Step

Verification step

Possible problems

Solutions

number

 

 

 

 

 

 

 

7Does the product print from the computer?

Use a word-processing program to send a print job to the product.

Software is not installed correctly or an error

Uninstall and then reinstall the product

occurred during software installation.

software. Verify that you are using the

 

correct installation procedure and the

 

correct port setting.

 

 

The cable is not connected correctly.

Reconnect the cable.

 

 

An incorrect driver is selected.

Select the proper driver.

 

 

There is a port driver problem in Microsoft

Uninstall and then reinstall the product

Windows.

software. Verify that you are using the

 

correct installation procedure and the

 

correct port setting.

8Does the product scan to the computer?

Initiate a scan from the basic desktop software at your computer.

The cable is not connected correctly.

Reconnect the cable.

 

 

Software is not installed correctly or an error

Uninstall and then reinstall the product

occurred during software installation.

software. Verify that you are using the

 

correct installation procedure and the

 

correct port setting.

If the error persists, turn off the product and then turn on the product.

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the fax header name, phone number, speed dials, and any stored faxes in the product memory.

CAUTION: This procedure also clears all fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the product.

1.On the product control panel, press Setup.

2.Use the arrows buttons to select Service, and then press OK.

3.Use the arrows buttons to select Restore defaults, and then press OK. The product automatically restarts.

ENWW

Restore the factory-set defaults 137

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HP M1300 manual Restore the factory-set defaults, Does the product print from the computer?