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HP M1300 manual Side to be scanned facing down

Models: M1300

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Page 168

Performance problems

Problem	Cause	Solution

No copy came out.

The input tray might be empty.

Load media in the product. See Load paper and print media on page 39 for more information.

	The original might have been loaded	In the automatic document feeder (ADF),
	incorrectly.	load the original with the narrow side forward
		and the side to be scanned facing down.

Copies are blank.	The sealing tape might not have been	Remove the print cartridge from the product,
	removed from the print cartridge.	pull out the sealing tape, and reinstall the
		print cartridge.

	The original might have been loaded	In the ADF, load the original with the narrow
	incorrectly.	side leading into the ADF and the side to be
		scanned facing down.

	The media might not meet	Use media that meets HP specifications.
	HP specifications.	See Paper and print media on page 35.

	The print cartridge might be defective.	Replace the print cartridge. See Print
		cartridge on page 131.

Copies are reduced in size.	The product settings might be set to reduce	On the control panel, press Reduce/
	the scanned image.	Enlarge and verify that it is set to
		Original=100%.

158 Chapter 12 Problem solve

ENWW

Image 168

HP M1300 manual Side to be scanned facing down

Contents

HP LaserJet M1319 MFP Series Page HP LaserJet M1319 MFP Series Copyright and License Trademark CreditsTable of contents Connectivity Paper and print mediaPrint tasks Copy Scan10 Fax Problem solve Manage and maintain the productAppendix a Accessories and ordering information Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information189 193Product basics Product comparison HP LaserJet M1319 MFPProduct features Product walkaround Front viewBack view Interface ports Serial number and model number locationEasy installation for Windows Advanced installationSupported operating systems Supported product softwareSupported printer drivers Macintosh softwareEnww Control panel Control-panel walkaround Control-panel menus Use the control-panel menusControl-panel main menus Menu item Description3Copy setup menu Menu item Sub-menu item DescriptionPrint feature Auto Log Print Been sent from or received by this productAfter every fax job. Select Off to turn off the automatic PhoneBook reportOff Faxes from the product Detect dial tone Off Sending a faxFax Recv. setup Answer mode Automatic ManualRings to answer Answer Ring Type All RingsAll faxes Error correction Paper setup Def. paper size LetterBlock faxes Add entry Clear allPaper path Process completes. Discard the page that printsEnww Software for Windows Priority for print settings Supported operating systems for WindowsPrinter driver Open the printer driver and change the print settings Operating System To change the settings for allTo change the device Software installation types for Windows Remove software for WindowsSupported utilities for Windows HP Toolbox softwareStatus Alerts software Other Windows components and utilitiesEnww Use the product with Macintosh Priority for print settings for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Supported operating systems for MacintoshSoftware installation types for Macintosh Install Macintosh software for direct connections USBClick the Installable Options menu Use features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper sizeUse watermarks Print multiple pages on one sheet of paper in MacintoshPrint on both sides of the page duplex printing Enww Scan from the product and HP Director Macintosh Scanning tasksUse page-by-page scanning Scan to fileFax a document from a Macintosh computer Connectivity Connect the product directly to a computer with USB Paper and print media Understand paper and print media use Size Dimensions Priority input tray Tray Supported paper and print media sizesSpecial paper or print media guidelines Media typeLoad paper and print media Priority input trayTray Media type Do notEnww Configure trays Configure trays for copy jobsEnww Print tasks Change the print driver to match the media type and size Supported paper types and tray capacityGet help for any print option WindowsCancel a print job Change the default settings Change print-quality settings Create bookletsChange print density Print on special media Use different paper and print covers Print a blank firstResize documents Select a paper sizeSelect a paper source Select a paper typeSet the print orientation Use watermarksSave toner Print on both sides of the paper duplex printing On the Finishing tab, select Print on Both Sides ManuallyEnww Print multiple pages on one sheet of paper in Windows Economy settings EconoModeArchive print Copy Load originals Cancel a copy job Use copyOne-touch copy Multiple copiesCopy settings Adjust the default copy sizeReduction/enlargement settings Copy qualityAdjust the lighter/darker contrast setting Adjust the copy quality for the current jobAdjust the default copy quality Adjust the lighter/darker setting for the current jobDefine custom copy settings Change copy job print densityCopy onto media of different types and sizes Print or copy edge-to-edgeRestore the copy-settings defaults Change the default media-size settingChange the default media-type setting Duplex two-sided copy jobs Copy a two-sided original to a one-sided documentCopying a two-sided original to a two-sided document Duplex two-sided copy jobs Enww Scan Load originals for scanning Scan by using HP LaserJet Scan Windows Scan by using other softwareUse scan Scan methodsCanceling a scan job ReadirisScan settings Scanner resolution and colorScan file format Resolution and color guidelines Clean the scanner glass strip and platenSetting Recommended use Scan qualityEnww Enww 10 Fax Fax features Setup Install and connect the hardwareConnect to a telephone line Connect additional devicesEnww Configure fax settings Setup for stand-alone faxSet up fax with a telephone answering machine Use the control panel to set the fax time, date, and header Use of common localized letters in fax headersManage the phone book Use phone-book data from other programsProgram Description Special dialing symbols and options Delete phone bookManage speed dials Create and edit speed dialsDelete speed dials Manage group-dial entries Create and edit group-dial entriesDelete group-dial entries Delete an individual from a group-dial entrySet fax polling Change fax settings Set the sound-volume settingsSet the alert volume Set the fax-sounds phone-line volumeSend fax settings Set the handset volumeSet a dial prefix Set the dial-tone detectionSet light/dark and resolution Set autoredialSet resolution settings Set the default resolution settingSet the resolution for the current fax job Receive fax settings Use the rings-to-answer settingType of telephone line Recommended rings-to-answer setting Set tone-dialing or pulse-dialingSet the answer mode Set fax forwardingSet the number of rings-to-answer Set up distinctive ring Use the private receive featureTurn on the private receive feature Set up the computer to receive faxes Turn off the private receive featureTurn off the receive-to-PC setting from the control panel Set the silence-detect mode Set the default fax reprint settingsUse autoreduction for incoming faxes Create stamp-received faxes Block or unblock fax numbersMake an extension telephone available to receive faxes Cancel a fax Use faxFax software Cancel a pending fax job Delete faxes from memoryUse fax on a DSL, PBX, ISDN, or VoIP system Send a fax VoIPFax from the automatic document feeder ADF Enww Manual dial faxing Dial manually from the handsetSend a fax to a group manually ad hoc faxing Redial manuallySend a fax by using a speed dial Send a fax by using a group-dial entryUse speed dials and group-dial entries Enww Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X Windows Send a delayed fax Send a fax by dialing from a downstream phoneUse access codes, credit cards, or calling cards Print a stored fax when private receive feature is onReceive a fax Reprint a faxReceive a fax when the handset rings Receive faxes when fax tones are audible on the phone lineView a fax that was sent to your computer Solve fax problems Fax error messagesAlert and warning message tables Control panel message Description Recommended actionFax memory full Canceling recv Fax memory full Canceling sendFax recv. error Fax Send error Group dial not allowed in groupInvalid entry No Dial ToneNo fax answer. Canceled send No document sentNo fax answer Redial pending No fax detectedFax memory is retained when there is a loss of power Fax logs and reportsPrint all fax reports Print individual fax reportsSet the fax error report Set the fax activity log to print automaticallyChange error correction and fax speed Set the fax-error-correction modeSet the fax confirmation report Problems sending faxes Problem Cause SolutionChange the fax speed Problems receiving faxes Sequence, wait for three seconds, Messages on Performance problems Manage and maintain the product Description How to print Information pagesUse the HP Toolbox software View HP ToolboxStatus Fax Fax tasksFax phone book Enww Fax send log Fax receive logShop for Supplies Other LinksCheck supplies status by using the control panel Manage suppliesCheck and order supplies Store supplies HP policy on non-HP suppliesHP fraud hotline Recycle suppliesReplace supplies Redistribute tonerPrint cartridge Clean the product Clean the paper pathFirmware updates Clean the exteriorEnww Problem solve Problem-solving checklist Step Verification step Possible problems Solutions NumberRestore the factory-set defaults Does the product print from the computer?Does the product scan to the computer? Control-panel messages Alert and warning messagesCritical error messages Critical error message-tablesFuser Error Turn off then onScanner Error 54.1C ErrorEngine comm. Error Control-panel display problems Clear jamsCauses of jams Where to look for jams Clear jams from the ADFClear jams from the input-tray areas Close the print-cartridge door Open tray Problem solve Clear jams from the output bin Clear jams from the print-cartridge area Avoid repeated jams Solve image-quality problems Print problemsPrint quality problems General print-quality issuesAaBbCc Toner fusing. See Archive print on Less paper curl setting in the Service Print media onMedia-handling problems Print-media guidelinesSolve print-media problems Performance problems Copy problems Prevent copy problemsClick Set as Default Printer Open the Printers or Printers and FaxesImage problems Scanner glass strip and platen onSee Load paper and print media Side to be scanned facing down Scan problems Solve scanned-image problemsProblem Cause Scanning on Fax problems Scan-quality problemsPrint-quality checklist Optimize and improve image qualityManage and configure printer drivers Temporarily change print-quality settingsChange print-quality settings for all future jobs Solve connectivity problems Solve direct-connection problemsSolve software problems Solve common Windows problemsSolve common Macintosh problems Software troubleshooting Hardware troubleshootingEnww Accessories and ordering information Cable and interface accessories SuppliesProduct name Description Part number Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement Customer supportRepack the device Enww Specifications Physical specifications Electrical specificationsPower consumption Volt modelsEnvironmental specifications Sound Power Level Declared per ISO 9296Acoustic emissions Recommended Operating StorageEnww Regulatory information FCC compliance Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto RicoChemical substances Material Safety Data Sheet Msds For more information Telephone Consumer Protection Act United States IC CS-03 requirementsEnww Declaration of conformity Declaration of ConformitySafety statements Laser safetyCanadian DOC regulations EMI statement KoreaLaser statement for Finland Luokan 1 laserlaiteSubstances table China Glossary Enww Enww Enww Index ADFEnww Jams PPCMsds Enww WIA Checklist Enww Page CB536-90987* *CB536-90987