NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options.

See the documentation that came with Readiris, or whichever OCR software you use, for information on how to select the OCR language.

Cause: The scan document settings were not set to the correct optical character recognition (OCR) language.

The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible.

Troubleshooting

Errors

If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.

This section contains the following topics:

•Flashing lights

•Product messages

•File messages

•General user messages

•Paper messages

•Power and connection messages

•Print cartridge messages

Flashing lights

The lights on the HP All-in-One flash in special sequences to inform you about various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or blinking on the HP All-in-One.

On light

Paper

Check

Paper

Descriptio

Solution

 

light

Print

Type

n

 

 

 

Cartridge

lights

 

 

 

 

light

 

 

 

Off

Off

Off

Both off

The HP All-

Press the On button to turn the

 

 

 

 

in-One is

HP All-in-One on.

 

 

 

 

turned off.

 

 

 

 

 

 

 

Blinking

Off

Off

1 On,

The HP All-

Wait for the HP All-in-One to

 

 

 

1 Off

in-One is

finish.

 

 

 

processing

 

 

 

 

 

 

 

 

 

 

a job, such

 

 

 

 

 

as print,

 

 

 

 

 

scan, copy,

 

 

 

 

 

or

 

 

 

 

 

alignment.

 

Errors 133