NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly.

Problem

Cause

Solution

 

 

 

The product cannot receive faxes from

The extension-telephone setting might

Change the extension-telephone setting.

an extension telephone.

be disabled.

 

 

 

 

 

The fax cord might not be securely

Verify that the fax cord is securely

 

connected.

connected between the telephone jack

 

 

and the product (or another device that is

 

 

connected to the product). Press 1-2-3 in

 

 

sequence, wait for three seconds, and

 

 

then hang up.

The product is not answering incoming fax calls.

The product dialing mode might be

Verify that the product dialing mode is set

incorrectly set, or the extension phone

to Tone. Verify that the extension phone

might be incorrectly set.

is set up for tone dialing as well.

 

 

The answer mode might be set to

If the answer mode is set to Manual, the

Manual.

product does not answer calls. Start the

 

fax-receiving process manually.

 

 

The rings-to-answer setting might not be

Check the rings-to-answer setting to

set correctly.

verify that it is set properly.

 

 

The answer-ring pattern feature might be

Check the answer-ring pattern feature to

turned on, but you do not have the

verify that it is set properly.

service, or you do have the service and

 

the feature is not set correctly.

 

 

 

The fax cord might not be correctly

See the getting started guide to check

connected, or the fax cord is not working.

the installation. Verify that you are using

 

the fax cord that came with the product.

 

 

The product might not be able to detect

Re-record the answering machine

incoming fax tones because the

message, leaving at least two seconds of

answering machine is playing a voice

silence at the beginning of the message.

message.

 

 

 

Too many devices might be connected to

Do not attach more than three devices to

the telephone line.

the line. Remove the last device that was

 

connected and determine whether the

 

product works. If not, continue removing

 

devices one at a time and retry after

 

removing each one.

The telephone line might not be working. Do one of the following:

Increase the volume on the product, and then press Start Fax on the control panel. If a dial tone exists, the telephone line is working.

Disconnect the product from the telephone jack, and then connect a telephone. Try to make a telephone call to verify that the telephone line is working.

118 Chapter 10 Fax

ENWW

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HP M1300 manual Sequence, wait for three seconds