Troubleshooting

Chapter 12

This section contains the following topics:

•The product will not turn on

•I connected the USB cable, but I am having problems using the HP All-in-One with my computer

•After setting up the product, it does not print

The product will not turn on

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Make sure the power cord is connected

•Solution 2: Press the On button more slowly

Solution 1: Make sure the power cord is connected

Solution:

•Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

1Power connection

2Power cord and adapter

•If you are using a power strip, make sure the power strip is on. Or, try plugging the product directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

•If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: The product was not properly connected to a power supply.

84 Troubleshooting