Symptom
Suggested
action
Power
problems
Make
sure
that:
1.
The
power
cables
are
properly
connected
to
the
server.
2.
The
electrical
outlet
functions
properly.
3.
The
type
of
memory
installed
is
correct.
4.
If
you
just
installed
an
option,
remove
it,
and
restart
the
server.
If
the
server
now
turns
on,
you
might
have
installed
more
options
than
the
power
supply
supports.
5.
The
LEDs
on
the
power
supply
are
on.
6.
The
operations
panel
functions
properly.
7.
VRM
I/O
board
functions
properly.
8.
RSA
system
reset.
9.
See
“Power
checkout”
on
page
74
for
further
problem
determination
steps.
The
server
does
not
turn
on.
The
server
does
not
turn
off.
Verify
whether
you
are
using
an
ACPI
or
non-ACPI
operating
system.
If
you
are
using
a
non-ACPI
operating
system:
1.
Press
Ctrl+Alt+Delete.
2.
Turn
off
the
system
by
using
the
power-control
button.
The
server
does
not
turn
on
once
back
together
(loose
connection(s)
and/or
bent
pins)
1.
Reseat
boards
and
VRMs.
2.
Check
front
panel
cable
connections.
The
server
turns
on
but
then
turns
off
with
fault
light
(bent
pin(s);
short
on
board)
1.
Reseat
microprocessor.
2.
Microprocessor.
The
server
starts
up
but
does
not
POST
(loose
connection(s);
incorrect
processor
stepping;
system
speed
too
high
for
processors;
memory
not
stuffed
in
documented
order;
unsupported
or
unvalidated
DIMMS)
1.
Check
that
screw
or
other
conductive
item
has
not
been
dropped
into
system.
2.
Reseat
boards
and
VRMs.
3.
Check
for
bent
pins
on
cables.
4.
Check
for
bent
pins
on
processors.
Software
problems
To
determine
if
problems
are
caused
by
the
software,
verify
that:
1.
The
server
has
the
minimum
memory
requirements
needed
to
use
the
software.
For
memory
requirements,
refer
to
the
information
that
comes
with
the
software.
Note:
If
you
have
just
installed
an
adapter
or
memory,
you
might
have
a
memory
address
conflict.
2.
The
software
is
designed
to
operate
on
the
server.
3.
Other
software
works
on
the
server.
4.
The
software
that
you
are
using
works
on
another
system.
If
you
received
any
error
messages
when
using
the
software
program,
refer
to
the
information
that
comes
with
the
software
for
a
description
of
the
messages
and
solutions
to
the
problem.
If
the
items
above
are
correct
and
the
problem
remains,
contact
your
place
of
purchase.
Suspected
software
problem.
Universal
Serial
Bus
(USB)
port
problems
Verify
that:
1.
The
correct
USB
device
driver
is
installed.
2.
Your
operating
system
supports
USB
devices.
A
USB
device
does
not
work.
Chapter
6.
Symptom-to-FRU
index
179