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IBM 343 manual Technical Reference, 110, Solving Problems, 120

Models: 343

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7	Technical Reference
	Connector Pinouts	.91
	Alarms 91
	DC Power Input for DC-Input Power Supply Cage	92
	Serial Ports	93
	Configuration Jumpers	94
	System Recovery and Update Jumpers (J1E1)	95
	DSR/DCD Configuration Jumper (J6A2)	95
	FRU List	.......96
A POST Error Codes, Messages and FRU to Failure Information		98
	POST Codes and Error Messages	103
	POST Error Beep Codes	106
	PC Doctor Symtom to FRU	108
B Equipment Log and Configuration Worksheet		110
	Equipment Log	110
C	Solving Problems
	Resetting the System	112
	Initial System Startup	112
	Initial System Startup Checklist	112
	Running New Application Software	113
	Running New Application Software Checklist	113
	After the System Has Been Running Correctly	113
	After the System Has Been Running Correctly Checklist	113
	More Problem Solving Procedures	114
	Preparing the System for Diagnostic Testing	114
	Monitoring POST	114
	Verifying Proper Operation of Key System Lights	114
	Confirming Loading of the Operating System	114
	Specific Problems and Corrective Actions	115
	Power Light Does Not Light	115
	No Characters Appear on Screen	115
	Characters Are Distorted or Incorrect	116
	System Cooling Fans Do Not Rotate Properly	116
	Diskette Drive Activity Light Does Not Light	116
	Hard Disk Drive Activity Light Does Not Light	116
	CD-ROM Drive Activity Light Does Not Light	117
	Cannot Connect to a Server	117
	Problems with Network	117
	PCI Installation Tips	118
	Problems with Application Software	118
	Bootable CD-ROM Is Not Detected	118
	Problem Determination Tips	119
D Getting Information, Help, and Services		120
	Getting Information	120
	Getting Help and Service	120

Contents

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IBM 343 manual Technical Reference, 110, Solving Problems, 120

Contents

Hardware Maintenance Manual Second Edition May Contents Upgrading the Chassis Part II Service Technician’s GuideUpgrading the Hardware Technical Reference Solving Problems110 120Index Safety AddendumProduct Notices Serial Ports a and B Jumper Locations J1E1 and J6A2 TablesViii Before installing this product, read the Safety Information SafetyTo Connect To Disconnect Statement≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb Xii Part I User’s Guide XSeries 343 Hardware Maintenance Manual User’s Guide XSeries 343 Hardware Maintenance Manual Introduction Handling Static-sensitive Devices Before You BeginServer Physical Specifications Physical SpecificationsSpecification Chassis DescriptionFeature Description Features and SpecificationsFeatures and Specifications Environment Specification Environmental SpecificationsEnvironmental Specifications Summary Front Panel Chassis Feature LocationFront Panel Alarm LEDs and Relays Front Panel FeaturesFeature Description Front Panel Switches Shows the front view of the system with the bezel removed Back Panel Back Panel Back Panel FeaturesServer Board Connector and Component Locations Internal Chassis FeaturesMemory ProcessorPCI Riser Slots VideoNetwork Controller Network Teaming FeaturesPreferred Primary Adapter Keyboard and MouseRear COM2 Port Adapter Pin-out RJ45 Signal AbbreviationRJ45 Serial Port Software Locks SecurityHow to enter secure mode Software Security FeaturesSoftware Security Features Description Volt Riser Board Riser BoardsDC Power Subsystem Power SuppliesLED Indicators Power Supply Module LED IndicatorsPower Supply Condition Power Supply LED Interface RequirementsDC Output Current Specifications DC Input Voltage SpecificationPeripheral Bay Hard Drive TrayCooling Subsystem Ambient Temperature ControlServer Board Management Controller Server Management SummaryXSeries 343 Hardware Maintenance Manual Safety Compliance Regulatory Specifications and DisclaimersDeclaration of the Manufacturer or Importer Electronic Emission NoticesEuropean Union EMC Directive Conformance Statement Industry Canada Class a Emission Compliance StatementGerman Union EMC Conformance Statement XSeries 343 Hardware Maintenance Manual Utility Description and brief procedure Configuration Software and UtilitiesConfiguration Utilities Recording Your Setup Settings Using Bios SetupIf You Cannot Access Setup Starting SetupWhen you see this Means Setup MenusMain Advanced Security Server Boot Exit PressPrimary IDE Master and Primary IDE Slave Submenus Main MenuOption Description Processor Settings SubmenuAdvanced Menu Onboard NIC 1 Function Submenu PCI Configuration SubmenuUSB Function Submenu Onboard NIC 2 Function Submenu Security MenuOnboard Scsi Function Submenu Onboard Video Function SubmenuServer Menu EnabledSystem Management Submenu Last State19.2K Event Log Configuration SubmenuConsole Redirection Submenu Boot Device Priority Submenu Boot MenuBoot Priority Hard DriveHard Disk Drives Submenu Exit MenuRemovable Devices Submenu Atapi CD-ROM Drives SubmenuPreparing for the Upgrade Upgrading the BiosRecording the Current Bios Settings Obtaining the Upgrade UtilityCreating the Bios Upgrade Diskette Upgrading the BiosRecovering the Bios Changing the Bios Language Using the System Setup UtilityWhat You Need to Do Running the SSU from the CDStarting the SSU Running the SSU Remotely via an Emergency Management CardCustomizing the SSU To change the interface default valuesSEL Manager Add-in Launching a TaskFile Menu SEL MenuSDR Menu SDR Manager Add-inFRU Manager Add-in FRU Menu FRU/SDR Load UtilityExiting the SSU Command Line Format When to Run the FRU/SDR Load UtilityCommand Description How You Use the FRU/SDR Load UtilityDisplaying a Given Area Parsing the Command LineDisplaying Usage Information Displaying Utility Title and Version Using Specified CFG FileMaking a BMC Firmware Update Diskette Using the Firmware Update UtilityMaking a FRU/SDR File Update Diskette Updating the BMC FirmwareRunning the Scsi Utility Using the Adaptec Scsi UtilityUpdating the FRU/SDR Files XSeries 343 Hardware Maintenance Manual Part II Service Technician’s Guide Equipment Rack Precautions Tools and Supplies Needed Upgrading the HardwareTo Connect Unlocking and Removing the Power Supply Modules Replacing Power Supply ModulesReplacing Hard Disk Drives Disconnecting the Hard Disk Drive Bay CablesRemoving a Hard Disk Drive Working Inside the System Safety Before You Remove Server CoversTo Connect To Disconnect Handling Static-sensitive Devices Removing and Installing the Top CoverRemoving the Top Cover Internal Chassis Layout Internal Chassis LayoutInstalling DIMMs Removing and Installing MemoryHandling Static-sensitive Devices Removing and Installing ProcessorsRaising the Locking Bar and Removing the Terminator Adding or Replacing a ProcessorInserting the Processor and Lowering the Locking Bar OM14223 Unlatching the Heatsink Retaining Clip Removing a ProcessorInstalling a Terminator Installing or Removing a TerminatorReplacing 3.3 Volt or 5 Volt PCI Add-in Cards Replacing 3.3 Volt and 5 Volt PCI Add-in CardsPCI Add-in Card Cable Installation Replacing the Back Up BatteryStatement Replacing the Backup Battery XSeries 343 Hardware Maintenance Manual Replacing the Server Board Upgrading the ChassisRemove the screws indicated in Figure Removing the Peripheral Bay from the Chassis Replacing the CD-ROM and Floppy Disk DrivesXSeries 343 Hardware Maintenance Manual Front Panel Removal Replacing the Front Panel BoardReplacing an 80 mm Fan Replacing FansReplacing 40 mm Fans Replacing a 40 mm FanRemoving the Power Supply Cage Removing the Power Supply CageAlarms Connector PinoutsTechnical Reference Pin DescriptionDC Power Input Connector DC Power Input for DC-Input Power Supply CageSerial Ports Pin Signal DescriptionJumper Locations J1E1 and J6A2 Configuration JumpersSystem Recovery and Update Jumper Options System Recovery and Update Jumpers J1E1DSR/DCD Configuration Jumper J6A2 IBM FRU P/N FRU ListTechnical Reference Port-80h Code Definition Boot Block Post CodesCode Meaning Checkpoint Code DescriptionPost Post Code Port 80h CodesF4h 60h Off A2h Off Post Codes and Error Messages Post Codes and Error MessagesError Code Error Message FRU/ActionPost Codes and Error Messages Extended Post Error Messages and CodesError Code Error Message Boot FRU/ActionError Pause on Code Error Message Boot FRU/Action Beeps Error message Description Post Error Beep CodesBMC Generated Post Beep Codes Code Description FRU/ActionDebug port Beep 80h errorCode Indicators Meanings FRU/Action Short Name Description Diagnostic Related SyndromesPC Doctor Symtom to FRU Page Equipment Log Equipment Log and Configuration Worksheet111 Resetting the System Solving ProblemsInitial System Startup Checklist Initial System StartupAfter the System Has Been Running Correctly Checklist Running New Application Software ChecklistRunning New Application Software After the System Has Been Running CorrectlyPreparing the System for Diagnostic Testing More Problem Solving ProceduresMonitoring Post Verifying Proper Operation of Key System LightsNo Characters Appear on Screen Specific Problems and Corrective ActionsPower Light Does Not Light System Cooling Fans Do Not Rotate Properly Characters Are Distorted or IncorrectDiskette Drive Activity Light Does Not Light Hard Disk Drive Activity Light Does Not LightCannot Connect to a Server Problems with NetworkCD-ROM Drive Activity Light Does Not Light PCI Installation Tips Problems with Application SoftwareBootable CD-ROM Is Not Detected Problem Determination Tips Getting Help and Service Getting Information, Help, and ServicesUsing the Documentation and Diagnostic Programs Getting InformationSoftware Service and Support Hardware Service and Support Purchasing Additional Services International Warranty ServiceGetting Information, Help, and Sevices 123 Related Service Information Safety AddendumSafety Information General SafetyElectrical Safety 126 Safety Inspection Guide Handling Electrostatic Discharge-sensitive Devices Grounding Requirements Safety Notices multi-lingual translationsStatement Safety Addendum 131 Statement ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb Para Conectar Para Desconectar InstruçãoCuidado Instrução ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb 82 kg Safety Addendum 137 138 Safety Addendum 139 140 Safety Addendum 141 142 Safety Addendum 143 144 Safety Addendum 145 146 Safety Addendum 147 Connexion Safety Addendum 149 150 Kabel anschlie HinweisKabel lösen Achtung Hinweis ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb Per collegare Scollegare AvvisoAttenzione Avviso ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb Safety Addendum 157 158 Safety Addendum 159 160 Safety Addendum 161 162 Safety Addendum 163 Desconexiín DeclaraciónPara la conexin Safety Addendum 165 Declaración ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb 82 kg Product Notices Important Notes TrademarksIndex Fast EtherChannel Scsi Index 173 174 Part Number 59P2178 175