Troubleshooting
Chapter 12
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels in the print cartridges
Solution: Check the estimated ink levels remaining in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
If there is ink remaining in the print cartridges, but you are still noticing a problem, print a
For more information on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridges needed to be cleaned or there was insufficient ink.
A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Resize the image
•Solution 2: Use photo paper
Solution 1: Resize the image
Solution: When you make a borderless copy of a very small original, the product enlarges the original up to a maximum percentage. This might leave white space around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum size of the original varies. For example, you cannot enlarge a passport photo to create a
If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image, and then print a borderless copy of the enlarged image.
Cause: You were trying to make a borderless copy of a very small original. If this did not solve the issue, try the next solution.
Solution 2: Use photo paper
Solution: Use photo paper with a
128 Troubleshooting
