File messages, Error reading or writing the file | HP F2200 manual

Troubleshooting

Chapter 12

Cause: You might need assistance to enable the product or software to function properly.

File messages

The following is a list of file-related error messages:

•Error reading or writing the file

•File not found

•File format not supported

•Invalid file name

•Supported file types for the HP All-in-One

Error reading or writing the file

Solution: Check to see if you have the right folder and file name.

Cause: The product software could not open or save the file.

File not found

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to create a print preview file.

File format not supported

Solution: Open the file in another application, and save it in a format that the product software recognizes.

For more information, see:

Supported file types for the HP All-in-One

Cause: The product software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted.

Invalid file name

Solution: Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

172 Troubleshooting

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HP F2200 File messages, Error reading or writing the file, File not found, File format not supported, Invalid file name

Contents

HP Deskjet F2200 All-in-One series Windows Help HP Deskjet F2200 All-in-One series Page Contents Use the scan features Use the copy featuresMaintain the HP All-in-One Troubleshooting Contents Technical information HP warranty and support Index Contents HP Deskjet F2200 All-in- One series Help Chapter Scan HP All-in-One overviewHP All-in-One at a glance Copy Label Control panel buttons Control panel buttons Light status Status light overview Use the HP Photosmart software HP All-in-One overview Find more information Setup Guide Chapter How do I? How do I? Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection types Connection information To load an original on the glass Load originals and load paperLoad originals Choose papers for printing and copying Recommended papers for printing and copying Papers to avoid Recommended papers for printing only Papers to avoid for all print and copy jobs Additional papers to avoid when copyingLoad paper Load full-size paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load photo paper in the input tray Load index cardsRelated topics To load index cards in the input tray Load envelopes To load envelopes Load other types of paperHP Iron-On Transfers for printing only Related topics Print from a software application Print from your computerTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientation To preview your print job Scale the document sizePreview your print job To scale the document size Create printing shortcuts Change the default print settingsTo change the default print settings Printing shortcuts Click the Printing Shortcuts tab Perform special print jobsDelete printing shortcuts To create a printing shortcut To print a borderless image Print a borderless image To print a photo on photo paper Print a photo on photo paper Off applies no HP Real Life Technologies to the image Print using Maximum dpi Print on both sides To print in Maximum dpi modeTo print on both sides Print a multiple-page document as a booklet 11 9 To print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order To print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a Web Stop a print job To resume a print job from the computer Windows Vista users Resume a print jobTo stop a print job from the computer Windows 2000 users To resume a print job from the control panel To resume a print job from the computer Windows 2000 users Make a copy Use the copy featuresSet the copy paper type Press Start Copy Black or Start Copy Color Change copy speed To make a Fast copy Make multiple copies of the same original Press Start Copy Black Copy a two-page black-and-white documentMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo To copy a two-page document from the control panel To stop copying Stop copyingTo make a borderless copy of a photo from the control panel Press Start Copy Color Related topics Scan an original Use the scan features Scan To scan to a computer Edit a scanned preview imageEdit a scanned image Edit a scanned document To stop scanning Stop scanning To clean the glass Clean the HP All-in-OneClean the exterior Clean the glass To clean the lid backing Clean the lid backing Work with print cartridges Print a self-test reportTo print a self-test report Handle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart Software To replace the print cartridges Choose the right cartridge combination Maintain the HP All-in-One Maintain the HP All-in-One Use a photo print cartridge Use ink-backup modeInk-backup mode output Exit ink-backup mode Print cartridge storage and handling Store the print cartridgesPrint cartridge protector Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remedy Remove ink from your skin and clothing To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies View the Readme file TroubleshootingHardware setup troubleshooting Troubleshooting common setup issues Solution Solution 1 Make sure the power cord is connectedProduct will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Software installation troubleshooting To retry the USB connection To start the installation from a Windows computerMinimum System Checks screen appears Red X appears on the USB connect prompt Some of the buttons are missing in the HP Solution Center Received a message that an Unknown Error has occurred Registration screen does not appear Uninstall and reinstall the software To uninstall from a Windows computer Paper jams To clear a paper jam from the rear access doorClear paper jams Information on paper Print cartridge troubleshooting Information on print cartridges Resolving print cartridge error messages Resolving print cartridge problemsTo troubleshoot the print cartridges To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridges Solution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contacts To troubleshoot print quality issues Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridges Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 5 Check the print settings Solution 4 Check to see if the product is in ink-backup mode Solution 2 Check the print settings Solution 6 Clean the print cartridgesInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 2 Check the print quality setting Solution 1 Check the paper type Solution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines For more information, see Solution 4 Clean the print cartridge nozzlesSolution 5 Clean the print cartridges Printouts are faded or have dull colors Solution 2 Check the paper type Solution 1 Check the print settings Printouts seem blurry or fuzzy Solution 4 Clean the glass Printouts have vertical streaks Solution 2 Check the resolution of the image Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear access door Solution 1 Print on a page of plain paper Paper is not picked up from the input tray Solution 2 Wait while the ink driesText edges are jagged Envelopes print incorrectly Print troubleshootingSolution 1 Reload the envelopes in the input tray Solution 2 Load a different type of envelope Product is not responding Solution 1 Print from the HP Photosmart SoftwareSolution 2 Use the appropriate media Borderless printing produces unexpected results Solution 4 Check for a print carriage stall Solution 1 Wait for the product to finish other tasksSolution 2 Check for a paper jam Solution 3 Load more paper in the input tray Solution 6 Make sure that the product is turned on Solution 5 Check the cable connections to the productSolution 7 Restart the product Product prints meaningless characters Solution 8 Check the print driver statusSolution 9 Check the print queue for canceled jobs Solution 1 Restart the product and your computer Solution 2 Wait for the product to finish other tasks Nothing happens when I try to printSolution 2 Try printing another document Solution 1 Make sure that the product is turned on Solution 5 Load more paper in the input tray Solution 4 Check the cable connections to the product Pages in my document came out in the wrong order Solution 6 Check for a paper jamSolution 7 Check for a print carriage stall Margins are not printing as expected Solution 2 Make sure that the paper size setting is correct To check your margin settingsSolution 3 Check the paper guide position Text or graphics are cut off at the edge Solution 1 Check the margins in your software application To preview the print layout Solution 3 Remove and reload the paper in the input traySolution 1 Check the ink levels in the print cartridges Blank page came out while printing Solution 4 Check the print cartridges for protective tape Solution 2 Check for blank pages at the end of the document Copy troubleshooting Solution 3 Wait for the product to finish other tasks Nothing happens when I try to copy Solution 1 Place the original correctly on the glass Solution 5 Check for a paper jamParts of the original do not appear or are cut off Printout is blank Solution 2 Clean the scanner glassPrintout appears enlarged on Borderless copy has white space around the edges Solution 2 Check the ink levels in the print cartridgesSolution 1 Resize the image Solution 2 Use photo paper Scan halts Scan troubleshootingSolution 1 Make sure your computer is turned on Scan fails Solution 5 Make sure you have sufficient computer memory Text format is incorrect Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layout Text is incorrect or missing To adjust the brightnessScanned image shows dotted lines instead of text Flashing lights Errors On light Paper Light Product messages Firmware revision mismatch Mechanism errorSolution 1 Check for a paper jam Door open Scan errors Solution 2 Make sure the print carriage is not blockedMemory is full Solution 1 Uninstall and reinstall the software To refresh the Windows Device Manager Solution 2 Refresh the Windows Device Manager To check the status of the product Solution 3 Check the Digital Imaging MonitorSolution 4 Check the status of the product Cause The Digital Imaging Monitor was not running To check the power supply Solution 5 Check the power supply To check the USB connection Solution 6 Check the USB cable connection To scan using WIA Solution 7 Scan with Windows Image Acquisition WIA Solution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 10 Install a patch Solution 9 Run the Scan Diagnostic utilitySolution 11 Check the USB chipset and controller To check the USB chipset and controller Power connection Power cord and adaptor Solution 12 Uninstall the software and reset the product More information about using a USB hubTo uninstall the software and reset the product To uninstall the software completely More information about the Disk Cleanup utility To run the Disk Cleanup utilityClick the check box next to Do not show this message again Solution 1 Print a self-test report To install the softwareUnable to print To disconnect and reconnect the USB cable Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To clear the print queue To verify that the product is set as the default printer Solution 4 Verify the driver configuration To verify the print driver Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To stop and restart the print spooler Solution 6 Clear the print queue manuallySolution 7 Restart the print spooler To clear the print queue manually To verify the software application Solution 8 Check the software applicationProduct might not be correctly installed Solution 1 Reset the product Solution 2 Check the power cord and USB cable To check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computer Product was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computer To uninstall and reinstall the software To uninstall and reinstall the software Error occurred while communicating with the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service File format not supported Error reading or writing the fileFile messages File not found General user messages Cannot load paper from input tray Paper messagesNo scan options Out of disk space To check the paper in the input tray Solution 1 Replace the rear door of the productSolution 2 Check the paper type and the print settings Out of paper To set the paper size Letter or A4 Appropriate listed envelope size Solution 3 Clean the rollers Solution 4 Contact HP support To clean the rollers Wrong paper width Power and connection messagesPaper jam or misfeed Paper mismatch HP All-in-One not found Solution 1 Make sure the product is turned onCommunication test failed Two-way communication lost Improper shutdown Print cartridge messages Previously used genuine HP cartridges installed Non-HP cartridges installedOriginal HP ink has been depleted Low on ink Printing in ink-backup mode Print carriage is stalled If the print carriage is stuck on the left side Solution 2 Clear the print carriageTo clear the print carriage If the print carriage is stuck on the right side To check for a paper jam in the rear access door Solution 3 Check the power source Need alignment or alignment failed Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully insertedSolution 5 Print cartridge or sensor might be defective To make sure the print cartridges are installed correctly Solution 1 Remove and reinsert the print cartridgesPrint cartridges missing or not detected Solution Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridges Print cartridges in wrong slot Solution 2 Contact HP customer support Troubleshooting To determine which print cartridge is having the problem Print cartridge problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Troubleshooting Warranty HP warranty and support Phone support period Before you call HP customer support After the phone support period Placing a call HP Korea customer support Prepare the product for shipment HP warranty and support Technical information Specifications Environmental product stewardship program Recycling program Material safety data sheetsPaper use Plastics Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory notices Toxic and hazardous substance table HP Deskjet F2200 All-in-One series declaration of conformity Technical information Index Symbols/Numerics Index 221 222