Troubleshooting
Chapter 12
Scanned image shows dotted lines instead of text
Solution: Make a
Cause: If you used the Text image type to scan text that you plan to edit, the scanner might not recognize color text. The Text image type scans at 300 x 300 dpi, in black and white.
If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Make sure that the brightness is set appropriately in the software
•Solution 2: Make sure that the glass and the back of the document lid are clean
•Solution 3: Make sure that the scan document settings are set to the correct optical character recognition (OCR) language
Solution 1: Make sure that the brightness is set appropriately in the software
Solution: Adjust the brightness in the software, and then rescan the original.
To adjust the brightness
1.In the HP Scanning window, click Lighten/Darken in the Basic menu or the Tools panel.
2.Adjust the brightness indicators.
Cause: The brightness was not set correctly in the software.
If this did not solve the issue, try the next solution.
Solution 2: Make sure that the glass and the back of the document lid are clean
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid.
For more information, see:
•Clean the lid backing
•Clean the glass
Cause: The glass and the back of the document lid were not clean. If this did not solve the issue, try the next solution.
Solution 3: Make sure that the scan document settings are set to the correct optical character recognition (OCR) language
Solution: Select the correct OCR language in the software.
132 Troubleshooting
