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HP M1300 manual Performance problems

Models: M1300

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Problem	Cause	Solution

The product does not pull media from the media input tray.

The product might be in manual feed mode.	● If Manual feed appears on the product
	control-panel display, press OK to print
	the job.
	● Verify that the product is not in manual
	feed mode and print your job again.

The pickup roller might be dirty or damaged.	Contact HP. See www.hp.com/support/
	ljm1319 or the support flyer that came in the
	product box.

The paper-length adjustment control in tray 1 is set at a length that is greater than the media size.

Adjust the paper-length adjustment control to the correct length.

Performance problems

Try the tips in this section if pages exit the product, but have nothing printed on them, or when the product does not print any pages.

Problem	Cause	Solution

Pages print but are totally blank.

The sealing tape might still be in the print	Verify that the sealing tape has been
cartridge.	completely removed from the print cartridge.

The document might contain blank pages.	Check the document that you are printing to
	see if content appears on all of the pages.

The product might be malfunctioning.	To check the product, print a configuration
	page. See Information pages on page 122.

Certain media types can slow the print job.	Print on a different type of media.

154 Chapter 12 Problem solve

ENWW

Image 164

HP M1300 manual Performance problems

Contents

HP LaserJet M1319 MFP Series Page HP LaserJet M1319 MFP Series Copyright and License Trademark CreditsTable of contents Print tasks ConnectivityPaper and print media 10 Fax CopyScan Problem solve Manage and maintain the productAppendix a Accessories and ordering information Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information189 193Product basics Product comparison HP LaserJet M1319 MFPProduct features Back view Product walkaroundFront view Interface ports Serial number and model number locationEasy installation for Windows Advanced installationSupported operating systems Supported product softwareSupported printer drivers Macintosh softwareEnww Control panel Control-panel walkaround Control-panel menus Use the control-panel menusControl-panel main menus Menu item Description3Copy setup menu Menu item Sub-menu item DescriptionPrint feature Auto Log Print Been sent from or received by this productAfter every fax job. Select Off to turn off the automatic PhoneBook reportOff Faxes from the product Detect dial tone Off Sending a faxFax Recv. setup Answer mode Automatic ManualRings to answer Answer Ring Type All RingsAll faxes Error correction Paper setup Def. paper size LetterBlock faxes Add entry Clear allPaper path Process completes. Discard the page that printsEnww Software for Windows Printer driver Priority for print settingsSupported operating systems for Windows To change the device Open the printer driver and change the print settingsOperating System To change the settings for all Software installation types for Windows Remove software for WindowsSupported utilities for Windows HP Toolbox softwareStatus Alerts software Other Windows components and utilitiesEnww Use the product with Macintosh Priority for print settings for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Supported operating systems for MacintoshClick the Installable Options menu Software installation types for MacintoshInstall Macintosh software for direct connections USB Use features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper sizePrint on both sides of the page duplex printing Use watermarksPrint multiple pages on one sheet of paper in Macintosh Enww Scan from the product and HP Director Macintosh Scanning tasksUse page-by-page scanning Scan to fileFax a document from a Macintosh computer Connectivity Connect the product directly to a computer with USB Paper and print media Understand paper and print media use Size Dimensions Priority input tray Tray Supported paper and print media sizesSpecial paper or print media guidelines Media typeLoad paper and print media Priority input trayTray Media type Do notEnww Configure trays Configure trays for copy jobsEnww Print tasks Change the print driver to match the media type and size Supported paper types and tray capacityGet help for any print option WindowsCancel a print job Change the default settings Change print density Change print-quality settingsCreate booklets Print on special media Use different paper and print covers Print a blank firstResize documents Select a paper sizeSelect a paper source Select a paper typeSave toner Set the print orientationUse watermarks Print on both sides of the paper duplex printing On the Finishing tab, select Print on Both Sides ManuallyEnww Print multiple pages on one sheet of paper in Windows Archive print Economy settingsEconoMode Copy Load originals Cancel a copy job Use copyOne-touch copy Multiple copiesCopy settings Adjust the default copy sizeReduction/enlargement settings Copy qualityAdjust the lighter/darker contrast setting Adjust the copy quality for the current jobAdjust the default copy quality Adjust the lighter/darker setting for the current jobDefine custom copy settings Change copy job print densityCopy onto media of different types and sizes Print or copy edge-to-edgeChange the default media-type setting Restore the copy-settings defaultsChange the default media-size setting Copying a two-sided original to a two-sided document Duplex two-sided copy jobsCopy a two-sided original to a one-sided document Duplex two-sided copy jobs Enww Scan Load originals for scanning Scan by using HP LaserJet Scan Windows Scan by using other softwareUse scan Scan methodsCanceling a scan job ReadirisScan file format Scan settingsScanner resolution and color Resolution and color guidelines Clean the scanner glass strip and platenSetting Recommended use Scan qualityEnww Enww 10 Fax Fax features Setup Install and connect the hardwareConnect to a telephone line Connect additional devicesEnww Set up fax with a telephone answering machine Configure fax settingsSetup for stand-alone fax Use the control panel to set the fax time, date, and header Use of common localized letters in fax headersProgram Description Manage the phone bookUse phone-book data from other programs Special dialing symbols and options Delete phone bookManage speed dials Create and edit speed dialsDelete speed dials Manage group-dial entries Create and edit group-dial entriesDelete group-dial entries Delete an individual from a group-dial entrySet fax polling Change fax settings Set the sound-volume settingsSet the alert volume Set the fax-sounds phone-line volumeSend fax settings Set the handset volumeSet a dial prefix Set the dial-tone detectionSet light/dark and resolution Set autoredialSet the resolution for the current fax job Set resolution settingsSet the default resolution setting Receive fax settings Use the rings-to-answer settingType of telephone line Recommended rings-to-answer setting Set tone-dialing or pulse-dialingSet the number of rings-to-answer Set the answer modeSet fax forwarding Turn on the private receive feature Set up distinctive ringUse the private receive feature Turn off the receive-to-PC setting from the control panel Set up the computer to receive faxesTurn off the private receive feature Use autoreduction for incoming faxes Set the silence-detect modeSet the default fax reprint settings Create stamp-received faxes Block or unblock fax numbersMake an extension telephone available to receive faxes Fax software Cancel a faxUse fax Use fax on a DSL, PBX, ISDN, or VoIP system Cancel a pending fax jobDelete faxes from memory Fax from the automatic document feeder ADF Send a faxVoIP Enww Manual dial faxing Dial manually from the handsetSend a fax to a group manually ad hoc faxing Redial manuallyUse speed dials and group-dial entries Send a fax by using a speed dialSend a fax by using a group-dial entry Enww Send a fax from the software Mac OS X Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Send a delayed fax Send a fax by dialing from a downstream phoneUse access codes, credit cards, or calling cards Print a stored fax when private receive feature is onReceive a fax Reprint a faxView a fax that was sent to your computer Receive a fax when the handset ringsReceive faxes when fax tones are audible on the phone line Solve fax problems Fax error messagesAlert and warning message tables Control panel message Description Recommended actionFax recv. error Fax memory full Canceling recvFax memory full Canceling send Fax Send error Group dial not allowed in groupInvalid entry No Dial ToneNo fax answer. Canceled send No document sentNo fax answer Redial pending No fax detectedFax memory is retained when there is a loss of power Fax logs and reportsPrint all fax reports Print individual fax reportsSet the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Change error correction and fax speedSet the fax-error-correction mode Change the fax speed Problems sending faxesProblem Cause Solution Problems receiving faxes Sequence, wait for three seconds, Messages on Performance problems Manage and maintain the product Description How to print Information pagesUse the HP Toolbox software View HP ToolboxStatus Fax phone book FaxFax tasks Enww Fax send log Fax receive logShop for Supplies Other LinksCheck and order supplies Check supplies status by using the control panelManage supplies Store supplies HP policy on non-HP suppliesHP fraud hotline Recycle suppliesPrint cartridge Replace suppliesRedistribute toner Clean the product Clean the paper pathFirmware updates Clean the exteriorEnww Problem solve Problem-solving checklist Step Verification step Possible problems Solutions NumberDoes the product scan to the computer? Restore the factory-set defaultsDoes the product print from the computer? Control-panel messages Alert and warning messagesCritical error messages Critical error message-tablesFuser Error Turn off then onEngine comm. Error Scanner Error54.1C Error Causes of jams Control-panel display problemsClear jams Where to look for jams Clear jams from the ADFClear jams from the input-tray areas Close the print-cartridge door Open tray Problem solve Clear jams from the output bin Clear jams from the print-cartridge area Avoid repeated jams Solve image-quality problems Print problemsPrint quality problems General print-quality issuesAaBbCc Toner fusing. See Archive print on Less paper curl setting in the Service Print media onMedia-handling problems Print-media guidelinesSolve print-media problems Performance problems Copy problems Prevent copy problemsClick Set as Default Printer Open the Printers or Printers and FaxesImage problems Scanner glass strip and platen onSee Load paper and print media Side to be scanned facing down Problem Cause Scan problemsSolve scanned-image problems Scanning on Fax problems Scan-quality problemsPrint-quality checklist Optimize and improve image qualityChange print-quality settings for all future jobs Manage and configure printer driversTemporarily change print-quality settings Solve connectivity problems Solve direct-connection problemsSolve common Macintosh problems Solve software problemsSolve common Windows problems Software troubleshooting Hardware troubleshootingEnww Accessories and ordering information Product name Description Part number Cable and interface accessoriesSupplies Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Repack the device Print cartridge limited warranty statementCustomer support Enww Specifications Physical specifications Electrical specificationsPower consumption Volt modelsEnvironmental specifications Sound Power Level Declared per ISO 9296Acoustic emissions Recommended Operating StorageEnww Regulatory information FCC compliance Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto RicoChemical substances Material Safety Data Sheet Msds For more information Telephone Consumer Protection Act United States IC CS-03 requirementsEnww Declaration of conformity Declaration of ConformitySafety statements Laser safetyCanadian DOC regulations EMI statement KoreaLaser statement for Finland Luokan 1 laserlaiteSubstances table China Glossary Enww Enww Enww Index ADFEnww Jams PPCMsds Enww WIA Checklist Enww Page CB536-90987* *CB536-90987