Changing the print cartridge for more information | IBM 1422

Troubleshooting

Problem	Solution
Pages are blank.	• The print cartridge may be out of toner or defective. Replace the used
	cartridge with a new one. See Changing the print cartridge for
	instructions.

•You may have a software error. Try turning the printer off and back on.

•Make sure the packaging material is removed from the print cartridge. See Changing the print cartridge for information about removing the packaging.

•Check the print cartridge to be sure it is installed correctly. See Changing the print cartridge for more information.

Part or all of the page is printed in			•	Check the print cartridge to see if it is installed correctly. See
black.				Changing the print cartridge for more information.
			•	If the charge roll has been replaced, verify that it is installed correctly.

Toner fog or background shading	• Check the print cartridge to make sure it is installed correctly. See
appears on the page.	Changing the print cartridge for more information.
	• Change the print cartridge. See Changing the print cartridge for
	more information.
	• If the problem continues, change the charge roll. See Replacing the
	charge roll for more details.

Unexpected characters print or	• Make sure you are using the correct printer driver.
characters are missing.	• Turn the printer off and on.
	• Make sure the parallel, USB, or Ethernet cable is firmly plugged into
	its corresponding connector on the back of the printer.
	• Access the menus by following the instructions on the Printer Settings
	Configuration sheet:
	– Select Hex Trace mode to determine what the problem is. For more
	information, see Using Hex Trace mode.
	– Select Restore Factory Defaults. For more information, see
	Restoring factory default settings.

Solving print quality problems

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Image 158

IBM 1422 manual Changing the print cartridge for more information, Information, see Using Hex Trace mode

Contents

User’s Guide Page User’s Guide Safety information Conventions Contents Contents Supplies and maintenance information 118 162 Printer overview Printer overview Print media Duplex unit specifications Print media sources and specificationsPrint media source specifications Supported print media Sizes Supported print media types Print media Print media Dimensions Supported print media sizes Choosing the right print media Paper Preprinted forms and letterhead Printing on preprinted forms and letterhead Transparencies Envelopes Labels Storing print media Card stock Preventing jams Loading trays Loading the standard tray and the optional 250-sheet tray Tab Length guide Width guide Metal stop Maximum stack height indicator Print media Loading print media over 90 g/m2 24 lb Loading the optional 500-sheet tray Tab Tab Length guide Width guide Metal stop Print media Loading and using the multipurpose feeder Opening the multipurpose feeder Gently press down on the ridge. The extension unfolds Loading the multipurpose feeder Stack height limiter Print media Print media Print media Using the standard output bin Raising the paper rest Using the rear output bin Print media Print media Clearing jams Jam message Go to 200 / 201 Paper Jam, Remove Cartridge Print media Paper Jam, Open Rear Door Exiting to the standard output bin Before reaching the standard output bin Print media 23x Paper Jam duplex jams 23x Paper Jam, Remove Tray1, Pull Down Lever At Printer Rear 23x Paper Jam, Check Duplex Print media 24x Paper Jam, Check Tray Jams inside a tray after clearing the metal stop Paper Jam, Check MP Feeder Printing from a Macintosh computer Sending a print jobPrinting from a Windows environment Duplexing a print job two-sided printing Duplex printing on letterhead Using Duplex Bind From a Windows computer Canceling a print jobFrom the printer operator panel From a Macintosh computer Linking trays Disabling tray linking Understanding fonts Printing a font sample list Scalable fonts Supported fonts Understanding fonts Understanding fonts PCL bitmapped fonts PCL symbol setsSupported symbol sets PCL symbol sets Understanding the operator panel Buttons Using the operator panelIndicator light Identification number PIN Using the operator panel to change printer settings Menus Disabled Using the printer menus Custom ConfigurePaper Menu Types Paper Loading Paper Size Source Texture Paper Type Substitute WeightSetup Size Finishing Menu Order MultipageBorder Print Sheets Utilities MenuSeparator Defragment Remove DefaultsFactory Held Jobs Confidential Cancel JobJob Menu Job Printer ResetPrint Buffer PictureGrade ResolutionQuality Menu Toner Darkness Setup Menu Target RecoveryDownload Jam 240 Power SaverTimeout Save Toner AlarmResource Wait PCL Emul Menu Orientation Symbol SetLines per Pitch 199 DefaultsTray Renumber View Factory PostScript Menu Best Fit Ppds MenuScale to Fit Inch CharacterSet Tray Parallel Menu Buffer SmartSwitchParallel Mode Network Network MenuProtocol Std Net USB Menu Quick Reference Help MenuUSB Buffer See also Disabling the operator See also Canceling a print jobUsing the multipurpose feeder Panel menus See also Enabling the menus See also Entering a personal See also Using the Print and Hold Function 37 Insufficient Memory See also Printing a directory list Menu settings and network setupSee also Printing a confidential job See also Print Fonts Function See also Restoring factory default See also Using the operator panelTo change printer settings Settings Specifications See also Print media sources Be lost See also Accessing held jobs fromOperator panel Held Jobs may See also Parallel Buffer See also Contacting service Software and network tasks Printing the menu settings and network setup pages Printing the Print Quality Test Pages Select Prt Quality Pgs Printing a directory list Printing a confidential job Entering a personal identification number PIN Using MarkVision to manage the printer Using Hex Trace mode Supplies and maintenance information Maintaining the printer Determining the status of supplies Conserving supplies Ordering a charge roll Ordering suppliesOrdering a print cartridge Storing the print cartridge Changing the print cartridge Removing the used print cartridge Cleaning the printer Installing the new print cartridge 125 126 Replacing the charge roll 128 129 130 131 Removing options Removing the printer from an optional drawer Accessing the system board Removing optional printer memory or firmware cards 134 Removing an optional memory card Removing an optional firmware card Reinstalling the shield Reattaching the side cover 139 Administration Disabling the operator panel menus Enabling the menus Restoring factory default settings Printing and deleting held jobs Using the Print and Hold functionSelecting a user name Accessing held jobs from the operator panel Recognizing when format errors occur Verify Print Repeat PrintReserve Print Confidential jobs Troubleshooting Solving basic printer problems Solving display problems Problem Action Solving printing problems Loading and using the multipurpose feeder. Press Continue Multipurpose feeder As described in Loading trays and Loading and usingSources and specifications 24 lb Media over 90 g/m2 24 lb Turning on Reduced Curl mode Configuration menu see Turning on Reduced Curl mode Solving print quality problems 154 155 Information, see Using Hex Trace mode Changing the print cartridge for more information Optional flash memory card Solving option problemsOptional drawer Optional printer memory card Contacting service Solving network printing problemsSolving other problems Trademarks Electronic emission notices Licensing noticeLaser notice Industry Canada compliance statement Printer energy consumption Index Index 164 165 166 167 168 169 170 171 172 Readers’ Comments We’d Like to Hear from You Business Reply Mail Page Part Number 75P6513