Troubleshooting
Problem | Solution |
Print quality is poor on the second | In the Paper Menu, change the Paper Texture to Rough. |
side of a duplex print job. |
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Print quality is poor when using | In the Paper Menu, change the Paper Texture to Rough and the Paper |
24# paper with a high cotton | Weight to Heavy. |
content (rough paper). |
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Solving option problems
Problem | Solution |
Option does not operate correctly | • Turn the printer power off, wait for about 10 seconds, and turn the |
after it is installed, or it quits | printer power on. If this does not fix the problem, unplug the printer |
working. | and check the connection between the option and printer. |
| • Make sure the option is installed and selected in the printer driver you |
| are using. |
| • For Macintosh users: Make sure the printer is set up in Chooser. |
| Optional drawer: |
| – Make sure the connection between the optional drawer and the |
| printer is secure. Refer to the Setup Guide. |
| – Make sure the print media is loaded correctly. See Loading trays |
| for more information. |
| Optional flash memory card: |
| – Make sure the flash memory card is securely connected to the |
| printer system board. |
| Optional printer memory card: |
| – Make sure the printer memory card is securely connected to the |
| printer system board. |
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Solving option problems
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