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| Troubleshooting |
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Solving printing problems | ||||
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Problem | Solution | |||
The printer prints slowly when Best | The higher the quality you select, the slower the print job will print. If | |||
quality is chosen in the printer | speed is necessary, choose Draft or Normal as the quality setting. Using | |||
driver. | Best slows the printer to about half the speed of Normal. | |||
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The printer prints slowly when | Narrow print media causes the printer to feed more slowly. If speed is | |||
printing on narrow media (less | necessary, print on wider media. | |||
than 182 mm [7.2 in.] wide). |
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The printer prints slowly when | The printer slows down to optimize print quality. Changing the Media | |||
printing on transparencies. | Type setting back to Plain Paper increases the speed, but | |||
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| transparencies may stick together in the output tray. | ||
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The printer does not print at all or | Make sure that the upper front door is fully closed on both sides. | |||
prints black splotches down the | If the left side of the door is not fully closed, the printer will not print. | |||
right side of a page. | ||||
If the right side of the door is not fully closed, black splotches may print | ||||
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| down the right side of a page. | ||
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Job did not print or incorrect | • Make sure Ready appears on the operator panel before you send a | |||
characters printed. | job to print. Press Go to return to Ready. | |||
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| • Make sure print media is loaded in the printer. See Loading trays | ||
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| and Loading and using the multipurpose feeder. Press Continue. | ||
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| • Verify that the printer is using the correct printer language. | ||
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| • Verify that the correct printer driver is being used. | ||
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| • Make sure the parallel cable or USB cable is firmly plugged in at the | ||
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| back of the printer. | ||
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| • Check the cable connections. | ||
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| • Make sure you are using the correct cable. If you use the parallel port, | ||
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| we recommend an IEEE | ||
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| • If the printer is connected through a switch box, try a direct | ||
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| connection. | ||
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| • Verify that the correct print media size is selected in the printer driver | ||
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| or on the operator panel. | ||
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| • Make sure PCL SmartSwitch and PS SmartSwitch are set to On in | ||
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| the printer driver or on the operator panel. | ||
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| • If a print spooler is used, verify that the spooler is not stalled. | ||
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| • If you print across a network or on a Macintosh computer, see | ||
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| Solving network printing problems. | ||
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| • Determine which host interface you are using. | ||
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You are connected to the USB | Make sure you are using a | |||
port, but the printer did not print. | your printer. | |||
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Solving printing problems
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