Table 32 Mapping Path Statuses and Required Actions (continued)
Status | Description | Action |
Unknown port | The port attribute of the external | The port of the external storage system |
| storage system is unknown. | is recognized. Check the condition of |
|
| the connection (for example, cables, |
|
| switches) to the external storage system. |
|
| If you cannot restore the path, call HP |
|
| technical support. |
|
|
|
Cannot detect port | The path has been removed or the port | Check the condition of the connection |
| of the external storage system cannot | to the external storage system. If you |
| be found. There is a problem with the | cannot restore the path, call HP |
| connection to the external storage | technical support. |
| system. The possible causes are: |
|
| • The fiber cable is not physically |
|
| connected in the proper way. |
|
| • The setting of the topology does |
|
| not match between the external |
|
| port and the target port. |
|
| • Because the security is set on the |
|
| port, the device of the external |
|
| storage system cannot be |
|
| recognized from the local storage |
|
| system. |
|
| • If the external storage system is |
|
| connected through switches, the |
|
| settings for the switches may not |
|
| be appropriate. |
|
|
|
|
Internal error | The program error occurred. Or there | Call HP technical support. |
| is a logical contradiction. |
|
|
|
|
Timeout | The processing was retried because | The port of the external storage system |
| the abnormal reply (Response) was | is recognized. Check the condition of |
| returned, however, the processing has | the connection (for example, cables, |
| been stopped by timeout. | switches) to the external storage system. |
|
| If you cannot restore the path, call HP |
|
| technical support. |
|
|
|
Target error | An error such as the blockade of the | Check the status of the ports of the |
| controller has been found in the port | external storage system. If you cannot |
| of the external storage system. | restore the path, call HP technical |
|
| support. |
|
|
|
Unavailable | The reply of the external storage | If the path is not changed over |
| system was Unavailable. The external | properly, check the status of the |
| storage system demands to change | external storage system. If you cannot |
| the connected port. When the status | restore the path, call HP technical |
| becomes Unavailable, the primary | support. |
| path changes to the alternate path that |
|
| is in the Standby status. When the |
|
| primary path has been changed, the |
|
| status of the path becomes Normal. |
|
|
|
|
Backoff | The reply of the external storage | If the status cannot be recovered from |
| system was Backoff. The status of the | the error, the path status changes to |
| path is waiting for recovery because | another status. React to the new path |
| a temporary error has occurred in the | status after the status is changed. If you |
| volume of the external storage system. | cannot restore the path, call HP |
| Even if the status of the primary path | technical support. |
| becomes this status, the primary path |
|
| is not changed to the alternate path |
|
| immediately. After the error recovery, |
|
| the status becomes Normal. |
|
Troubleshooting for XP External Storage 129