HP M1300 manual Problems receiving faxes, Standard

Problem	Cause	Solution
The product is receiving faxes but is not	If the product is on a digital system, the	Disable the detect-dial-tone setting.
sending them.	system might be generating a dial tone	If the error persists, contact the system
	that the product cannot detect.
		service provider.
	A poor telephone connection might exist.	Try again later.
	The receiving fax machine might be	Try sending to another fax machine.
	malfunctioning.
	The telephone line might not be working.	Do one of the following:
		●	Turn up the volume on the product
			and press Start Fax on the control
			panel. If a dial tone exists, the
			telephone line is working.
		●	Disconnect the product from the
			telephone jack and connect a
			telephone. Try to make a telephone
			call to verify that the telephone line
			is working.
Outgoing fax calls continue to be dialed.	The product automatically redials a fax	To stop the product from redialing a fax,
	number if the redial options are set to	press Cancel. Or change the redial
	On.	setting.

Sent faxes are not arriving at the receiving fax machine.

The control panel shows a low-memory error.

The receiving fax machine might be off	Call the recipient to verify that the fax
or might have an error condition, such as	machine is on and ready to receive
being out of paper.	faxes.
The originals might be incorrectly loaded.	Verify that the original documents are
	correctly loaded into the ADF input tray.
A fax might be in memory because it is	If a fax job is in memory for any of these
waiting to redial a busy number, other	reasons, an entry for the job appears in
jobs that are ahead of it are waiting to be	the fax log. Print the fax activity log and
sent, or the fax is set up for a delayed	check the Status column for jobs that
send.	show a Pending designation.
The fax might be too large, or the	Try one of the following:
resolution might be too high.	● Divide a large fax into smaller
	sections, and then fax them
	individually.
	● Clear stored faxes to make more
	memory available for outgoing
	faxes.
	● Configure the outgoing fax as a
	delayed fax, and then verify that it
	will send completely.
	● Make sure that the product is using
	the lowest resolution setting
	(Standard).

Problems receiving faxes

Use the table in this section to solve problems that might occur when receiving faxes.

ENWW Solve fax problems 117