Troubleshooting

Chapter 12

Cause: You might need assistance to enable the product or software to function properly.

File messages

The following is a list of file-related error messages:

Error reading or writing the file

File not found

File format not supported

Invalid file name

Supported file types for the HP All-in-One

Error reading or writing the file

Solution: Check to see if you have the right folder and file name.

Cause: The product software could not open or save the file.

File not found

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to create a print preview file.

File format not supported

Solution: Open the file in another application, and save it in a format that the product software recognizes.

For more information, see:

Supported file types for the HP All-in-One

Cause: The product software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted.

Invalid file name

Solution: Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

172 Troubleshooting