Without DiagnosticsImage is not centered Cause Solution Select ImageControl/ Horizontal Position or Vertical Symbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause SolutionSystem Tools Character Map. You can copy 284 Appendix D Troubleshooting Without Diagnostics Solving Audio ProblemsTable D-7Solving Audio Problems Line-in jack is not functioning properly Cause Solution Advanced Device Options Internal Speaker Table D-8Solving Printer Problems Solving Printer Problems286 Appendix D Troubleshooting Without Diagnostics Printer will not turn on Cause Solution Printer prints garbled information Cause Solution Printer is offline Cause Solution Table D-9Solving Keyboard Problems Solving Keyboard and Mouse Problems288 Appendix D Troubleshooting Without Diagnostics Down Solving Keyboard and Mouse Problems 289 Table D-10Solving Mouse Problems 290 Appendix D Troubleshooting Without Diagnostics Solving Hardware Installation ProblemsTable D-11Solving Hardware Installation Problems Solving Hardware Installation Problems 291 Computer will not start Cause Solution Table D-12Solving Network Problems Solving Network Problems292 Appendix D Troubleshooting Without Diagnostics Wake-on-LAN feature is not functioning Cause Solution Select Start Control Panel Click ConfigureSelect Advanced Device Options S5 Wake on Double-clickNetwork Connections Network status link light never flashes Cause Solution 294 Appendix D Troubleshooting Without DiagnosticsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Table D-13Solving Memory Problems Solving Memory Problems296 Appendix D Troubleshooting Without Diagnostics Out of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving Processor ProblemsTable D-14Solving Processor Problems Insufficient memory error during operation Cause Solution Table D-15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems298 Appendix D Troubleshooting Without Diagnostics Cause Solution Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionOn Options Table D-16Solving USB Flash Drive Problems Solving USB Flash Drive Problems300 Appendix D Troubleshooting Without Diagnostics Disconnect the drive cable from the system board System will not boot from USB flash drive Cause Solution USB flash drive not found identified Cause SolutionPorts under Security Device Security 302 Appendix D Troubleshooting Without Diagnostics Solving Front Panel Component ProblemsSolving Internet Access Problems Table D-17Solving Front Panel Component Problems Solving Internet Access Problems 303 304 Appendix D Troubleshooting Without Diagnostics Solving Software Problems Table D-19Solving Software Problems Contacting Customer Support Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Figure E-1 Cmos button Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-Test Hewlett-Packard Vision Diagnostics Accessing HP Vision Diagnostics Survey Tab Test Tab Status Tab Errors Tab History Tab Downloading the Latest Version of HP Vision Diagnostics Saving and Printing Information in HP Vision DiagnosticsHelp Tab Protecting the Software Click the Download button Windows 7 Backup and Recovery Backing up your information Select Start All Programs Maintenance Backup and Restore Performing a recovery Using the Windows recovery tools Using F11 Follow the on-screen instructions Click Next Windows Vista Backup and RecoveryFollow the on-screen instructions Performing a recovery Using the Windows recovery tools Under I need help immediately, tap System Recovery CMT Specifications CMT SpecificationsTable I-1Specifications Table I-2Specifications MT SpecificationsAppendix I Specifications Standard Efficiency MT Specifications Table I-3Specifications SFF SpecificationsRated Input Current Usdt Specifications Usdt SpecificationsTable I-4Specifications Backing up 307 Clearing and resetting 309 Index SFF 184 SFF locations 183 Usdt spare part number 215 Usdt optical drive Usdt hard drive 223Spare part number Index 202 SFF speaker 199 SFF system board 207 196 SFF power supply 205MT speaker 162 Usdt card reader 228 Usdt front bezel 212 Index Power supply, spare part Sata 238 Usdt spare part number System board connections 132