Problem

Cause

Solution

 

 

 

The toner smears easily when touched.

The product is not set to print on the type of media on which you want to print.

In the printer driver, select the Paper/ Quality tab and set Paper Type to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper.

 

 

 

 

The media might not meet HP specifications.

Use media that meets HP specifications.

 

 

 

 

 

See Paper and print media on page 35.

 

 

 

 

 

 

 

 

 

 

The paper path might need cleaning.

Clean the product. See Clean the paper

 

 

 

 

 

path on page 132.

 

 

 

 

 

 

 

 

 

 

The power source might be defective.

Plug the product directly into an AC outlet

 

 

 

 

 

 

 

 

 

instead of into a power strip.

 

 

 

 

 

 

 

 

 

 

The fuser temperature might be too low.

Use the archive print feature to improve

 

 

 

 

 

toner fusing. See Archive print on page 56.

 

 

 

 

 

 

Marks repeatedly appear at even

The product is not set to print on the type of

In the printer driver, make sure that the

intervals on the page.

media on which you want to print.

appropriate media type is selected. Print

 

 

 

 

 

speed might be slower if you are using

 

 

 

 

 

heavy paper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Internal parts might have toner on them.

The problem typically corrects itself after a

 

 

 

 

 

few more pages.

 

 

 

 

 

 

 

 

 

 

The paper path might need cleaning.

Clean the product. See Clean the paper

 

 

 

 

 

path on page 132.

 

 

 

 

 

 

 

 

 

 

The print cartridge might be damaged.

If a repetitive mark occurs at the same spot

 

 

 

 

 

 

 

 

 

on the page, install a new HP print cartridge.

 

 

 

 

 

See Print cartridge on page 131.

 

 

 

 

The printed page contains

The media might not meet HP specifications.

Use a different paper, such as high-quality

misformed characters.

 

paper that is intended for laser printers. See

 

 

 

 

 

Paper and print media on page 35.

 

 

 

 

 

 

 

 

 

 

If characters are incorrectly formed so that

Verify that the problem also occurs on the

 

 

 

 

they produce a wavy effect, the laser scanner

configuration page. If so, contact HP. See

 

 

 

 

might need service.

www.hp.com/support/ljm1319 or the

 

 

 

 

 

support flyer that came in the product box.

 

 

 

 

 

 

 

 

 

 

 

 

150 Chapter 12 Problem solve

ENWW

Page 160
Image 160
HP M1300 manual Toner fusing. See Archive print on