Problem

Cause

Solution

 

 

 

Part of the image did not scan.

The original might have been loaded

Use the media guides when you load the

incorrectly.

originals into the ADF. See Load originals for

 

scanning on page 68.

 

 

A colored background might be causing

Try adjusting the settings before you scan

images in the foreground to blend into the

the original or enhancing the image after you

background.

scan the original.

 

 

The original is longer than 381 mm (15

The maximum scannable length is 381 mm

inches).

(15 inches) when you use the automatic

 

document feeder (ADF) input tray. If the

 

page exceeds the maximum length, the

 

scanner stops. (Copies can be longer.)

 

CAUTION: Do not try to pull the original

 

from the ADF; you might damage the

 

scanner or your original. See Clear jams

 

from the ADF on page 142.

 

 

The original is too small.

The minimum size that the ADF supports is

 

148 x 105 mm (5.83 x 4.13 inches). The

 

original might be jammed. See Clear jams

 

from the ADF on page 142.

The media size is incorrect.

In Scan settings, make sure that the input media size is large enough for the document that you are scanning.

The scan takes too long

The resolution or color level is set too high. Change the resolution and color settings to

 

the correct settings for your job. See

 

Scanner resolution and color on page 71.

The software is set to scan in color.

The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the product software Help for details.

A print job or copy job was sent before you tried to scan.

If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, because the product and scanner share memory, the scan might be slower.

160 Chapter 12 Problem solve

ENWW

Page 170
Image 170
HP M1300 manual Scanning on