Troubleshooting, View the Readme file | HP F2200 instruction

12 Troubleshooting

This section contains the following topics:

•View the Readme file

•Hardware setup troubleshooting

•Software installation troubleshooting

•Paper jams

•Print cartridge troubleshooting

•Print quality troubleshooting

•Print troubleshooting

•Copy troubleshooting

•Scan troubleshooting

•Errors

Troubleshooting

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Deskjet F2200 All-In-One series, and then clicking Readme.

You can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

Hardware setup troubleshooting

This section contains hardware troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

For more information, see Uninstall and reinstall the software.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

Troubleshooting 83

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HP F2200 manual View the Readme file, Hardware setup troubleshooting, Troubleshooting common setup issues

Contents

HP Deskjet F2200 All-in-One series Windows Help HP Deskjet F2200 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Contents Troubleshooting HP warranty and support Technical information Index Contents HP Deskjet F2200 All-in- One series Help Chapter Copy HP All-in-One overviewHP All-in-One at a glance Scan Control panel buttons Label Control panel buttons Status light overview Light status Use the HP Photosmart software HP All-in-One overview Setup Guide Find more information Chapter How do I? How do I? Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharing Connection information Choose papers for printing and copying Load originals and load paperLoad originals To load an original on the glass Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Load full-size paper Additional papers to avoid when copyingLoad paper Papers to avoid for all print and copy jobs To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load photo paper in the input tray Load envelopes To load index cards in the input tray HP Iron-On Transfers for printing only Load other types of paperTo load envelopes Related topics To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size To set the paper type for printing View the print resolutionSet the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality To scale the document size Scale the document sizePreview your print job To preview your print job Printing shortcuts Change the default print settingsTo change the default print settings Create printing shortcuts To create a printing shortcut Perform special print jobsDelete printing shortcuts Click the Printing Shortcuts tab Print a borderless image To print a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi Off applies no HP Real Life Technologies to the image To print on both sides To print in Maximum dpi modePrint on both sides 11 9 Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster Stop a print job To resume a print job from the control panel Resume a print jobTo stop a print job from the computer Windows 2000 users To resume a print job from the computer Windows Vista users To resume a print job from the computer Windows 2000 users Set the copy paper type Use the copy featuresMake a copy Change copy speed Press Start Copy Black or Start Copy Color Make multiple copies of the same original To make a Fast copy To copy a two-page document from the control panel Copy a two-page black-and-white documentMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Press Start Copy Black Press Start Copy Color Stop copyingTo make a borderless copy of a photo from the control panel To stop copying Related topics Use the scan features Scan an original Scan Edit a scanned document Edit a scanned preview imageEdit a scanned image To scan to a computer Stop scanning To stop scanning Clean the glass Clean the HP All-in-OneClean the exterior To clean the glass Clean the lid backing To clean the lid backing To print a self-test report Print a self-test reportWork with print cartridges Handle the print cartridges To check the ink levels from the HP Photosmart Software Check the estimated ink levelsReplace the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Exit ink-backup mode Use ink-backup modeInk-backup mode output Use a photo print cartridge Print cartridge protector Store the print cartridgesPrint cartridge storage and handling Align the print cartridges Clean the print cartridges To align newly installed print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remove ink from your skin and clothing Remedy Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting common setup issues TroubleshootingHardware setup troubleshooting View the Readme file Product will not turn on Solution 1 Make sure the power cord is connectedSolution Solution 2 Press the On button more slowly After setting up the product, it does not print Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connection Received a message that an Unknown Error has occurred Some of the buttons are missing in the HP Solution Center Uninstall and reinstall the software Registration screen does not appear To uninstall from a Windows computer Clear paper jams To clear a paper jam from the rear access doorPaper jams Print cartridge troubleshooting Information on paper Information on print cartridges To troubleshoot the print cartridges Resolving print cartridge problemsResolving print cartridge error messages Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup mode Print quality troubleshooting To troubleshoot print quality issues Solution 1 HP recommends using genuine HP print cartridges Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settings Ink is not filling the text or graphics completely Solution 6 Clean the print cartridgesSolution 2 Check the print settings Solution 4 Clean the print cartridges Solution 1 Check the paper type Solution 2 Check the print quality setting Printouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Printouts are faded or have dull colors Solution 4 Clean the print cartridge nozzlesSolution 5 Clean the print cartridges For more information, see Solution 1 Check the print settings Solution 2 Check the paper type Solution 4 Clean the glass Printouts seem blurry or fuzzy Solution 2 Check the resolution of the image Printouts have vertical streaks Solution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear access door Printouts are slanted or skewed Text edges are jagged Solution 2 Wait while the ink driesPaper is not picked up from the input tray Solution 2 Load a different type of envelope Print troubleshootingSolution 1 Reload the envelopes in the input tray Envelopes print incorrectly Borderless printing produces unexpected results Solution 1 Print from the HP Photosmart SoftwareSolution 2 Use the appropriate media Product is not responding Solution 3 Load more paper in the input tray Solution 1 Wait for the product to finish other tasksSolution 2 Check for a paper jam Solution 4 Check for a print carriage stall Solution 7 Restart the product Solution 5 Check the cable connections to the productSolution 6 Make sure that the product is turned on Solution 1 Restart the product and your computer Solution 8 Check the print driver statusSolution 9 Check the print queue for canceled jobs Product prints meaningless characters Solution 1 Make sure that the product is turned on Nothing happens when I try to printSolution 2 Try printing another document Solution 2 Wait for the product to finish other tasks Solution 4 Check the cable connections to the product Solution 5 Load more paper in the input tray Margins are not printing as expected Solution 6 Check for a paper jamSolution 7 Check for a print carriage stall Pages in my document came out in the wrong order Solution 3 Check the paper guide position To check your margin settingsSolution 2 Make sure that the paper size setting is correct Solution 1 Check the margins in your software application Text or graphics are cut off at the edge Blank page came out while printing Solution 3 Remove and reload the paper in the input traySolution 1 Check the ink levels in the print cartridges To preview the print layout Solution 2 Check for blank pages at the end of the document Solution 4 Check the print cartridges for protective tape Copy troubleshooting Nothing happens when I try to copy Solution 3 Wait for the product to finish other tasks Parts of the original do not appear or are cut off Solution 5 Check for a paper jamSolution 1 Place the original correctly on the glass Printout appears enlarged on Solution 2 Clean the scanner glassPrintout is blank Solution 2 Use photo paper Solution 2 Check the ink levels in the print cartridgesSolution 1 Resize the image Borderless copy has white space around the edges Scan fails Scan troubleshootingSolution 1 Make sure your computer is turned on Scan halts Solution 5 Make sure you have sufficient computer memory Scanned image has incorrect page layout Scanned image is blankScanned image is incorrectly cropped Text format is incorrect Scanned image shows dotted lines instead of text To adjust the brightnessText is incorrect or missing Errors Flashing lights On light Paper Light Product messages Door open Mechanism errorSolution 1 Check for a paper jam Firmware revision mismatch Memory is full Solution 2 Make sure the print carriage is not blockedScan errors Solution 1 Uninstall and reinstall the software Solution 2 Refresh the Windows Device Manager To refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running Solution 3 Check the Digital Imaging MonitorSolution 4 Check the status of the product To check the status of the product Solution 5 Check the power supply To check the power supply Solution 6 Check the USB cable connection To check the USB connection Solution 7 Scan with Windows Image Acquisition WIA To scan using WIA Solution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic utilitySolution 10 Install a patch To check the USB chipset and controller Power connection Power cord and adaptor To uninstall the software and reset the product More information about using a USB hubSolution 12 Uninstall the software and reset the product To uninstall the software completely Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Unable to print To install the softwareSolution 1 Print a self-test report To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cable Solution 4 Verify the driver configuration To verify that the product is set as the default printer To check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineTo verify the print driver To clear the print queue manually Solution 6 Clear the print queue manuallySolution 7 Restart the print spooler To stop and restart the print spooler Solution 1 Reset the product Solution 8 Check the software applicationProduct might not be correctly installed To verify the software application Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Product was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinations To uninstall and reinstall the software To uninstall and reinstall the software Error occurred while communicating with the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service File not found Error reading or writing the fileFile messages File format not supported General user messages Out of disk space Paper messagesNo scan options Cannot load paper from input tray Out of paper Solution 1 Replace the rear door of the productSolution 2 Check the paper type and the print settings To check the paper in the input tray To set the paper size Solution 3 Clean the rollers Letter or A4 Appropriate listed envelope size To clean the rollers Solution 4 Contact HP support Paper mismatch Power and connection messagesPaper jam or misfeed Wrong paper width Communication test failed Solution 1 Make sure the product is turned onHP All-in-One not found Improper shutdown Two-way communication lost Print cartridge messages Original HP ink has been depleted Non-HP cartridges installedPreviously used genuine HP cartridges installed Printing in ink-backup mode Low on ink Print carriage is stalled If the print carriage is stuck on the right side Solution 2 Clear the print carriageTo clear the print carriage If the print carriage is stuck on the left side To check for a paper jam in the rear access door Solution 3 Check the power source Need alignment or alignment failed Solution 5 Print cartridge or sensor might be defective Solution 3 Check if print cartridges are fully insertedSolution 4 Align newly installed print cartridges Print cartridges missing or not detected Solution 1 Remove and reinsert the print cartridgesTo make sure the print cartridges are installed correctly Solution Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Incompatible print cartridges Solution 2 Contact HP customer support Print cartridges in wrong slot Troubleshooting Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Troubleshooting HP warranty and support Warranty Before you call HP customer support Phone support period Placing a call After the phone support period HP Korea customer support Prepare the product for shipment HP warranty and support Specifications Technical information Environmental product stewardship program Plastics Material safety data sheetsPaper use Recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statement Toxic and hazardous substance table HP Deskjet F2200 All-in-One series declaration of conformity Technical information Symbols/Numerics Index Index 221 222