4.If the SMI-S Provider ECOM login page does not appear, check the following:

•Make sure you have the correct IP address for SMI-S Provider server.

•Make sure you are using the correct port for the EMC SMI-S Provider server. Log into the EMC SMI-S Provider server and look at the port configuration file which shows which ports are enabled for use and whether they are expecting a secure or unsecure connection.

◦Windows: C:\Program Files\EMC\ECIM\ECOM\conf\Port_settings.xml

•Make sure there is network connectivity between the HP 3PAR Online Import Utility server and the EMC SMI-S Provider

NOTE: Determine whether SMI-S Client filtering is enabled. If enabled, your HP 3PAR Online Import Utility server must be on the Trusted client IP list.

•Make sure that the SMI-S Provider is running

◦Windows: Check that the EMC SMI-S Provider (ECOM/EMC) services are started:

5.If the ECOM login page does appear, login using the credentials that you used when you executed the HP 3PAR Online Import Utility addsource command. If that fails, then you need to determine which are the correct credentials.

Troubleshooting Communication Between the HP 3PAR Online Import Utility Server and EMC SMI-S Provider 89