Problem solve | HP M1300 manual

12 Problem solve

●Problem-solving checklist

●Restore the factory-set defaults

●Control-panel messages

●Control-panel display problems

●Clear jams

●Solve image-quality problems

●Solve connectivity problems

●Solve software problems

ENWW

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HP M1300 manual Problem solve

Contents

HP LaserJet M1319 MFP Series Page HP LaserJet M1319 MFP Series Trademark Credits Copyright and License Table of contents Paper and print media ConnectivityPrint tasks Scan Copy10 Fax Manage and maintain the product Problem solve Appendix B Service and support Appendix a Accessories and ordering informationAppendix C Specifications Appendix D Regulatory information 193 189 Product basics HP LaserJet M1319 MFP Product comparison Product features Front view Product walkaroundBack view Serial number and model number location Interface ports Advanced installation Easy installation for WindowsSupported operating systems Supported product software Macintosh software Supported printer drivers Enww Control panel Control-panel walkaround Use the control-panel menus Control-panel menusControl-panel main menus Menu item Description Menu item Sub-menu item Description 3Copy setup menu Auto Log Print Been sent from or received by this product Print featureAfter every fax job. Select Off to turn off the automatic PhoneBook report Off Sending a fax Off Faxes from the product Detect dial tone Manual Fax Recv. setup Answer mode AutomaticRings to answer Answer Ring Type All Rings Paper setup Def. paper size Letter All faxes Error correctionBlock faxes Add entry Clear all Process completes. Discard the page that prints Paper path Enww Software for Windows Supported operating systems for Windows Priority for print settingsPrinter driver Operating System To change the settings for all Open the printer driver and change the print settingsTo change the device Remove software for Windows Software installation types for Windows HP Toolbox software Supported utilities for WindowsStatus Alerts software Other Windows components and utilities Enww Use the product with Macintosh Change printer-driver settings for Macintosh Priority for print settings for MacintoshSoftware for Macintosh Supported operating systems for Macintosh Install Macintosh software for direct connections USB Software installation types for MacintoshClick the Installable Options menu Create and use printing presets in Macintosh Use features in the Macintosh printer driverPrint Resize documents or print on a custom paper size Print multiple pages on one sheet of paper in Macintosh Use watermarksPrint on both sides of the page duplex printing Enww Scanning tasks Scan from the product and HP Director MacintoshUse page-by-page scanning Scan to file Fax a document from a Macintosh computer Connectivity Connect the product directly to a computer with USB Paper and print media Understand paper and print media use Supported paper and print media sizes Size Dimensions Priority input tray Tray Media type Special paper or print media guidelines Priority input tray Load paper and print mediaTray Media type Do not Enww Configure trays for copy jobs Configure trays Enww Print tasks Supported paper types and tray capacity Change the print driver to match the media type and size Windows Get help for any print option Cancel a print job Change the default settings Create booklets Change print-quality settingsChange print density Print on special media Print a blank first Use different paper and print covers Select a paper size Resize documentsSelect a paper source Select a paper type Use watermarks Set the print orientationSave toner On the Finishing tab, select Print on Both Sides Manually Print on both sides of the paper duplex printing Enww Print multiple pages on one sheet of paper in Windows EconoMode Economy settingsArchive print Copy Load originals Use copy Cancel a copy jobOne-touch copy Multiple copies Adjust the default copy size Copy settingsReduction/enlargement settings Copy quality Adjust the copy quality for the current job Adjust the lighter/darker contrast settingAdjust the default copy quality Adjust the lighter/darker setting for the current job Change copy job print density Define custom copy settingsCopy onto media of different types and sizes Print or copy edge-to-edge Change the default media-size setting Restore the copy-settings defaultsChange the default media-type setting Copy a two-sided original to a one-sided document Duplex two-sided copy jobsCopying a two-sided original to a two-sided document Duplex two-sided copy jobs Enww Scan Load originals for scanning Scan by using other software Scan by using HP LaserJet Scan WindowsUse scan Scan methods Readiris Canceling a scan job Scanner resolution and color Scan settingsScan file format Clean the scanner glass strip and platen Resolution and color guidelinesSetting Recommended use Scan quality Enww Enww 10 Fax Fax features Install and connect the hardware SetupConnect to a telephone line Connect additional devices Enww Setup for stand-alone fax Configure fax settingsSet up fax with a telephone answering machine Use of common localized letters in fax headers Use the control panel to set the fax time, date, and header Use phone-book data from other programs Manage the phone bookProgram Description Delete phone book Special dialing symbols and optionsManage speed dials Create and edit speed dials Delete speed dials Create and edit group-dial entries Manage group-dial entriesDelete group-dial entries Delete an individual from a group-dial entry Set fax polling Set the sound-volume settings Change fax settingsSet the alert volume Set the fax-sounds phone-line volume Set the handset volume Send fax settingsSet a dial prefix Set the dial-tone detection Set autoredial Set light/dark and resolution Set the default resolution setting Set resolution settingsSet the resolution for the current fax job Use the rings-to-answer setting Receive fax settingsType of telephone line Recommended rings-to-answer setting Set tone-dialing or pulse-dialing Set fax forwarding Set the answer modeSet the number of rings-to-answer Use the private receive feature Set up distinctive ringTurn on the private receive feature Turn off the private receive feature Set up the computer to receive faxesTurn off the receive-to-PC setting from the control panel Set the default fax reprint settings Set the silence-detect modeUse autoreduction for incoming faxes Block or unblock fax numbers Create stamp-received faxes Make an extension telephone available to receive faxes Use fax Cancel a faxFax software Delete faxes from memory Cancel a pending fax jobUse fax on a DSL, PBX, ISDN, or VoIP system VoIP Send a faxFax from the automatic document feeder ADF Enww Dial manually from the handset Manual dial faxingSend a fax to a group manually ad hoc faxing Redial manually Send a fax by using a group-dial entry Send a fax by using a speed dialUse speed dials and group-dial entries Enww Send a fax from the software Windows XP or Vista Send a fax from the softwareSend a fax from the software Mac OS X Windows Send a fax by dialing from a downstream phone Send a delayed fax Print a stored fax when private receive feature is on Use access codes, credit cards, or calling cardsReceive a fax Reprint a fax Receive faxes when fax tones are audible on the phone line Receive a fax when the handset ringsView a fax that was sent to your computer Fax error messages Solve fax problemsAlert and warning message tables Control panel message Description Recommended action Fax memory full Canceling send Fax memory full Canceling recvFax recv. error Group dial not allowed in group Fax Send errorInvalid entry No Dial Tone No document sent No fax answer. Canceled sendNo fax answer Redial pending No fax detected Fax logs and reports Fax memory is retained when there is a loss of powerPrint all fax reports Print individual fax reports Set the fax activity log to print automatically Set the fax error report Set the fax-error-correction mode Change error correction and fax speedSet the fax confirmation report Problem Cause Solution Problems sending faxesChange the fax speed Problems receiving faxes Sequence, wait for three seconds, Messages on Performance problems Manage and maintain the product Information pages Description How to print View HP Toolbox Use the HP Toolbox software Status Fax tasks FaxFax phone book Enww Fax receive log Fax send log Other Links Shop for Supplies Manage supplies Check supplies status by using the control panelCheck and order supplies HP policy on non-HP supplies Store suppliesHP fraud hotline Recycle supplies Redistribute toner Replace suppliesPrint cartridge Clean the paper path Clean the product Clean the exterior Firmware updates Enww Problem solve Step Verification step Possible problems Solutions Number Problem-solving checklist Does the product print from the computer? Restore the factory-set defaultsDoes the product scan to the computer? Alert and warning messages Control-panel messages Critical error message-tables Critical error messagesFuser Error Turn off then on 54.1C Error Scanner ErrorEngine comm. Error Clear jams Control-panel display problemsCauses of jams Clear jams from the ADF Where to look for jams Clear jams from the input-tray areas Close the print-cartridge door Open tray Problem solve Clear jams from the output bin Clear jams from the print-cartridge area Avoid repeated jams Print problems Solve image-quality problemsPrint quality problems General print-quality issues AaBbCc Toner fusing. See Archive print on Print media on Less paper curl setting in the Service Print-media guidelines Media-handling problems Solve print-media problems Performance problems Prevent copy problems Copy problemsClick Set as Default Printer Open the Printers or Printers and Faxes Scanner glass strip and platen on Image problems See Load paper and print media Side to be scanned facing down Solve scanned-image problems Scan problemsProblem Cause Scanning on Scan-quality problems Fax problemsPrint-quality checklist Optimize and improve image quality Temporarily change print-quality settings Manage and configure printer driversChange print-quality settings for all future jobs Solve direct-connection problems Solve connectivity problems Solve common Windows problems Solve software problemsSolve common Macintosh problems Hardware troubleshooting Software troubleshooting Enww Accessories and ordering information Supplies Cable and interface accessoriesProduct name Description Part number Hewlett-Packard limited warranty statement Service and support Customer self repair warranty service Customer support Print cartridge limited warranty statementRepack the device Enww Specifications Electrical specifications Physical specificationsPower consumption Volt models Sound Power Level Declared per ISO 9296 Environmental specificationsAcoustic emissions Recommended Operating Storage Enww Regulatory information FCC compliance Environmental product stewardship program Paper Return and recycling instructionsMaterial restrictions United States and Puerto Rico Chemical substances Material Safety Data Sheet Msds For more information IC CS-03 requirements Telephone Consumer Protection Act United States Enww Declaration of Conformity Declaration of conformity Laser safety Safety statementsCanadian DOC regulations EMI statement Korea Luokan 1 laserlaite Laser statement for Finland Substances table China Glossary Enww Enww Enww ADF Index Enww PPC Jams Msds Enww WIA Checklist Enww Page CB536-90987* *CB536-90987