IBM 8688 guide

194IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide

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IBM 8688 manual

Contents

ERserver Page ERserver Page Important safety information Online supportPage Contents Installing options Field replaceable units Parts listing xSeries 450 Type Appendix B. Related service informationAppendix A. Getting help and technical assistance Page General information Related publicationsPage Features and specifications Server controls and indicators What your IBM xSeries 450 offers Front view Rear view General information Server power features Turning on the serverTurning off the server General information Page Using the Extensible Firmware Interface EFI Boot Manager Using the Configuration/Setup Utility program Starting the Configuration/Setup Utility programConfiguration/Setup Utility menu choices Advanced Setup Memory ConfigurationSystem Management Settings Devices and I/O Ports Passwords Using the LSI Logic Configuration Utility program Select Device Properties Setting up the Remote Supervisor Adapter Remote Supervisor Adapter featuresSetup requirements Click Manual for Startup Type Cabling and configuring the Remote Supervisor Adapter Cabling the Ethernet LAN port and serial port Ethernet activity LED Ethernet link LED Configuring the adapter Network Interface IP AddressSubnet Mask Gateway Baud Rate Dedicated to ASM Stop Bits Authentication Protocol Line TypeRemote IP Address Select Save New Remote Control Password, and press Enter Using the ASM interconnect network Planning and cabling the interconnect network Connecting the ASM Interconnect module to the xSeries Forwarding alerts ASM interconnect network configuration examples ASM Remote system management administrator system Modem XSeries Configuring the Gigabit Ethernet controller Page Diagnostics General checkout 001 is the Server Part of a CLUSTER? Diagnostic tools overview Post error codes and messages System-error logs Light Path Diagnostics feature Diagnostics panel Diagnostic displayLEDs on the top of the server LEDs on the system boards Diagnostic programs, error codes, and messages Text messagesStarting the AMIDiag program Starting the AMIDiag program from the server Updating the firmware Using AMIDiag keys AMIDiag menusKey Description Running the AMIDiag program in Batch Mode Running AMIDiag testsTo run this test or test group Do the following System diagnostic tests Error-log viewerQuitting tests Processor test System Board Test PCI System TestMultiprocessor Test Memory diagnostic tests IDE device diagnostic tests IDE CD-ROM tests IDE DVD tests Scsi diagnostic tests Atapi removables test Scsi Disk Self Diagnostic Test Select Scsi Disk Self Diagnostic Test, and press EnterScsi Disk Buffer Test Scsi Disk Read Test Scsi Disk Write Test Scsi Disk Format TestScsi Disk Spin Down Test Scsi Disk Quick Test Scsi CD-ROM tests Scsi Tape Test Scsi Tape Buffer TestScsi Tape Read Test Video diagnostic tests Scsi Tape Rewind TestScsi Tape Write Test Parameter Running video tests Video Monitor TestTest Name Test Description Type of Monitor Subtest Description USB diagnostic tests Video Controller TestUSB Functionality Test USB Keyboard Test Parameter Action Keystroke Scan Code Ascii Code Shift Alt Upper case shift keyboard scan/ASCII codes Ctrl keyboard ASCII/scan codes Ctrl+d EOT Ctrl+f ACK Ctrl+g BEL Alt keyboard scan/ASCII codes Miscellaneous diagnostic tests USB Mouse TestSerial port test LED Test RXE Port Test Advanced System Management Test Options menu Edit Batch Parameters Cycle Mode Test ModeBreak All on Error Cycle Number Cycle Test Mode Wait on ErrorBreak Test on Error Cycle TLimit Hrs Quick Test use Description Diagnostics Load Batch Parameters Save Batch Parameters Generate Report Ethernet diagnostic tests Diagnostic error code tablesToggle All Tests in Menu Run Selected Tests Recovering SAL/EFI code Small computer system interface Scsi messages Clearing a power-on password Clearing Cmos Power checkout Troubleshooting the Ethernet controller Network connection problems Ethernet controller troubleshooting chart Ethernet controller problems FRU/actionsEthernet controller messages Installation guidelines Working inside a server with power onSystem reliability considerations Handling static-sensitive devices Major components of the xSeries 450 server Dimm Connector and LED locations Memory board internal connectors and LEDs Memory switch card LEDs Processor board internal connectors and LEDs Front sideReverse Side Following illustrations show the LEDs on the processor board Midplane board connectors and LEDs Following illustration shows the LEDs on the midplane board LED number Board PCI-X board internal connectors and LEDs Board internal connectors Board jumpers Remote Supervisor Adapter connectors and LEDs Opening the cover Removing and replacing the bezel Removing and replacing a hot-swap power supply AC LED Installing an adapter Bus Slot Supported adapter speed MHz Installing options PCI-X Installing a hot-swap hard disk drive Installing a 1.44 MB diskette drive Removable media bays Filler panel Installing a CD-ROM or DVD-ROM drive Installing memory Pair Dimm connectors Port Set Dimm pairs Installing and replacing a microprocessor and power module Microprocessor 2 socket Installing options Page Shipping thumbscrews Page Unlocked Locked Page Replacing and troubleshooting fans Replacing fan 1 or Replacing fan 3 or Replacing the battery Do not Completing the installation Connecting the cablesClosing the cover Updating your server configuration Installing the server in a rack Page Memory-board assembly Memory boardBefore you begin Memory-board voltage regulator module VRM Close the Dimm access door Memory switch card and cable Processor-board assembly Levers Microprocessor and power module Processor-board VRM PCI-X board assembly Page Midplane board Midplane-board VRM PCI-X board Remove any cables that are attached to the PCI-X board Active PCI assembly Board, riser card, and Remote Supervisor Adapter Completed Success PCI-X Field replaceable units Restoring the nonvolatile EFI variables Select Network Interfaces/Protocols, and press EnterClick Network Interface Select Boot Options Maintenance Menu, and press Enter Page Top cover assembly Top power board Hard disk drive backplane Media bay card Memory-board retaining latches AC box assembly mechanism Replace FAN Front For Proper Media-extract mechanism Power/reset card assembly Light Path card Field replaceable units Page Light Path LED errors System-error log is 75% full clear the logSee the system-error log Before replacing any FRU Check Dimm error LED on memory board PCI-X BUS LED on adapter Check the system-error logTurn off the server and disconnect the ac power cord Event Log See the system-error log PS1 LED on Power supply System-error log entries ErrorEnsure that ac power is applied to both power supplies Information SAL/EFI messages Error message/symptom FRU/action 187 Verify Dimm installation orderReseat DIMMs, re-enable DIMMs, if necessary Using the Configuration/Setup Utility program, Error message/symptom FRU/action 240 241245 247 Error message/symptom FRU/action 1205 Update service processor firmwareReconfigure PCI/PCI-X adapters 1331 Service processor messages Service Processor message FRU/action Microprocessor 3 power moduleMicroprocessor 2 power module Microprocessor 4 power module Remove PCI adapters, and see if the problem remains Remove ac power for 20 seconds, reconnect and rebootEnsure microprocessor 1 is properly installed Disk drives Diagnostics Remove PCI adapters, and run diagnosticsRemove PCI adapters and run diagnostics Check both power supplies are installed and connected to Check room temperature Reseat DIMMs, re-enable DIMMs, if necessary, usingConfiguration/Setup Utility program, and run diagnostics Check microprocessor 1-4 power module cable Diagnostic error codes System-error codes Error Code/Symptom FRU/action Run the Configuration/Setup Utility programRun Configuration/Setup Utility program Reseat all PCI devices IDE CD test error codes Error Code/Explanation FRU/ActionManually eject media Manually close drive Atapi removables test error codes Check drive cables and connections 0F03h Read failed IDE DVD-ROM drive test error codes Scsi test error codesConfirm that drive is configured Code/Explanation FRU/Action Confirm that drive is formatted and configured Check if a tape is in driveCheck if write test has been run Check if a CD is in drive Manually eject media and close driveCheck if AMIDiag CD is present in drive Video test error codes USB test error codes Check USB mouse connection Check USB keyboard connectionCheck USB hub connection 1302h Serial port test error codes Advanced System Management error codes PCI devices on PCI-X card Hard disk drive backplaneLight Path card Memory DIMMs See the Hardware Maintenance Manual for the RXE-100 RXE port error codes Memory test error codes Xxx-00-00 Restart the server, and run the test again LED error codes Error symptoms Device drivers are installed correctly Memory problems Make sure thatStartup boot microprocessor is not working properly Reseat microprocessors and power modules Symptom Suggested action Option problems Make sure thatLanguage Reseat boards, VRMs, and microprocessors Universal Serial Bus USB Verify that Port problems Reseat boards and VRMsReseat microprocessor System Power supply LED errors Front Power good Good Power on IndicatorsLight Midplane Description FRU/action Diagnostic display error codes Hardware status error codesDisplay report Device Phase 3 subsystem control status error codes Error message/explanation FRU/action SAL/EFI progress codesMicroprocessors Scsi error messages Power-on the server Ethernet error messages Undetermined problemsPage Parts listing xSeries 450 Type System Index XSeries 450 Models 4RX, 5RX, 6RX FRU No CRU/FRU Miscellaneous parts kit 4RX, 5RX, 6 RX Figure a Figure B Keyboard CRUs Keyboard FRU No Power cord CRUs Power cord FRU NoPage Appendix A. Getting help and technical assistance Before you call Software service and support Hardware service and support Safety information General safety Electrical safety Safety inspection guide Grounding requirements Safety notices multilingual translations To Connect To Disconnect Do not ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb ≥ 55 kg 121.2 lb Importante Instrução Para Conectar Para Desconectar Cuidado Cuidado Instrução Cuidado Page Appendix B. Related service information Page Appendix B. Related service information Page Appendix B. Related service information Connexion Déconnexion Faites-vous aider pour soulever ce produit Page Wichtig HinweisKabel anschlieβen Kabel lösen Achtung ≥18 kg ≥32 kg Hinweis Achtung Avviso Per collegare Per scollegare Attenzione ≥18 kg ≥32 kg Avviso Attenzione Appendix B. Related service information Page 50 Kg Appendix B. Related service information Page Appendix B. Related service information 110 Declaración Para la conexin Para la desconexiín Precaución Declaración Precaución Precaución Appendix C. Notices Edition notice Trademarks Important notes Product recycling and disposal Battery return program Industry Canada Class a emission compliance statement European Union EMC Directive conformance statementAvis de conformité à la réglementation d’Industrie Canada Appendix C. Notices Macedonia former Yugoslav Republic of, Madagascar, Mali Appendix C. Notices Page Index See also k test read test SAL/EFI See Post Test Page Page Part Number 48P9738