Troubleshooting, Solving basic printer problems | IBM 1422 guide

10 Troubleshooting

Section	Page
Solving basic printer problems	147

Solving display problems	148

Solving printing problems	149

Solving print quality problems	153

Solving option problems	157

Solving network printing problems	158

Solving other problems	158

Contacting service	158

Solving basic printer problems

Sometimes printer problems are very easy to solve. When you have a problem, first make sure that:

•If a message is displayed on the operator panel, see Understanding the printer messages.

•The printer power cord is plugged into the printer and a properly grounded electrical outlet.

•The printer power switch is on.

•The electrical outlet is not turned off by any switch or breaker.

•Other electrical equipment plugged into the outlet is working.

•All options are properly installed.

•If you have checked all of the above and still have a problem, turn the printer power off, wait for about 10 seconds, and then turn the printer power on. This often fixes the problem.

Note: If any of these do not solve your problem, see the other topics listed in Troubleshooting.

Troubleshooting

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IBM 1422 manual Troubleshooting, Solving basic printer problems

Contents

User’s Guide Page User’s Guide Conventions Safety information Contents Contents Supplies and maintenance information 118 162 Printer overview Printer overview Print media Print media source specifications Print media sources and specificationsDuplex unit specifications Supported print media Sizes Print media Supported print media types Supported print media sizes Print media Dimensions Paper Choosing the right print media Printing on preprinted forms and letterhead Preprinted forms and letterhead Transparencies Envelopes Labels Card stock Storing print media Preventing jams Loading the standard tray and the optional 250-sheet tray Loading trays Tab Length guide Width guide Metal stop Maximum stack height indicator Print media Loading print media over 90 g/m2 24 lb Loading the optional 500-sheet tray Tab Tab Length guide Width guide Metal stop Print media Loading and using the multipurpose feeder Opening the multipurpose feeder Gently press down on the ridge. The extension unfolds Loading the multipurpose feeder Stack height limiter Print media Print media Print media Raising the paper rest Using the standard output bin Using the rear output bin Print media Print media Jam message Go to Clearing jams 200 / 201 Paper Jam, Remove Cartridge Print media Exiting to the standard output bin Paper Jam, Open Rear Door Before reaching the standard output bin Print media 23x Paper Jam duplex jams 23x Paper Jam, Remove Tray1, Pull Down Lever At Printer Rear 23x Paper Jam, Check Duplex Print media 24x Paper Jam, Check Tray Jams inside a tray after clearing the metal stop Paper Jam, Check MP Feeder Printing from a Macintosh computer Sending a print jobPrinting from a Windows environment Duplex printing on letterhead Duplexing a print job two-sided printing Using Duplex Bind From the printer operator panel Canceling a print jobFrom a Windows computer From a Macintosh computer Disabling tray linking Linking trays Printing a font sample list Understanding fonts Supported fonts Scalable fonts Understanding fonts Understanding fonts PCL bitmapped fonts PCL symbol setsSupported symbol sets PCL symbol sets Understanding the operator panel Buttons Using the operator panelIndicator light Identification number PIN Using the operator panel to change printer settings Menus Disabled Using the printer menus Paper Menu ConfigureCustom Types Loading Paper Source Paper Size Texture Paper Type Setup WeightSubstitute Size Finishing Menu Border MultipageOrder Print Separator Utilities MenuSheets Defragment Factory DefaultsRemove Held Jobs Job Menu Cancel JobConfidential Job Printer ResetPrint Buffer Quality Menu ResolutionPictureGrade Toner Darkness Setup Menu Download RecoveryTarget Jam 240 Power SaverTimeout Resource Toner AlarmSave Wait PCL Emul Menu Lines per Symbol SetOrientation Pitch Tray Renumber Defaults199 View Factory PostScript Menu Best Fit Ppds MenuScale to Fit Set CharacterInch Tray Parallel Menu Parallel SmartSwitchBuffer Mode Network Network MenuProtocol Std Net USB Menu Quick Reference Help MenuUSB Buffer Using the multipurpose feeder See also Canceling a print jobSee also Disabling the operator Panel menus See also Entering a personal See also Enabling the menus Function 37 Insufficient Memory See also Using the Print and Hold See also Printing a confidential job Menu settings and network setupSee also Printing a directory list See also Print Fonts Function To change printer settings See also Using the operator panelSee also Restoring factory default Settings See also Print media sources Specifications Be lost See also Accessing held jobs fromOperator panel Held Jobs may See also Parallel Buffer See also Contacting service Software and network tasks Printing the menu settings and network setup pages Select Prt Quality Pgs Printing the Print Quality Test Pages Printing a confidential job Printing a directory list Entering a personal identification number PIN Using Hex Trace mode Using MarkVision to manage the printer Maintaining the printer Supplies and maintenance information Determining the status of supplies Conserving supplies Ordering a charge roll Ordering suppliesOrdering a print cartridge Storing the print cartridge Removing the used print cartridge Changing the print cartridge Installing the new print cartridge Cleaning the printer 125 126 Replacing the charge roll 128 129 130 131 Removing the printer from an optional drawer Removing options Removing optional printer memory or firmware cards Accessing the system board 134 Removing an optional memory card Removing an optional firmware card Reinstalling the shield Reattaching the side cover 139 Administration Enabling the menus Disabling the operator panel menus Restoring factory default settings Printing and deleting held jobs Using the Print and Hold functionSelecting a user name Recognizing when format errors occur Accessing held jobs from the operator panel Verify Print Repeat PrintReserve Print Confidential jobs Solving basic printer problems Troubleshooting Problem Action Solving display problems Loading and using the multipurpose feeder. Press Continue Solving printing problems Multipurpose feeder As described in Loading trays and Loading and usingSources and specifications Media over 90 g/m2 24 lb 24 lb Configuration menu see Turning on Reduced Curl mode Turning on Reduced Curl mode Solving print quality problems 154 155 Changing the print cartridge for more information Information, see Using Hex Trace mode Optional drawer Solving option problemsOptional flash memory card Optional printer memory card Contacting service Solving network printing problemsSolving other problems Trademarks Laser notice Licensing noticeElectronic emission notices Industry Canada compliance statement Printer energy consumption Index Index 164 165 166 167 168 169 170 171 172 Readers’ Comments We’d Like to Hear from You Business Reply Mail Page Part Number 75P6513