HP M1300 Problem-solving checklist, Step Verification step Possible problems Solutions Number

Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

Step	Verification step	Possible problems	Solutions
number
1	Is the power on?	No power due to failed power source, cable,	1. Verify that the product is plugged in.
		switch, or fuse.	2.	Verify that the power cable is functional
				and that the power switch is on.
			3.	Check the power source by plugging
				the product directly into the wall or into
				a different outlet.
2	Does Ready appear in the	Control panel shows an error.	See Control-panel messages on page 138
	product control panel?		for a list of common messages that will help
	The control panel should		you correct the error.
	function without error
	messages.
3	Do information pages print?	An error message appears on the control-	See Control-panel messages on page 138
	Print a configuration page. See	panel display.	for a list of common messages that will help
			you correct the error.
	Information pages
		Paper jams when printing.	Make sure that media that meets
	on page 122.
			HP specifications. See Paper and print
			media on page 35
			Clean the paper path. See Clean the paper
			path on page 132.
4	Does the product copy?	Poor copy quality from the ADF.	Clean the ADF scanning strip. See Clean
	Place the configuration page		the scanner glass strip and platen
			on page 72.
	into the ADF and make a copy.
		Paper jams when printing.	Make sure that media that meets
	The report should feed
	smoothly through the ADF, and		HP specifications. See Paper and print
	copies should print without		media on page 35
	print-quality problems.		Clean the paper path. See Clean the paper

path on page 132.

5Does the product send a fax?

Press Start Fax to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax.

6Does the product receive a fax?

Use another fax machine to send a fax to the product, if available.

The telephone line is not operational or the	Verify that the product is plugged into a
product is not plugged into the telephone line.	telephone line that you know works.
The telephone cord is faulty or is plugged into	1. Try plugging the telephone cord into
the wrong connector.	the other connector.
	2. Try a new telephone cord.
Too many telephone devices are plugged in,	Make sure that the HP LaserJet M1319 MFP
or telephone devices are not connected in the	is the only device on the telephone line and
correct order.	try again to receive the fax.
The product fax settings are set incorrectly.	Review and reset the product fax settings.
	See Change fax settings on page 86

136 Chapter 12 Problem solve ENWW