Media over 90 g/m2 24 lb | IBM 1422 specs

		Troubleshooting

Problem		Solution
The print media fails to feed from		• Remove the print media and fan it.
tray 1 (standard tray).		• Make sure Tray 1 is selected from the printer driver or on the operator
		panel.
		• Do not overfill the tray.
		• Make sure the width and length guides on the print media sources
		are adjusted correctly and are not too tight.
		• Make sure the tray’s media dial is in the correct position for the weight
		of print media you are using. See Loading print media over 90 g/m2
		(24 lb).

The paper fails to feed from the		• Make sure the optional tray 2 is selected from the printer driver or on
optional tray 2 (250-sheet tray or		the operator panel.
500-sheet tray).		• Make sure the tray is pushed in completely.
Note: Optional trays support paper		• Make sure the metal plate inside the tray is pressed down before
only.		inserting it into the printer. (After the tray is inserted, the metal plate
		springs back up.)
		• Make sure the paper does not exceed the stack height indicator.
		• Make sure the paper is under the paper stop. See Loading trays.
		• Make sure the width and length guides on the print media sources
		are adjusted correctly and are not too tight.
		• Remove the paper from the optional tray 2 and fan it.
		• 250-sheet tray only: Make sure the tray’s media dial is in the correct
		position for the weight of paper you are using. See Loading print
		media over 90 g/m 2 (24 lb).
The Load Tray <x> message		Make sure the tray is pushed all the way in.
appears on the operator panel
even though there is paper loaded
in tray 1 (standard tray) or the
optional tray 2 (optional 250 or
500-sheet tray).

A paper jam message still appears		• Make sure you cleared the entire paper path.
on the operator panel even though		• Press Go or open and close the upper front door to restart the printer.
you cleared the jam.		• Make sure the print cartridge is installed.


While in PostScript 3 emulation,		• Make sure you are using the correct PostScript driver.
the printer is flushing data.		• The printer does not have enough memory to print the job. Install
		more memory. Refer to the Setup Guide for information about
		installing optional memory cards.

Solving printing problems

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Image 153

IBM 1422 manual Media over 90 g/m2 24 lb

Contents

User’s Guide Page User’s Guide Conventions Safety information Contents Contents Supplies and maintenance information 118 162 Printer overview Printer overview Print media Print media source specifications Print media sources and specificationsDuplex unit specifications Supported print media Sizes Print media Supported print media types Supported print media sizes Print media Dimensions Paper Choosing the right print media Printing on preprinted forms and letterhead Preprinted forms and letterhead Transparencies Envelopes Labels Card stock Storing print media Preventing jams Loading the standard tray and the optional 250-sheet tray Loading trays Tab Length guide Width guide Metal stop Maximum stack height indicator Print media Loading print media over 90 g/m2 24 lb Loading the optional 500-sheet tray Tab Tab Length guide Width guide Metal stop Print media Loading and using the multipurpose feeder Opening the multipurpose feeder Gently press down on the ridge. The extension unfolds Loading the multipurpose feeder Stack height limiter Print media Print media Print media Raising the paper rest Using the standard output bin Using the rear output bin Print media Print media Jam message Go to Clearing jams 200 / 201 Paper Jam, Remove Cartridge Print media Exiting to the standard output bin Paper Jam, Open Rear Door Before reaching the standard output bin Print media 23x Paper Jam duplex jams 23x Paper Jam, Remove Tray1, Pull Down Lever At Printer Rear 23x Paper Jam, Check Duplex Print media 24x Paper Jam, Check Tray Jams inside a tray after clearing the metal stop Paper Jam, Check MP Feeder Sending a print job Printing from a Windows environmentPrinting from a Macintosh computer Duplex printing on letterhead Duplexing a print job two-sided printing Using Duplex Bind From the printer operator panel Canceling a print jobFrom a Windows computer From a Macintosh computer Disabling tray linking Linking trays Printing a font sample list Understanding fonts Supported fonts Scalable fonts Understanding fonts Understanding fonts PCL symbol sets Supported symbol setsPCL bitmapped fonts PCL symbol sets Understanding the operator panel Using the operator panel Indicator lightButtons Identification number PIN Using the operator panel to change printer settings Menus Disabled Using the printer menus Paper Menu ConfigureCustom Types Loading Paper Source Paper Size Texture Paper Type Setup WeightSubstitute Size Finishing Menu Border MultipageOrder Print Separator Utilities MenuSheets Defragment Factory DefaultsRemove Held Jobs Job Menu Cancel JobConfidential Job Reset Print BufferPrinter Quality Menu ResolutionPictureGrade Toner Darkness Setup Menu Download RecoveryTarget Jam Power Saver Timeout240 Resource Toner AlarmSave Wait PCL Emul Menu Lines per Symbol SetOrientation Pitch Tray Renumber Defaults199 View Factory PostScript Menu Ppds Menu Scale to FitBest Fit Set CharacterInch Tray Parallel Menu Parallel SmartSwitchBuffer Mode Network Menu ProtocolNetwork Std Net USB Menu Help Menu USB BufferQuick Reference Using the multipurpose feeder See also Canceling a print jobSee also Disabling the operator Panel menus See also Entering a personal See also Enabling the menus Function 37 Insufficient Memory See also Using the Print and Hold See also Printing a confidential job Menu settings and network setupSee also Printing a directory list See also Print Fonts Function To change printer settings See also Using the operator panelSee also Restoring factory default Settings See also Print media sources Specifications See also Accessing held jobs from Operator panel Held Jobs mayBe lost See also Parallel Buffer See also Contacting service Software and network tasks Printing the menu settings and network setup pages Select Prt Quality Pgs Printing the Print Quality Test Pages Printing a confidential job Printing a directory list Entering a personal identification number PIN Using Hex Trace mode Using MarkVision to manage the printer Maintaining the printer Supplies and maintenance information Determining the status of supplies Conserving supplies Ordering supplies Ordering a print cartridgeOrdering a charge roll Storing the print cartridge Removing the used print cartridge Changing the print cartridge Installing the new print cartridge Cleaning the printer 125 126 Replacing the charge roll 128 129 130 131 Removing the printer from an optional drawer Removing options Removing optional printer memory or firmware cards Accessing the system board 134 Removing an optional memory card Removing an optional firmware card Reinstalling the shield Reattaching the side cover 139 Administration Enabling the menus Disabling the operator panel menus Restoring factory default settings Using the Print and Hold function Selecting a user namePrinting and deleting held jobs Recognizing when format errors occur Accessing held jobs from the operator panel Repeat Print Reserve PrintVerify Print Confidential jobs Solving basic printer problems Troubleshooting Problem Action Solving display problems Loading and using the multipurpose feeder. Press Continue Solving printing problems As described in Loading trays and Loading and using Sources and specificationsMultipurpose feeder Media over 90 g/m2 24 lb 24 lb Configuration menu see Turning on Reduced Curl mode Turning on Reduced Curl mode Solving print quality problems 154 155 Changing the print cartridge for more information Information, see Using Hex Trace mode Optional drawer Solving option problemsOptional flash memory card Optional printer memory card Solving network printing problems Solving other problemsContacting service Trademarks Laser notice Licensing noticeElectronic emission notices Industry Canada compliance statement Printer energy consumption Index Index 164 165 166 167 168 169 170 171 172 Readers’ Comments We’d Like to Hear from You Business Reply Mail Page Part Number 75P6513