For more information, see:
•Recommended papers for printing and copying
•Information on paper
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check to see if the product is in ink-backup mode
Solution: Check to see if the the product is printing in
If the product is in
If you are satisfied with the print quality, continue printing in
For more information, see:
•Use ink-backup mode
•Replace the print cartridges
Cause: A print cartridge was missing and the product was printing in
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
•Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.
•Check the print quality setting and make sure it matches the type of paper loaded in the product.
You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a higher setting if you are printing a
NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or print cartridges. No further troubleshooting is required.
For more information, see:
•Change the print speed or quality
•Choose papers for printing and copying
Cause: The print settings were set incorrectly.
Troubleshooting
Print quality troubleshooting | 101 |
