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| Troubleshooting |
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Problem | Solution | ||
Print media misfeeds or multiple | • Make sure the print media you are using meets the specifications for | ||
feeds occur. | your printer. See Print media sources and specifications for more | ||
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| information. | |
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| • Flex print media before loading it in any of the sources. | |
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| • Make sure the print media is loaded correctly. | |
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| • Make sure the paper width and length guides on the print media | |
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| sources are adjusted correctly and are not too tight. | |
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| • Do not overfill the print media sources. Use the maximum stack | |
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| height indicators to avoid overfilling sources. | |
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| • Do not force print media into the multipurpose feeder. | |
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| • Remove any curled print media from print media sources. | |
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| • If the print media has a recommended print side, load the print media | |
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| as described in Loading trays and Loading and using the | |
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| multipurpose feeder. | |
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| • Load less print media in the sources. | |
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| • Turn the print media over or around and try printing again to see if | |
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| feeding improves. | |
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| • Do not mix print media types in the same source. | |
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| • Do not mix reams of print media. | |
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| • Remove the top and bottom sheets of a ream before loading the print | |
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| media. | |
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| • Load a print media source only when it is empty. | |
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Job prints from the wrong source | Check the Paper Type setting in the printer driver or on the operator | ||
or on the wrong print media. | panel. | ||
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Print media does not stack neatly | • Turn the print media stack over in the tray or multipurpose feeder. | ||
in an output bin. | • Lift the paper rest in the standard output bin. The print media stacks | ||
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| more neatly. | |
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| Note: Legal size paper sent to the rear exit bin stacks improperly when | |
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| too many sheets accumulate. You must remove the paper often from | |
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| this bin. | |
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The printer has missing or | Contact the place where you purchased your printer. | ||
damaged parts. |
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You cannot close the upper front | Make sure the print cartridge is positioned correctly. | ||
door. |
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The printer is on, but nothing | • Make sure the print cartridge is installed. | ||
prints. | • Make sure the parallel, USB, or Ethernet cable is firmly plugged into | ||
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| its corresponding connector on the back of the printer. | |
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The print media skews or buckles. | • Do not overfill the standard tray or the optional | ||
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| sheet tray. See print media capacity levels in Print media sources | |
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| and specifications. | |
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| • Make sure the guides are flush against the edges of the print media. | |
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The print media sticks together or | • Remove the print media from the tray and fan it. | ||
the printer feeds multiple sheets of | • Do not overfill trays. See print media capacity levels in Print media | ||
print media. | sources and specifications. | ||
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Solving printing problems
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