Problem

Cause

Solution

 

 

 

The product is not answering incoming fax calls.

A voice-messaging service might be

Do one of the following:

interfering with the product as it attempts

● Disable the messaging service.

to answer calls.

 

● Get a telephone line that is

 

dedicated to fax calls.

 

● Set the product answer mode to

 

Manual. In manual mode, you must

 

start the fax-receive process

 

yourself.

 

● Leave the product set to automatic

 

mode and lower the rings-to-

 

answer setting for the product to a

 

number less than the rings-to-

 

answer setting for the voice mail.

 

The product will answer all

 

incoming calls.

 

 

The product might be out of paper and

Refill the media input tray. Press OK. The

the memory is full.

product prints all of the faxes it has saved

 

in memory and then resumes answering

 

fax calls.

Faxes are not printing.

The media input tray is empty.

Load media. Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled.

The receive-to-PC option might be

Check to determine whether the

selected, and faxes are being received

computer is receiving faxes.

by the computer.

 

 

 

The product has encountered an error.

Check the control panel for an error

 

message, and then see Fax error

 

messages on page 109.

Faxes are printing on two pages instead of one.

Received faxes are too light, are blank, or have poor print quality.

The autoreduction setting might not be

Turn on the autoreduction setting.

set correctly.

 

 

 

The incoming faxes might have been

Adjust the autoreduction setting to allow

sent on larger media.

larger pages to be printed on one page.

 

 

The product ran out of toner while

The product stores the most recently

printing a fax.

printed faxes. (The amount of memory

 

that is available determines the actual

 

number of faxes stored for reprinting.) As

 

soon as possible, replace the print

 

cartridge, and then reprint the fax.

The fax that was sent was too light.

Contact the sender and have the sender resend the fax after altering the contrast settings.

ENWW

Solve fax problems 119