HP M1300 Solve software problems, Solve common Windows problems, Solve common Macintosh problems

Solve software problems

Solve common Windows problems

Error message:

"General Protection FaultException OE" "Spool32"

"Illegal Operation"

Cause	Solution
	Close all software programs, restart Windows, and try again.
	Delete all temp files from the Temp subdirectory. Determine
	the name of the directory by opening the AUTOEXEC.BAT file
	and looking for the statement "Set Temp =". The name after
	this statement is the Temp directory. It is usually C:\TEMP by
	default, but can be redefined.
	See the Microsoft Windows documentation that came with the
	computer for more information about Windows error
	messages.

Solve common Macintosh problems

Table 12-1Problems with Mac OS X v10.3, Mac OS X v10.4, and later

The printer driver is not listed in Printer Setup Utility.

Cause Solution

The product software might not have been installed or was installed incorrectly.

Make sure that the PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The product name does not appear in the printer list box in the Printer Setup Utility.

Cause Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and the Ready light is on. Use a different computer port for the USB cable.

The wrong product name is being used.

Check the product name by printing a configuration page. See Information pages on page 122. Verify that the name on the configuration page matches the product name in the Printer Setup Utility.

The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.

164 Chapter 12 Problem solve ENWW